Old World Rugs

I got my runner cleaned here and I was so impressed. The staff was very helpful and more then willing to go the extra mile for me. They were very timely and professional. I had no doubt I would get my runner returned in tip top shape, and I did! It was immaculate and looked better than I imagined it would look! When I went to pick it up I was helped by the lovely Dana. She was so knowledgable and made me feel well taken care of. This is outstanding customer service and I am loyal to this company. Thank you!

I took my rug in to be cleaned and got it back wet, dirty and badly damaged. There are pink stains all over the rug that weren’t there before, and they snagged the carpet from underneath.

Pleasant owner, lovely selection of rugs. He was fairly helpful and very knowledgeable. The prices were a bit high.

Last week, I visited Old World Rugs for the first time, and even though I didn’t spend a dime, I am a customer for life!
Before I went, I called the owner, Harold Lossing, to ask if I could bring in two oriental rugs that I inherited from my mother. I knew nothing about them and wanted to see if he could tell me anything about their history, quality and value. He said he would be happy to look at them, so I brought them down.
There was no place to park in front of the store, so I had to park around the corner. The rugs were heavy, so I went in first to see if he was there and available. He left his store unattended to come out to my car and help me bring one of the rugs into the store to have a better look at it.
He inspected the rug, gave me a little education on its history, age and style, and told me how to care for it. He told me what it would cost to have it cleaned (a service they offer at OWR), and even wrote up a little description of the rug, including a rough value, in case I decided to sell it. (He wasn’t interested in buying it, but gave me some good suggestions.)
It was obvious to me that Mr. Lossing loves what he does. His store is «no-​frills,» but well organized and definitely all about the rugs. He’s not trying to be a «Jack of all Trades,» or sell the public something they don’t want or need, he just has a passion for what he sells.
I will tell anyone who asks about this great store and businessperson, and if I am ever in the market for a new, old rug, this is where I will go. This is the kind of service and helpfulness that is WAY too lacking in retail today.
Bravo, Mr. Lossing, and thank you!