Walgreens

This particular pharmacy has to be the slowest Walgreens in their network and I’m used to busier ones in San Francisco. I’ve been using this site for the past several months and there is always a wait even if no one is ahead of you. Today I was behind a women at the front of the line. She told me she had been waiting for 30 minutes and no one was in front of her. Please increase your staff or their productivity and customer service.

what a shit hole. I had gotten better service in Pharmacies in Tijuana.

I called ahead before going in to get a passport photo. I was told it would take about 30 minutes. I picked up some items before going to the photo counter, where there were two clerks. As I approached one of the clerks left and I the other one was talking to a customer. She had a Jamaican accent and would glare at me as she was talking to her customer. When he left, she slammed her register and left the area without saying a word to me. I have never seen such poor service in my entire life! I flagged down a clerk and asked her for a manager or someone to help me. She sent this lady over who told me she would take my picture. So I got behind this screen and this lady who was shorter then me took my picture. It looks horrible but I need it for my passport. I asked her how long it would be and she said 10 minutes. So I do some more browsing, pay for my items and go back. When I get there she said, no it is not ready! She said we have 500 pictures ahead of yours so you should come back tomorrow. I was too angry to say a word to this person. When I paid for my items I had some wipes that were $ 1.99 that changed to $ 5.79 at the register. The clerk could not swipe my discount card and did not offer me a replacement. I told her to take the item back as I was not going to pay that much for wipes.
While standing in line waiting at the Photo Booth this man in front of me asked if his photo was ready and they said no. He said, you told me an hour and now it is not ready! I should have turned around and walked out that. I have a feeling that my passport photo will not be coming from Walgreens. It is a mess and the Customer Service is none existent. I guess CVS has spoiled me because their service is much better then Walgreens.
I am going to make a complaint to whomever has given them a contract to do passport photos because it is a waste of time to go there!

The manager Nai, was extremely helpful in my time of need. She was professional and friendly. I love this store.

OMG !!! Terrible customer service EVER ! This is my first one star review. The cashier was so rude I drop everything and walk out. I wanted to know the price for a sale item, she check the price and she told me it’s half off of $ 9.99 when the box printed $ 7.99, it’s one of those item that have the price printed on the box already so u can’t sale for more than what its marked. I show her that and she said that what my computer said and i can’t do anything about it. I told her than I don’t want it, i just want the other items you scanned it. She gave me an attitude and tell me that I am holding up her line, I than told her that she is rude and walk out. I will never come back here again.

