Mustang Village II

I would hardly even give this place a 1 star. The only benefit was I was able to come in a subletter. The management is terrible, worst I’ve ever seen. They don’t care about repeat customers because the college kids are an easy in.
Maintenance is nearly impossible to get done. The pool was shut down all summer because the gate was broken, really– the gate? Come on.
Parking is a joke. I paid a lot of money to rent a room and I didn’t even get a parking spot without paying through the nose for an annual spot. Visitor parking is just as horrendous– you’re made to park so far from the place you’re staying– for what reason, I’m not sure, because parking spots come in abundance.
All in all I feel sorry for any college kid or anyone who ends up at this apt complex.
The only good thing about them is they pay for the utilities.
I’d steer clear mustang village at all costs!

Pros: close to campus, really spacious apartments, reasonable rent, pet friendly, every single person has an individual lease (makes it so easy to pay rent, no more colelcting checks from all the roommates, no more fines because of damage to someone elses bedroom either).
Cons: Where do I even begin?
Management is incompetent and doesn’t care about the tenants. I’ve been there four months, and have reported my broken toilet at least four times, and no one has fixed it. Upon move in, my stove, refrigerator, dishwasher, and shower were all broken to the point of being unusable. It took mustang a week to fix the fridge, and a month to fix the stove, and they have yet to bother with the dishwasher. The keep claiming my repair requests have been filled. The fact that nothing has changed deems that a lie. Thank god a nice handy man took pity on me and fixed the shower on move in day (the entire shower wall was falling off). Mold ALL OVER the apartment-​dishwasher, toilets, sinks, and shower were full of mold.
Security-​really only works in the favor of management. They will look in your windows and report you for illegal pets. They will tow cars within twenty minutes if they are in the wrong spots or lack permits. They will not, however, give a shit if someone attempts to break into your apartment by ripping off the screen and trying to pry open the window. Nor will they bear witness too or care if your car is vandalized (seriously, a hit and run and someone keyed my car, and no one cares or sees anything? But they can spot an unpermitted car from a mile away? My roommates window was smashed, and management told her that it wasn’t their problem)
Basically, live here if you like the convenience of being close to campus and don’t care too much for functioning appliances and good management.

Where do I begin?
1. 4 boys moved in July 2012 and were given the wrong keys so they moved their items to the wrong apt. Had to move their stuff out because office screwed up with keys.
2. The handicap stall only has a faint marker on the pavement (nothing else to indicate handicap). You cannot see the marker in the dark and several kids (including my son) have had their cars towed and had to pay $ 450 to get it out. They intentionally have the stall that way because they get kick-​backs from the tow company.
3. I called numerous times to confirm they had my sons keys when he moved out and each time I spoke to someone different they claimed they still did not have them. Turns out they DID! Only after I made an issue that they suddenly found them misfiled.
4. Assume your deposit is a donation. All the boys not only lost their $ 400 deposits but they were billed almost $ 100 extra each for a ton of «fees» to repair items. Granted the boys didn’t leave the place as it was, $ 1500 in fees? really?
5. Plenty of complexes include atleast 1 parking stall but they charge $ 350/​yr.
6. One of the boys was billed almost $ 300 at the end of his lease for PGE fees. Why did they wait until the end when they could have notified the guarantor? Isn’t that part of being a guarantor that you get notices in a timely manner?
So glad to have my son and his friends move to another location for their second year. It was worth losing the deposit to not have to deal with such poor management and all the other issues.

