Ferguson Bath, Kitchen, & Lighting Gallery

We built our home ourselves and acted as our own contractor. We are so thankful to have had Fergusons help us with all of our appliances, plumbing supplies and bathroom fixtures. Our sales consultant there helped us with all our selections and put together a great portfolio of product details not only for ourselves but also for the plumbers we hired. We were so pleased with them that we also purchased lighting and finish hardware from them. We depend on Fergusons for top quality products and have had excellent follow-​up from the sales people.

We bought a dishwasher here and were very happy with the service and support. The experience was top notch and I would definitely go back.

Every moment from start to finish with this showroom was of the utmost level of expertise and professionalism. I had very high recommendations from several friends and professionals to check out the showroom, and am so happy that I did! From small questions to large, the staff provided all the answers I needed. The beautiful displays were inspiring. I will be referring many friends! Thank you for your attention to detail and quick assistance in ordering what I needed for my home remodel.

Drove a half hour to check out the showroom. Arrived at 4:35 on Saturday and the showroom was locked up despite their doors even showing their Saturday hours open until 5. I guess potential customers time isn’t important to them. I won’t be going back there.

We recently completed a total kitchen remodel with all new appliances purchased from Laurie Owen. She was a pleasure to work with; responsive, knowledgeable, and always professional. There were two items received that were damaged and without hesitation Laurie reordered them and kept us informed of the shipping status. She even personally delivered an installation item that we neglected to order initially. We highly recommend Laurie when shopping at Ferguson’s for your appliances.
Clif & Jane S.

If you need plumbing parts this is the place not to go. If you don’t have an account the prices for fittings and supplies are about 4 to 5 times the cost at a normal hardware store. You guys are just jerks. I will never, ever shop here again.

I emailed the SLO store and ask to purchase a special order toilet. No response.
I called and the male associate who answered the phone was very pessimistic about getting this toilet, I quote «its a month out before we can get it here». Hmm ok.
So I call the Bakersfield showroom. They sourced it from the Stockton warehouse. It was delivered to the SLO store the following Tuesday.
How did this associate not know the proper steps in order to make a sale? yet the Bakersfield store was extremely happy to land the sale.

Love this store! Went in looking for bathroom fixtures for a master bath remodel and was thrilled to see such a huge selection. Great customer service. Could be dangerous… with all the amazing products now I want to remodel the kitchen!

After numerous attempts to get anyone to answer the phone I emailed with a request to ask for help in getting a cracked shower pan (that was ordered/​delivered by this company) repaired.
No one answers the phone
No one answers email
No one at Ferguson is willing to give customer service or «common courtesy».
No one should use this business

My husband and I worked with Laurie Ownen at Ferguson’s last fall, while searching for new lighting, deep soak tub, «copper» fixtures, and sinks in order to complete a 300 SF spa style master bathroom. In the process, we decided to remodel a half bathroom in our home as well. Though it felt like a daunting task, Laurie’s advice, professionalism, honesty and eye for detail was refreshingly helpful and greatly appreciated. She was also very patient. After the travertine and grainite were selected and fabricated, it was fun to install the finishing touches from Ferguson’s in the bathrooms. All items arrived on time and exactly when Laurie said they would.
It was such a good experience that we are now remodeling the kitchen. Once again it was time to go see Laurie and seek her advice. I rate her customer service a 10!
This store might be pricier than a DIY store, but the quality shows. It is nice to have a wide selection of items to choose from. We couldn’t be happier with the bathrooms and expect to feel the same way when the kitchen is completed.

I purchase from the plumbing supply side and have found Jason very helpfull. Additionally I can communicate w/​them on email to research various items.

In this economy I would think customer service would be a priority. This is definitely not the case at Ferguson. This is a high end appliance and plumbing fixture store and they did not care a rats ass that we wandered around the store for a good fifteen minutes. Not once did someone say I will be with you in a few minutes, etc. For all they knew we wanted a complete new kitchen, so apparently they are so busy and making so much money our business was totally unimportant. No worries, we will never darken their doorstep again.