Enterprise Rent-A-Car

I don’t know when it happened that Enterprise stopped making it a thing to wash and vacuum cars before they rent them. They wanted to put me in a car with he trunk full of dog hair, fine. I got in and it smelled like dog, gross. Why would they think it’s okay to give you a dirty car? The manager came out to adjust something in the car and didn’t say anything about all the dog hair. If I didn’t have to rent from enterprise, I wouldn’t. I had to make a stink to get a different car. That’s like a hotel giving you a dirty room and expecting you to be okay with it.

A fantastic experience from start to finish! We mostly dealt with Logan and he was phenomenal! He picked us up and the train station and dropped us off when we were leaving. The vehicle was clean with very few miles and trouble free. I can’t say enough about the great service and efficiency!

We requested a four-​wheel drive vehicle 5 days ahead of time, but weren’t sure it would be available. We were thrilled to get a call late afternoon the day before scheduled pick-​up that one was available. It was great to have that knowledge for packing. The pick-​up and return were efficient, handled by personable staff. Would definitely recommend this rental location.

Great company, great service. I was in and out in record time both picking up the car and returning it. I even obtained a 10% discount card for next time.

Great service and efficient.
Danielle had us in and out in record time to pick up the car and offered a rate that beat everything I saw online by $ 50.
When we had a technical issue with the car (oil change not completed properly) Cole was very understanding, apologized and offered a refund.
This was my first time renting from Enterprise — I’ll be back.

Extremely, EXTREMELY pushy about me purchasing insurance. Just wouldn’t take no, in any way I said it, for an answer. That was my last time setting foot in Enterprise on Broad. Luckily I found far less pushy salespeople at the Avis in Embassy Suites, where my company now rents 50 – 70 times per year.

A month ago my rating would have been one star. I ordered a cargo van and when I got to the airport for the rental pick up I was told they didn’t have it. Anna at the airport was rude to me, could not have cared less about the fact I drove in 40 miles to pick up the car and shrugged me off claiming that she had called me the day before to tell me the van was not going to be available. There was no call that I could trace, and I was home all day so I could not have missed the call. After considerable delay and much fuss, I was able to rent a van at the neighboring desk from Budget who were champs in the face of this disaster. After the fact, I wrote a letter and Sam, the area manager, called me. He offered me two days of complimentary rental the next time I needed the van.
They kept their word. Mark Cordes and Danielle could not have been more gracious. They gave me the van to use and I brought it back in perfect shape and full of gas. Outstanding experience.
I have just reserved the van again for two days next week and I am anticipating good results. I have been an Enterprise customer since the 1980’s and they won back my business because they did the right thing. I’m sure car rental agencies have a tough time when customers don’t return cars on time and schedules get confused. This Broad Street office came through and I am grateful to them and complimentary for how they handled the situation. Thank you.

Service was great; although they could have used an extra employee when I turned in my car. I was happy because they picked me up in a reasonable time. The location was near the Amtrak station which was great.

Cole is an incredibly friendly, service-​oriented person. He really cares about the customers, and makes sure you will drive away with the rental car of your dreams. He took the time to show me different options, and compared the cars with me, which really helped me make a great decision for my upcoming business travel.
Returning on a Monday morning took a while though, since the two workers at Enterprise were not enough to handle the 8 customers picking up/​returning cars. I recommend doubling staff for those crunch times.
The return process was very easy, just the wait was a little long. When it was my turn to return the car, Cole remembered me from a few days before, and asked questions about my drive and whether I was satisfied with the car.
I truly appreciate the customer service, which was one of the friendliest I have received from a car rental. I will be back for my next trip!

Be very careful when renting a car with Enterprise. When you are told that you are going to pay a certain rate for the car per day that is what you should end up paying. My insurance helped setup the rental while my car was in the shop and the representative had me sign everything and stated the rate and that it was taken care of. When I went to drop off the car they tried to charge me for their liability, damage insurance and roadside assistance. This was never explained to me and why would I pay them insurance when I was going through my own policy to set this up. It is wrong how they take advantage of customers and try to charge these fees on at the end. they tell you to initial the contract and don’t explain it they purposely rush you through it. I have experienced this with them in other locations as well. If you can’t sell your service and you have to hide it from the customer because no one wants it then that is wrong.
Never rent a car from this company if you can avoid it. Very shady!