WORST PHARMACY STAFF EVER!!! ZERO STAR!!! I filed a complaint with the night manager, Michelle, still waiting to hear from the Store Manager, Praveena. Let’s see if I can get some sort of customer service here.
¼/​16: waited in line while Oscar, who by the way did not even acknowledged me when though he looked up and saw me, was manually entering in 3 – 4 prescription into the computer for a customer that was already there. 20 minutes later, it’s my turn, by then there are 4 additional customers behind me. One other pharmacy technician are behind the scene filing in prescriptions — or at least I hope they were, along with Kevin, the pharmacist. Although at this time I was a bit annoyed for the long wait, I chalked it up to normal wait time and proceed to speak in my normal tone. I advised Oscar that I was picking up a prescription that has been here since the holidays (¹²⁄₂₂). Meds was for my daughter’s migraine, we had some meds left from her previous prescription so we weren’t in a rush to pick it back in Dec. Oscar then tells me that he will have to print the order to be filled-​WAIT, WHAT?! They had it for almost 2 weeks and he’s telling me that they didn’t even had it filled??? I asked him what was the holdup-​his excuse, they were having printer’s problem last week. WHAT?! What about the week before that? At this time, my temper is peaking but I told myself to calm down as there is an easy fix to this, they like all pharmacy do, will fill my prescription today. Other than the excuse that the printer was having issues, Oscar did not provide me with any other explanation as to why they had not filled the prescription… oh, wait, he did, he said it was the Holidays and they were busy. I’ll give you that-​but two weeks and you didn’t even look at the prescription?! Something is wrong here, what kind of operation are they running, it’s a pharmacy for goodness sake, people need their meds (mine was as not as dire at the time), they are putting people lives at stake because their printer was having an issue?! Oscar then tells me to wait 10 minutes and prints out the prescription. By now there are about 7 – 8 people in line. I went and sat down. My daughter FaceTime me and I explain the situation to her — yeah, I was annoyed and you can tell, I was on speaker phone so I’m pretty sure Oscar heard me. I wasn’t going to be the rude person who cuts other people in line although technically I didn’t need to wait in line to be re-​called for my prescription but, being the nice person that I am, I waited until all the 7 – 8 people were done. I walked up to the counter, 40 MINS LATER, to ask Oscar what the status was. He then asked me a again for my last name, looked it up in the computer, walked to the back and checked on the shelf AND GUESS WHAT? They did not have the prescription!!! NOW WHY DID IT TAKE ME WAITING 40 MINS FOR SOMETHING HE JUST DID IN 20 SECONDS BY DOING HIS JOB AND LOOKING TO SEE IF THEY EVEN HAD THE FREAKING MED!!! I asked him this and he said «we were busy». WAIT UP, HOLD A MINUTE THERE OSCAR… I waited in line for 20 minutes for my turn and you’re telling me you were busy when all you had to do was do your job when I was at the counter and look on the shelf to see if you even had the freaking prescription in the first place rather than tell me to wait. When you (Oscar) printed the prescription I thought it was going to be filled by one of the two people in the back, but when you asked me again for my name and went to the shelves to look, you had NO intentions of having my prescription filled. You were not apologetic about the whole situation, and although you may not have been responsible for the printer issue (if there was even one), the holiday season (I’m sure Santa though you were a good person once), and medication out of stock (more on this later), I would think you would have been trained on what customer service should look like. 50+ minutes into this whole situation, Kevin walks over and tells me that the medication is out of production. I don’t freaking work in a pharmacy, I don’t know what this mean. Are the maker no longer producing the meds, are they on back order, is it a recall, WHAT? Kevin– «it could be a number of things, they could be out of the active ingredient, blah, blah». Nowhere in there was a solution. So do I call the hospital and ask them to write me a different prescription? Kevin, «that’s up to you». ‘Up to me’ doesn’t help, that’s why I asked you Kevin! It was getting nowhere so I did the next best thing… talked to a manager.
UPDATE: I called Praveena who has assured me that she will look into this (I plan on doing a mystery shopper in 2016 to see if anything has improved). Poor lady took over the store in June — she will have to do a lot of training for the pharmacy staff because the reviews on here are horrible and so accurate!!!

We live within walking distance of this location and have relied on them heavily for random things over the years… Last minute gifts, ice cream runs, replacement mascara, photo developing & more.
It’s Walgreens, not luxury shopping. The staff deals with some ruckus kids from SLHS, so IMO they deserve to be exhausted a bit. I try to be friendly and they’re almost always lovely in return. Ya get what ya give!
I have to rave about the pharmacy for a minute. I came down with a horrible illness one night and called Kaiser desperate around 8:30pm to speak with a doctor over the phone… After a 15 minute consult, doc offered to send a prescription out for our pick-​up, wherever was convenient. Insert: WALGREENS. My partner ran over and ten minutes to closing the pharmacy saved us $ 180 by offering the generic version in a mini-​fill instead of full prescription, suggesting that often one pill did the deed. By 9:15pm I was sleeping peacefully and able to avoid the ER.
All hail, Walgreens. Ya got me there.

Worst. Pharmacy. Staff. Ever.
Took them nearly 3 hours to pull a sealed bottle of medicine from the shelf and stick a Rx label on it. Tried to tell me I had to wait but I stood there until they filled the script– which entailed pulling a sealed bottle off the shelf and sticking a label on it.
The cashiers up front are more friendly than the group in the pharmacy.

