Selma Carlson Diagnosting Imaging Center

I have retired from the medical field, and understand getting bogged down with patients. I have had no problem of any kind at Selma Carlson. Chai T, I have been going there for years and I’m surprised this happened to you. The front office staff are always very efficient and polite. If they can’t locate my order, they will call the Dr and request one. I think I know who your Ortho is and the fault lies with his office staff. Fantastic Dr. staff-​not so much. I went in for xrays and was told it would be about 25 min… no problem but when they saw it was going to take longer, they opened the window and let me know about how much longer it would be. and did I want to wait or come back at another time? Mercy Elaine, I am surprised, the front desk is so over worked and understaffed but they are always polite. I think your bad experience was a fluke. Angela D. I have been having my mammograms there for years and the tech is always gentle and explained what she was going to do before she did it. It is unfortunate that you had bad experiences… I believe it was a one time thing. I highly recommend Selma Carlson to anyone needing that service.

Just called to schedule an MRI my neuro referred me to them for. I was on hold for 20 minutes. Apparently they were looking for my order, but never once came on to tell me this is what they were doing. I myself work at the front desk of a veterinary office and I never understand why customer service in the human medical field is almost always so awful. And why do they never have the order?

Unbelievable. I am still trying to deal with my absolute frustration at this place. They are walk in only for x-​rays, which is inconvenient but whatever… I can deal with it. I called ahead and they said the wait was 45 minutes. This was at 11:30 am. I drove down there and got there at 11:35 (my appointment with my orthopedist was in Morro Bay at 1:30 so I felt safe in my timeline). I waited for five minutes at the window while a woman did paperwork and then she gave me mine (couldn’t I have filled this out while she was making me wait?). I walked back up to the window with my paperwork, and at the same time, another woman came in for an x-​ray and was also told that the wait was 35 – 45 minutes and was given HER paperwork to fill out.
I waited. And waited. And waited. An hour and 10 minutes later, right around 12:50, I notice that the woman who came in AFTER me got called in for her x-​ray. I told them when I dropped off my paperwork that I had an appt. at 1:30 and was told I should be out in time, so I walk up to the window and ask when I’ll be seen since it’s now 12:50. I mean, if I can get my x-​ray and haul ass down to Morro Bay, I could feasibly still get there by 1:30. I was told this time that I won’t even be called back for 20 – 30 more minutes because the woman that was just called back was ahead of me. How can that be when I was standing at the window when she walked in AND I was there for 10 min already? I reiterated that I had an appt in just over a half hour and she said «what do you expect me to do — go get her and tell her you need to go first?». I wasn’t at all asking that; I just didn’t understand why she and I were both told 45 minutes and it was now almost an hour and a half after I came in and I’m still sitting there. What the eff, Selma Carlson? I seriously almost lost it and was very calm until I got to the parking lot and had a very frustrated cry session. I had to leave without my x-​ray, WASTE TWO HOURS OF MY VACATION TIME TO SIT IN YOUR WAITING ROOM and then don’t even get the courtesy of an apology that you screwed up the order of your patients? I have very little vacation time left, having been using it for SICK time and you a-​holes just wasted two of my 5 hours left for the year. Not pleased, and neither was my doctor when I showed up with no x-​rays to my appointment. I am still super bummed that this place was recommended to me. I’ll never go back. And I hope they can pay me for my wasted two hours! That will be $ 90, Selma Carlson. Or maybe I should charge you what you would charge me for two hours?

So. I broke my arm. Ended up going to here for X rays.
I had just finished giving my info when the guy called me back for x ray.
Guy was quick about it too.
After the doctor set my arm. I had to go back to make sure it was set correctly. Again I got right in. Guy was quick and I was on my way

Been there twice in the past two weeks. Great service, friendly people, and very little wait time. MRI technician is super nice and knowledgeable… name is Beth. Results of MRI and a different scan were completed quickly, and the results were sent to the primary doctor within three hours or so. Easy parking access. Couldn’t ask for all around better service.

This is the only place I will go for all my imaging. The staff are super nice and I always get right in when I arrive for my appointments. The techs and radiologists are very knowledgeable and I feel like they care about me and my issues. I’ve NEVER had a bad experience and I have had ultrasounds, CT scans, MRI’s, mammos and a stereotactic biopsy done. I recommend Selma Carlson to everyone!

I have gone here for two years now for my mammograms. I have had the best experience here compared to the place I went before in Templeton. I get an appointment pretty quickly and have never wait more than 10 minutes. The technician I had was courteous and not talkative– I like this as its a personal experience and I’m not there to discuss the weather or events. She kept it matter-​of-​fact but with a smile and had helpful hints on making the procedure go quickly. I also got my results fast! I would highly recommend this facility.

I had the same experience Angela D did… except the ultrasound tech was ok.
I do not get it either, they were trying to upsell their services since my insurance did not cover their new machine. Also there was no parking and I had to walk to the parking structure. I am going to get another one done at San Luis Diagnostics because they were so unsure of their machine… I am going to complain to my insurance company and just like Industrial Medical Center they may take them off their resource list… awful experience

I will NEVER come back to this place again. The ultrasound tech didn’t seem to know what she was doing!!! I also got a mammogram and the lady was rude and overly rough. Not a good experience at all!!! I would rate this place a ZERO…

This is the first time my husband went here as we are new to the area. We had to be walk in as they don’t take appointments for x-​ray patients. Waited about an hour as they were fairly busy. Woman who did the x-​rays told my husband that their equiptment was old and out of date and boy was it! Plaque in lobby says opened in 2013 so why such out dated equiptment. Everyone was very nice but if we need x-​ray or MRI in the future will ask to be sent somewhere else.

My appointment was at 11:15 a.m. and waited TWO HOURS to be seen. The procedure only took 15 minutes. Perhaps it would be helpful to call ahead to make sure they are on schedule.