Roxanne’s Birkenstock

We went in looking for pretty specific Uggs. The clerk climbed up ladders, dug through boxes, and found exactly what we had been searching for. Good service.

I love this place! I don’t even like sandals but the young blonde worker there sold me on a pair of mayari birkenstocks, even when I was being annoying and trying on a LOT of shoes, she was very patient :)
. You can also pay a part of the price to have them hold the shoes for you. Overall, best shoe place in SLO

I’ve experienced great customer service at this store. Both the owner and various sales representatives have demonstrated legitimate concern for me finding the right fit of Birkenstocks. In my opinion, they went above and beyond, and I’m super stoked about my new sandals! Check them out. Small local business with a great selection of shoes and sandals.

Ugh. Young, long-​haired blonde clerk stood behind counter as if she was too busy to help customers. We are new to the Birkenstock world & just wanted to be properly fit since the sizing is tricky. The clerk reluctantly offered her help but was not courteous & if we’re gonna spend $ 50-​$ 100 on shoes, it will NOT be at Roxanne’s Birkenstock in SLO.

If there were a NO STARS option, this is where I’d apply it. I am a local and like to keep my money local. Support the little guys, right? In this case, big mistake. I have been here three times (THREE) to purchase a pair of Birkenstock sandals. I have Amazon Prime, I could have done it that way (hindsight, people, hindsight). The first time I went in, there were NO OTHER PEOPLE in the store. The salesgirl was talking on the phone the whole time and didn’t give me the time of day. Since my lunch break is short, I left. Second time, salesgirl was helping another customer. No eye contact, no «can I help you find something» when the other gal left. The ONLY reason I gave it the old 3^rd chance was clearance. The sandals I wanted went on clearance. They were outside on the shelf and had no price. The salesgirl (very young/​blonde) was helpful and looked for another pair of shoes in the back. Ended up matching the price to another pair on the rack. Great. Perfect. Go inside to pay; this is where it goes nuts. I can’t even tell you all the details because you’d have to pull up a chair and smoke a pipe. It came down to this: I wanted to pay half cash, half credit card. She said no problem. PROBLEM. After running my card for the wrong amount, taking my cash, forgetting to refund my card, calling her manager, giving me back my cash, forgetting to print a customer copy of the receipt OR refund, I was sweating and wanting to leave. But she was holding my card and talking on her phone to the manager. She ran my card for the correct amount and told me I was good to go. HERE’S THE PART WHERE I COULD HAVE STOLEN. She never took my cash back. I could have left and taken my cash with me. I did not do that. I handed her the cash. She said nothing except thank you for your patience. Peace out sister, I won’t be coming back. Customer service is EVERYTHING! If you want to keep customers coming back and happy? Pay attention to the people buying from you. And train the employees a little better. Silver lining? I have a clearance pair of beautiful sandals and I’m not going to jail.

Let me preface this with saying that I’ve never written a Unilocal review before but I sincerely felt wronged by Roxanne’s Birkinstock…
I bought a pair of Birkinstocks back in December for my boyfriend for Christmas and very explicitly stated that he is a size 13. The person (a man with a beard) helping me convinced me that since he himself is a size 13 but wears a size 11 in Birks, that I should buy a Men’s size 11 in Birkinstocks, which translates to a size 43 — hesitantly I trusted him since he’s the professional and he sent me on my way with a size 43. Come Christmas the sandals were way too small and a quick google search showed that that advice from the bearded salesperson was bogus (see Birkinstock sizing chart below) — I should have easily been given a size 46 in Birkinstocks! (YOU HAD ONE JOB PEOPLE!)
Embarrassed about a great gift gone wrong, I immediately ordered the shoes from amazon to be mailed to him since he lives in SD and I live in SLO and there’s no way for him to come to SLO to exchange. When I went to return the size 43 to the store, they informed me there was absolutely no way to get a refund they apologized for telling me the wrong size… So here I was with $ 140 of shoe currency I don’t even need.
Now that I’m also moving to SD, I went in and offered to buy a new pair of shoes with my store credit but would like to be reimbursed the difference given the situation/​prior experience– they completely refused saying the situation didn’t warrant a reimbursement. And even the owner (Kayla?) told me that if I wanted to voice a complaint I could call the number on her card and get through to her husband, Kevin… Cool.
*Moral of the story is for a business with «BIRKINSTOCK» IN THE NAME — the sales people DO NOT even know their own size chart and are completely unwilling to correct their mistakes.

this is like a two edge sword here with my review. I like the store it’s self and have purchased a few pair of shoes over the past 10 years. However, the last couple of times I have been in over the past year have been really bad! My first experience there were about three young women working there and talking amongst themselves oblivious to customers being in the store and after about five minutes I had to ask for help which they really weren’t happy about giving. (Sorry I asked you to do your job) the next time I went in I waited again for about five minutes but this time there was no sales person in sight! Being very uncomfortable waiting I left and this time I have decided I’m not going back! Shoe tree is in Pismo Beach with great customer service and then there is Mike’s shoes. If I can’t find what I want I will look when I’m traveling or I will go on line because any of these options are better then the service you get from this local store.

