SLO Bike and Run

Outstanding service! I’ve been loyal to another bike and running store and I’m making a change after today’s experience.
I received some solid advice from Allison to improve my running performance and tips on how I can improve my nutrition.
I was also given a great deal on a pair of shoes and I’ll be back soon to pick up some more nutrition supplies, a gps watch, and bike carrier for my car.
I’d highly recommend this place to anyone
Keep up the good work

Great experience here! Owner was cheerful, helpful and got us exactly what we needed. I would recommend this place to any bike enthusiast.

*Store credit only for returns*
My wife went in to buy running shoes. She had a great experience. The sales associate, Allison, was very knowledgable and helpful. She gave my wife some great advice and set her up with some great shoes. They were a size bigger than she normally wears. They didn’t have her size in stock and she was told that the larger size would be better.
My wife took the shoes home and wore them around the house for a total of 10 minutes and decided they were a little too big and preferred to get the smaller size. Since they didn’t have her size in the store, she purchased a pair on Zappos.
I went to the store to return the larger pair. *That’s when I learned they only give store credit for returns.* These days, you should tell a customer that before they make their purchase. There’s no way I’d want $ 150 tied up in their store.
I was very calm and never upset. I stated that I wanted my money back and I didn’t want store credit. They at least called their boss, but he turned down the request. The shoes were in perfect shape. There was no reason they couldn’t give me my money back.
What bothered me the most is that they got upset with me. They said I was «against them». It doesn’t seem weird to me to expect to be able to return something and I wasn’t even rude to them about it.
Fortunately, they thought to double check their stock and they found the right size and color. So, the easiest solution was to exchange them and have my wife return the pair she got from Zappos.
I’m fine with their policy, but cash back returns has become the norm. They should warn customers verbally they only do store credit returns before the purchase. Plus, I really didn’t appreciate them being upset with me and saying I was against them. This could have easily been a five star review at no cost to them. Given the circumstances, they could have conceded, had a happy returning customer and not lose any money in the process.
So, be aware of their return policy going in. It’s the price you pay for the expert advice and knowledgable sales associate.

I am very happy with the Fuji mountain bike that i purchased here. The staff was very helpfull and knowledgable. I would shop here again.

I first stopped by to look at some road bikes as a way to commute to work. The sales associate Abe answered some questions and educated me on what I should look for. I stopped by two other times as I wasn’t sure if I wanted to fix my vintage bike or purchase a new one.
After a couple of weeks I returned with my bike and had a tune up done. I could’t believe how great it felt to take it for a ride. I was satisfied and appreciative of the customer service and friendliness of the staff. Abe, the mechanic, is awesome and you can feel his passion for biking when having a conversation. During a different visit the owner asked me for feedback on what accessories to carry.
Overall, this is a great place. I had walked into two other bike shops (Grover Beach and one off of Santa Barbara Rd), but their level of service did not compare.
This is the place to come by to fix your vintage bike, buy a new one, or just chat about cycling.
Thanks.

Never have I ever experience such excellent customer service then I have at SLO Bike and Run. I cam in about an hour before close looking for a road bike for my commute. Casey not only was knowledgable but went above and beyond to make sure I got a bike that was right for me. He was respectful of my concerns and found a bike that fit my needs. Thank you SLO Bike and Run.

I am visiting from another city, was riding around in Slo, and got a flat. I realized my wrench/​tube wasn’t in my bag, and was back in the hotel room a mile away. I walked into the nearest bike shop to buy a tube, and to borrow a wrench. Upon entering I’m instantly getting grief from the staff for not wearing a helmet. Justified, but annoying to hear. I tell them I need to buy a tube, and to let me borrow a wrench to loosen my bolts on my wheel to change my tube. They tell me that I can have them fix it for me, but they won’t let me use a wrench to loosen/​tighten my bolts. They were not helpful at all. I have never had this happen at any bike shop I’ve ever been to. Way to help a fellow cyclist out fellas.