Very nice, helpful and quick staff. I only rent from Enterprise, and only at the Broad street location.

I had a great experience renting a car from the awesome team at the Broad St Enterprise car rental agency. I reserved a car through their website and it was ready to go when I came in last Tuesday to pick it up. The customer service rep walked around the car with me and we checked out the few minor scratches that were on the car. The gas tank was almost empty and she said that I could just bring it back at the same level. The car was clean and nice. I rented it for a week of travel. And to err on the side of caution I purchased the basic insurance. I wasn’t forced into purchasing the insurance. (I read a few reviews about Enterprise’s competitors and it sounded like they forced their clients to purchase something they didn’t want). I know that consumer reports and a few other travel websites say that it is an unnecessary expense but as I was headed out of town I didn’t want to risk it.
I brought back the car today and the two gentlemen that were in the office were pleasant and checked the car in right away. There was more gas than when I picked it up and I received a credit for it. This was the first time I have rented a car before and I’m pleased to say it didn’t scar me for life like some of the other reviews I’ve read (about car rentals altogether). I recommend the Broad St Enterprise rental agency. They are top notch!

I love Enterprise. All of the locations are very helpful in whatever I am getting for my family. The Broad Street location in Downtown San Luis Obispo is also very helpful in the fact that the staff that is very helpful & friendly. Plus they have a great selection.

I had a wonderful experience at Enterprise in downtown San Luis Obispo. The Branch Rental Manager Cole Ofstad took great care of me. I felt valued at a military service member and as an Enterprise Plus member. Cole made sure all my needs were met and exceeded my expectations, I have already book another rental with this branch as a result of the amazing customer service I was provided. Parking was free and easy to find, the branch even offered me a ride back home. From pick up to drop off, I had a perfect experience!
–First Sergeant, Michael Scott

I used this Enterprise branch in March. I think people are prone to write complaining reviews but not as likely to take the time for praise. Human nature.
Anyway, the company prompted me to review, so I am.
Although they staff at this branch were having such a busy week that I got their «last car,» I got a prompt pick up, a good car was waiting for me (although I was disappointed not to have a phone charger — that’s pretty basic, Enterprise!) and the employees were great. Quick ride to my destination when I dropped off the car, and even though they were quite busy they made this a priority.
(This was a BIG difference from the Enterprise branch at the San Jose airport.)
Anyway, I could not be more satisfied (except for the phone charger.)

I had no problems. Got picked up, friendly staff, car was good. Easy rental. Got dropped off at home. I would use again.

Needed a one way rental to pick up a new vehicle purchase about four hours away and i botched the online reservation (switched locations). Cole at Enterprise not only fixed the reservation but locked in a low one way fee, secured me a car, and gave great customer service but also had me on the road in less than ten minutes from walking in the door. Will definitely do business here again.

Very upsetting that when I made the reservation online for $ 136.00 and declined the ins, that when my father went to pick up the car SOMEHOW after he delined the ins as well and the contract said $ 47/​day TOTAL W FEES, my card got charged $ 337.00!!!
I tried to call but the girl was very rude. NEVER AGAIN!!!

Max C’s review is correct — this place is like a bad episode of Seinfeld. Or a «what not to do» customer service story that people laugh at when they get hired for a job. I hear the specific person I dealt with was moved to a different location, so maybe this store can call this an isolated incident.
Needless to say, I’ll be renting from any company other than enterprise from here on out.

Recommendation: Find another branch or company all together.
* cars not available
* reservations not honored (they will not think to waive the upgrade)
* filthy vehicle (smells and stains)
* vehicles not serviced (maintenance req and tail light out)
* rude /​sarcastic staff member (Anna)
I went through Avis recently and it was night and day.