Coastal Computers

These guys are full of empty promises & way to busy every time you need them… I don’t know who they spend all of their attention on but its not their customers. They take their sweet time in delaying the issue & hitting you with a fat bill. There is a review below from «Alicia M» on 8÷6÷2014 that really hit the nail in. Unfortunately she is listed as a «Review Not Recommended»…

Longtime satisfied customer. Good business support. To address the negative comment below, my experience is that they do bill for whatever services they provide but it’s at a competitive rate and I wouldn’t expect anything else. I’m not a fan of service or warranty plans in general so that’s never going to be an issue for me.

I purchased a business computer system 3 years ago from Coastal Computers. The installation was very professionally handled. Excellent customer service when my system picked up a nasty virus. The owner had his team work on it for a few days and they got my system up and running again. Whenever I call someone is there to help me with questions. I highly recommend Coastal Computers.

I purchased a business computer system a few years ago. The computer is great, good speed and fits the needs of my business. Dick, the owner/​manager is a nice guy and treated me well. The reason for the 2 star rating is due to the «support» or lack of support I received after the purchase. When I had issues and called in a service request (I purchased a protection plan) I was always given vague answers and was even billed for services covered by their protection plan. I had to call again and TELL THEM that I had a protection plan through THEIR COMPANY which I BOUGHT FROM THEM. Pretty poor record keeping and lack of customer retention plans if you want my opinion. I purchased a computer system locally just to avoid this very situation. Guess I should have ordered from Dell (as I was going to). I perform my own repairs now, or hire someone else to perform repairs and maintenance if beyond my abilities.