I lived in Mustang 2 this past fall.
The point of my long review: Mustang’s business practice is to swindle the college kids and parents who believe it is a good place to live since it’s so close to campus. That may be, but they are feeding you sugar-​glazed bullets: when the parents leave and you’re all settled in, you get a whole different treatment from them. Read on, please.
Several things:
1) When I was there in December, they were «renovating.» They installed new windows and were covering up the old exterior with new stucco. The result? It looks spankin’ new and updated FROM THE OUTSIDE. Do NOT be fooled, they have not changed a thing on the inside. The carpets are very old and musty, the counter tops in the kitchen are peeling, and the floors are grungy.
On top of that, I hear from my former roommate that they want to charge an extra fee per month because of said «renovations.»
2) When I signed my lease and moved in, there was NO construction going on whatsoever. However, a few months later cement trucks show up, scaffolding covers the buildings, and our mailboxes are inaccessible — forcing us to walk to the main office in ANOTHER part of the complex in order to get our mail. In addition, the construction was very disruptive to the living situation and messy — the stucco/​gray sludge was stuck on our shoes, was permeating through our noses, and was a hazard to our living — THERE WERE SHARP METAL PIECES, NAILS, AND OTHER CONSTRUCTION ITEMS STREWN ABOUT THE WALKWAYS on a daily basis.
They DID NOT uphold their end of the deal — they did not maintain the living premises in the same/​better condition than when I moved in.
3) They are very smart and tricky with their contract wording. This year, I had to terminate my lease because I was leaving the town– they want to charge a $ 200 lease-​transfer fee. Now, technically it is illegal to charge a fee for re-​letting the property, (source: my mother, who has experience in managing property & real estate) However, they can get away with it because of wording in the contract. It’s fair and square, since I signed it, but generally it is not legal. It’s just that no one has taken the time and energy to prosecute these people.
4) You have to hound the office people in order to get paper pushed across the table. For example, in my predicament mentioned just now, I had to repeatedly call-​in, make an appearance in the office and make it harshly known that I was unhappy with their poor service, just to get a simple task done by them (a task that should have taken 1 – 2 minutes). In addition, they do what they can to get as much money from you without taking more responsibility than the bare minimum.
5) A few months after we moved in, we got a notice from the landlord (s) that they would instate a new fee for certain maintenance — Upon signing our leases, it was understood that maintenance would be included. However, they have good lawyers and wrote a very forgiving lease contract in their favor.
TOO LONG, DIDN’T READ: In summary, Mustang Village is overpriced for its services. The only reason it survives is because of its proximity to campus. Please do not rent from them– they use questionable and potentially illegal business practices and really should be held liable. However, until a dedicated attorney with little to gain decides to make a case, Mustang Village will continue to swindle tenants.
Thanks for reading.

THE WORST LIVING EXPERIENCE I HAVE EVER FACED!!!
Mustang village started out as a «nice-​looking» place to live. On the tour, the man was completely nice and made side comments like «well this is pretty much the only place to live.» I’ve dealt with their staff after I signed the contract and everyone of them were completely rude and acted as if my problems with the apartment didn’t matter because I was already ‘suckered’ into the contract. MULTIPLE TIMES they tried over charging me for rent for late fees even though I was on time with every payment. They DO NOT care for the students well-​being or financial issues mostly every college student has because they will secretly charge you for things you had no idea about. I can go on forever, but in short, I will give you a list why not to live here:
–Unfriendly staff (especially management)
–Cheaply built (Every week something would break. Paint would peel off from the bathroom only to see the mold they had painted over)
–Roommate mismatching (3 of my roommate were completely opposite than anything I had put of the roommate matching paper)
–Towing (They are partnered with college tow so if any one does not have a sticker, they will be towed in less than 5 minutes
–Deposit (Our apartment was completely clean, yet they charged for strange reasons, too all deposit and I still owed.)
–safety (there were multiple break-​ins just in the apartment around mine)
If anyone has written anything positive about mustang, it was either one of their staff or someone who didn’t realize what was happening around them. Please mark my words. There has been NOBODY that I have talked to that has had a positive experience with these apartments!
Read more:

I lived in Mustang Village and it was actually not as bad as some people may think. I would also suggest checking out the local rating site
to see what students are saying there.

Yes the utilities break and the grounds are shitty but the maintenance crews are great about repairing them. I remember we had the hot water break for a month and Mustang basically lied to our face on multiple occasions about fixing it. Still, It’s no where near the horror story that some people try to push and it’s a lot better than Mustang I. Honestly the most important indicator of the quality of life are the neighbors and I’m happy to say I spent some great times with my neighbors. Unlike Mustang I where hoards of random drunks meander about the night, the people in Mustang II seem to actually take the time to get to know one another. Despite the problems I may have had in the past Mustang II has given me some great memories that I will really carry with me

I enjoyed my experience for the past three years here at Mustang Village. Yes there are loud college students all around, but in order to get the whole college experience without the hassle of the dorms, I think Mustang provides those memories.
I met a now best friend (former roommate) that I still keep in contact with.
Mustang Village now allows pets which makes your apartment seem more like home. The maintenance guys work really hard to get all work orders done in a timely manner and are super friendly.
Overall, my years here at Cal Poly and Mustang Village were memorable.