Worst Pharmacy EVER! I recently had to fill a prescription and selected this Walgreens because it was the closest to me. However, when I got there I waited 40 minutes in line just to drop off my prescription. After waiting to finally drop off my prescription, I asked when it would be ready to pick up. The lady at the counter told me «it should be ready in an hour or an hour and a half». This was at 8:06pm. Before leaving I turned to the pharmacist and asked again «Ok, so I can come back in an hour or an hour and a half with my ID and pick these up?» «Yes» she replied. Fast forward to 9:15pm and I walk into the store to find the pharmacy closed. The man I recognized behind the pharmacy counter was now stocking the shelves and I asked him right away why the girl told me I could pick up my prescription if the pharmacy closes at 9? (Even if I had come at exactly an hour it would have been closed!) I then asked him to check to see if it was filled as I can still see the pharmacists behind the gate. He went back and checked but came out and told me that even after 1.3 hours it still was not filled – it wasn’t even processed! I then got mad and demanded my prescription back as they should have just told me to go to the 24 hour Walgreens instead of lying to me and intentionally telling me to come back when they are closed.
Go to another Walgreens.

So many horrible reviews on here. I found the staff totally helpful and nice. The store is really small tho compared to other walgreens.

Pharmacy is awful. The wait time is horrific, try calling on phone wait time is over 30 minutes. Very unhelpful folks there.

Is it me or are there bordering-​on-​hostile shop-​people at this location? This is my closest neighborhood store and it would be my go-​to, but shop-​keeps who have no interest or resourcefulness for helping a customer find an item make me shop elsewhere. is there a manager who cares about this franchise? if someone gets on the phone they’ll leave you on hold 5 minutes + til your call is dropped. Wish I could give this place zero stars but Unilocal doesn’t allow anything less than a 1!

Open 24 hours, what more can you ask for? I come here mostly for the pharmacy lately, but I have no complaints! They tend to get a little on the busy side but do work quickly to try and the the lines down. The overall store I feel is a lot pricier than Wal-​Mart or Target, but if you want to avoid the long lines of a major retail store and need something quick at all hours of the night than Walgreens it is. The staff is always friendly and helpful.

This review is for the Pharmacy only. Every time I have been there to drop off or pick up a prescription the wait times are ridiculously long…20−30 mins easily. The store is to cheap to hire another pharmacy tech and unfortunately patients suffer. I have spoken with the manager there but the waits are still too long. Go somewhere else for your prescriptions.

I work in health care and I can honestly sat this is the worst pharmacy I’ve ever dealt with. 10+ minutes waiting time just to be told they cannot help me. I’m just lucky I got out in under an hour. definitely switching to ANYWHERE ELSE

Horrible … Long waiting time. Some staff are excellent some are just not giving the right costumer service

Always very friendly. They carry the little things I need. I cone to pickup someones medication and iy is never s hassle. Even during their busy time 2to4pm it is worth coming here.

Used to come to this Walgreens specifically because the manager and the staff were so nice and helpful many years ago when it first opened. I moved back to the area and the Walgreens is now terrible. The fat guy that manages this walgreens now is rude, sexist, and looks rather disheveled. He makes the experience very negative. I had to ask twice to open one of the locked shelves (why do they lock up soap for crying out loud), I did not get service. Promptly walked out. Will NOT do business here again, the CVS nearby provides much better service.

The manager is a complete asshole. He makes the high school kids take off their bags and purses and leave them on the floor by the door. Seriously that’s illegal to target a specific age group and treat them differently. He should be fired.

Walgreens has definitely changed. haven’t been to walgreens awhile.
changes:
–points rewards program
–specials good only with «card»
–in house coupons (on ledge) for additional $avings
–lots of specials, even noted on shelves (before not noted)
even more surprising, ad items are in stock.
buys: basch lomb contac lens solution. (6.99)
–cheaper than costco
–didn’t grab store coupon, lost $ 4…(got it at next stop)
notes:
–staff overworked, minihelpful
–would return
–large store, large parking lot.
–heavy traffic sometimes.