Highly knowledgeable, friendly staff, very patient. Customized bikes to our satisfaction after friendly fun test rides. Walked out with two new bikes in two hours! Highly recommended.

I really should’ve written this review months ago but I suppose it’s never too late. I’m an avid bike rider and so is my boyfriend so when he decided to upgrade he came here and found what he was looking for. I came in here once to accompany him to make a payment and then it became «my store». I come here for everything and anything I need for my bike. Their customer service is always absolutely exceptional and it’s the reason I keep coming back. When I finally upgraded from my vintage univega I purchased my Bianchi here and they truly took care of me. Casey did an absolutely fantastic job with the fitting. He didn’t mind spending a lot of time with the fitting until we got it perfect. I truly feel like they have always gone above and beyond for me! I always recommend SLO bike and run to my friends when they’re looking for something bike related. Thank you Casey, Mike, Aly and the rest of the staff for always being exceptional!

I am just getting into this cycle thing and was looking for a shop to help me out and be my store. I made an appointment for a bike fitting and then was going to purchase the rest of gear at this store… not! The person never showed for the fitting, they called him but no answer, that’s poor customer service to say the least. You get one chance at a first impression and they blew it. Don’t bother with this shop find a place that cares about customer service.

I’ve never been super bike savy but I do like to ride.
After getting a bike I came in with a flat and Mike helped me replace it and he showed me how to do it myself in the future.
After a few months now I’ve been back a few times and they’ve helped me swap out some parts and do a few upgrades to my single speed.
Everyone there has been consistently friendly, helpful, honest and awesome.
I swapped out my handle bars the other day and Mike kept me posted as he worked on it, sent me photos and asked my opinion all along the way.
They’ve ordered parts from their Atascadero store overnight for me too.
They have a great selection of bikes too. Single speeds, road bikes, mountain etc. for all different price ranges too.
They’ve got a great selection of accessories and are always willing to teach or educate you about any gadgets, gizmos and questions you’ve got.
I won’t come anywhere else for all my current and future bike needs.

I don’t buy new. It’s a rule. I walked in because a bike caught my eye, but had no intention to buy. After talking with Casey, an amazing triathlete, not just a sales person, we researched the bike I wanted and he found an amazing closeout deal for me. He further helped me get the bike into my budget, which I couldn’t believe. When it came in, he spent plenty of time with me to set it up correctly and get me dialed in. In the end, I walked out with my dream bike, and it was brand new!

I am an avid biker and usually spend money for what ever new gizmo or widget that catches my eye. I went in for the first time only to find rude obnoxious poly dolly’s that were running the store. I purchased 3 energy items. The girl told me if I got one more it would only be (4 items) it would only cost 5.00. I ran back and picked out another item. She then said the items I got didn’t get the discount??? She saw what I had on the counter??? I took the 4^th item back. She then charged me 5.45??? I walked out… checked the expiration date which was expired. I asked for my money back for the expired Item. They told me store credit only, what an ass. You need to learn customer service. You just lost a customer that has money to spend. I will never go back. With Wally’s bike shop and Cambria bike shops in town why would you go anywhere else.

I just bought a bike here a week ago and I had a great experience. I told Tate what I was looking for in a bike, and he explained the differences between a few bikes and the price range differences. They also give you a discount on bike accessories when you buy a bike. I will be going here for my bike servicing and ongoing needs.

Took both my bikes here. Everyone was incredibly nice, helpful and willing to take the time to educate me. My bikes were in for maintenance, they worked with me on the price and recommended some items that I would need (were not pushy at all unlike some other bike stores). Really comfortable environment especially for a beginning cyclist like me !!! Would highly recommend.

Went there yesterday to pick up up a couple accessories. Very helpful and friendly. Back today for a tune up on my sons bike. Again, helpful and friendly.
Prices seem in-​line with the area — an area with plenty of bike shops to choose from.
So we will see how the bike looks after the tune-​up and minor work.