Pottery Barn

The SLO store use to be great. Several years ago I bought several pieces of furniture and had wonderful customer service. Now the sales staff is awful. They attack you as soon as you walk in the door. They also seem to fight with each other over sales in front of customers. If they don’t have it in the store, even small items, you have to buy it and pay for shipping. It appears to become a crappy company and the SLO store has found the worst sales associates, so bad on all sides. I would stay away.

If I could give Pottery Barn a negative ten stars I would. In the last six months I have spent over $ 12,000 dollars on leather chairs (Irving swivel), leather sofa (Cameron), reclaimed wood dining table and media center (bowry), and a six piece entertainment center (Saxon). Despite taking my money, they still haven’t delivered the table. It’s now 25% off but they won’t refund that amount to me, let alone apologize for me not having a table (and them having my money) FOR SIX MONTHS.
The entertainment center came with paint on the glass, scratched glass panels, dented/​scratched wood, and missing spline from the glass. I immediately contacted them, they said they would send someone to repair the piece. I spent 16 hours cleaning paint from the glass. Multiple emails, sent dozens of pictures, then they said «oh well, we can’t find a repairman.» I suggested they reduce the price 10−15%, they refused to reduce the price at all. Essentially, oh well, you got a lemon. Too bad. They did say if I took everything out and took it apart they MIGHT be able to send a new one, maybe, but since the table I’d ordered at the same time was lost, with no date for replacement set for the next four months –well, it was likely I’d never get it replaced. And if I did, no promise it wouldn’t be in worse shape, and require 60 hours of my time to get paint off of the glass.
Terrible product, and the worst customer service I’ve ever seen. AVOID AVOID AVOID.

I tried buying a printers office suite online it’s now 3499.00 last year it was 2799.00 700. differance. they offer a 20% discount if you sign up I did. when I got to checkout it asked for the discount promo code I entered it and got turned down it said I wasn’t eligible for it oh really? WTF I’m about to pay 3900.00 with tax as shipping and I’m not eligible for the discount? what a freaking joke. they can kiss my ass I cancelled my order screw pottery barn just another scam. shame on you pottery barn.

It’s a Pottery Barn. Their stuff isn’t my cup of tea but they do have a great variety of nice throw blankets. I guess I’m too practical; I look at their merchandise and think «it’s nice but I don’t really NEED any of this stuff.» For those who like Pottery Barn and all their accessories and furniture, it’s an average-​sized location: neat, clean, very helpful staff and everything seems to be of good quality.

Very nice location. It’s always fun to look around here!