super cool little store. I walked in wanting my first pair of Birkenstocks with a very vague idea of what size I wore and what style I wanted. I looked at a few styles and asked the clerk, Stacy, to see if she had my size. she had a ton of information and helped me pick out exactly which shoe felt best. after trying on a few styles I had found one that I really liked, however they didn’t have my size in them and I started to get huffy, but Stacy (she was a really good salesperson and very quick witted) brought out some limited edition «Orlando» style sandals that were a similar color and I fell in love with them, so all was forgiven. not only are they unique, but they already feel so good! I’m super pleased w my purchase, can’t stop looking at my feet. I’m giving the visit 4 stars just because they didn’t have my size in a few different styles and didn’t greet me upon arrival, but, all in all, clean store, happy atmosphere, and a very nice sales girl. not to mention outside I saw a huge sale rack, so if there’s a time to go, I’d assume it would be now! I left feeling great.

I have purchased my kids several pairs of shoes here as SLO has few options in town for children’s shoes. The first few purchases went ok, however, they don’t have a wide variety of children’s shoes.
The most recent transaction didn’t go well. I was dealing with an employee by the name of Kailey Sohn (I asked for her card) and she was extremely unprofessional, and lacking any form of business etiquette. Since I was so upset by her abrupt manner, I asked for the contact information of the person she reports to. She said she is the person that runs the entire company. Since she refused to give me the contact for someone higher up, I asked if she owned the company, her response was 2%. She refused to provide the contact information I requested.
As a local business professional I would be mortified if one of my employees (that was probably gifted 2% of my company) treated customers with this approach. San Luis Obispo is a small town, and one would guess that most businesses can’t afford to lose customers. With that said, I do like to support our local shops, but not at the expense of poor customer service.
Roxanne’s prices are not competitive at all and their selection is lacking. I chose to shop here because I want to shop local, however, I will take my hard earned money elsewhere. I can buy shoes online for a fraction of the price and get free shipping as well.
I DO NOT recommend shopping here, it’s not worth the poor treatment from the «person that runs the entire corporation».

Lots of selection and very helpful attentive staff. Got exactly the style and color I was looking for. If I hadn’t, they’d order and mail them to me for a $ 10 charge.

Best shoe store in the county by far.
I have been coming here for years and have been treated so well.
I have a real hard time finding proper fitting shoes but Kailee (I think her name is) is always there to help me. I have planter fachitits and she knows about this condition and is knowledgeable in getting me shoes that will work for my condition.
I always get great help and she seems to always be the one there when I stop in. Doe she ever get a day off? :)
I had a pair of birkenstocks I got somewhere else before I started shopping here a few years ago and they were able to help with some issues that I had with the shoes and got everything taken care of where the other store basically said send them to the manufacturer yourself.
I will always buy my shoes here they have it all, all seasons.

They are affiliated with
, it’s on their awning, so I looked on line and asked the store to match the price on the item I wanted. No can do said the clerk. She didn’t know why and stated that if I ordered on line there would be no taxes as long as I was outside SLO??? I knew better about taxes in Ca, but it was worth saving $ 20 on the item to wait and get it in the mail.
Shoesurfing gets 2 stars as well. Every indication on line was that they were in stock, and why not, they had them at the store… The day after I ordered them, I started getting emails stating that they were waiting for them to be shipped by the manufacturer. Now, two weeks later to the day, it has supposedly been shipped.
Too bad, I prefer spending locally…

In terms of altering your belt size, Roxanne’s birkenstock dealer is as good as it gets.
When i called them to see if they could help me add a hole in my bed, they were more than friendly in answering my questions.
When i came in the next day to actually add the hole in my belt. The employee was very tentative to my request and helped me punch a hole in my belt exactly to my preference.
I called another local shoe dealer/​repair shop about adding a hole in my belt. They charge $ 3.99 for the first 2 holes, and an additional dollar for every hole afterwards.
Guess how much Roxanne’s charged — NOTHING. It was absolutely free. Now free friendly service, it is definitely as good as it gets!

My husband has known for a while that I have been wanting a pair of uggs. Not just any… I keep ruining the sand colored pieces of crap. I walk through anything and shuffle my feet… yes I’m a shuffler… but ONLY while wearing these ugly boots.
He had this fantastic idea of buying me a chocolate pair as a birthday gift and before he could finish asking… I said YES!!!
After 5 stores, 2 cities, we found them here at this store. The last pair. The sales girl was so attentive and sweet. They had a HUGE selection of brands… crocs, birks, rocket doggs, MBTs, danskos… they even had a separate room for kids… same brands… not the MBTS though.
Nice store. Great location.