Tails

This is the best pet store in town! They carry quality food and treats. USA made treats. We go in there regularly and my dogs always get treated great! Cee the manager always comes out to greet my dogs! One of them just adores her! They send my dogs birthday cards every year with a discount and birthday cookie! Their prices are similar to the chain stores but carry much better options! They treat every dog special but if you are a regular you can be sure they know what treats they like and they make your dog feel special every time!

What a great, local business to support. As an dog and cat owner, I have stopped in a number of times to buy food, toys, and to have tags made. The employees are always very helpful, and are able to recommend exactly what you need. They are an upscale store with upscale prices, but you truly pay for quality and service — something the big chains can’t match.
They have a great system using «food cards». Every time you buy food, you get your food card stamped. After 6 foods, they average the price of all of the purchases, and you can use that for more food! It is a pretty awesome discount for this repeat purchase.

Great selection, super nice people and good quality items for your furry ones. She gave our doodles a few treats and was very happy having dogs around, that’s what a pet store is all about right?! Good brands

Very sweet and knowledgeable staff! They were patient with my puppy which I really appreciated!

Cute store! We brought our dog in and the lady who helped us was friendly and gave her treats. Prices were good too.

«Da ya like dags?»
«You mean dOgs? Yeah. .. I like dags»
Just one of my favorite lines from Guy Ritchie’s Snatch, #2 in a 3 film trilogy. .. but I digress…
We have 2 dags: Otis & Lucy. They love the treats and toys from Tails. As for the store and staff? Top notch all the way around! Wide selection of collars and toys; good shampoos; and the treats are the best! A+
Cheers!
RS

I came here on my first trip to San Luis Obispo. After walking around in the heat all day, me and my two dogs stopped here to look around. They were thrilled at all the treats. I asked the saleslady for a few treats. The treats for three for a dollar. I asked for six treats. I checked my wallet, and I realized I only had two dollars. I asked the saleslady if there was tax. She said «Yes, 16 cents.» I told her I only had two dollars, and I asked her if she would except an ATM card. She said she wouldn’t. And gave me a blank stare. So I said, «Okay, well I guess no thank you then.» She unwrapped to the cookies and put them back in the little fridge.” So, no cookies for my crazy excited dogs.
Don’t get me wrong. I didn’t have the 16 cents. She was perfectly in the right not to follow through with the transaction or to allow me to use my debit card, if that’s the rule of the store. But seriously, how can you look at those two dogs in the face and tell them they can’t have the treats that have already been wrapped up for them because the SLO shop does not take ATM cards for small purchases. You shouldn’t be in the dog business.
So, I got in the car, did a search on Unilocal for a dog shop, and found a rather large chain right near SLO. I went in there, bought an entire bag of treats, and while I was at it, I bought a couple toys for the dogs. And some bully sticks. And all the goods were less expensive then at the «Dogs don’t get treats if you don’t have 16 cents» store. That nationwide chain will get my business every time from now on. Thank you to the saleslady for steering me in the right direction.

Whenever I’m in the area, I stop here for the dog treats. Their treats are so cute and my dogs love them. You can get dog treats for as low as $ 0.50. The staff is also very friendly.

I’ve always really liked Tails when I take my boys on a walk; the staff are friendly, give the dogs treats, and have wide enough isles to maneuver. They usually have fun stuff to peruse also. As for daily visits for nothing in particular I would give them a hearty 5 stars.
I gave them 3 stars because I went in for a specific dog food the other day for which they were listed as a local retailer. They had some of the options, but not the one that I wanted. A lady asked me if I needed help, and I indicated that I was looking for Orijen Tundra. At first her and another employee told me Orijen does not make a Tundra. I said that it was new and that I was really hoping to switch my dogs (a lab and a doberman, lots of food) over to it. The lady informed me that their provider does not carry all of the lines, but did not indicate if she knew whether or not they carried Tundra. After about 30 seconds of awkwardly staring at one another I thanked her and left.
I understand that as a small retailer they cannot have everything on hand; however, she could at least have discussed similar options with me, taken my information and offered to check with their provider, inquired as to the reasons I wanted to switch, etc… Particularly with such an expensive food I think that it would benefit them in the long run to follow through when a regular customer is standing there, essentially saying, «I would like to spend $ 173/​mo on this food that you supposedly carry.»
I was very disappointed with their service as a specialty pet store in that instance, and intend to go back to a working relationship of bully sticks and novelty goods. I will not rely on them carrying a food that I need, or taking that extra step to obtain it.

Loved this pet store! Stopped here from out of town. The lady was very friendly and helpful. I’d come back!

I shop here for our cat and the few items they carry for kitties are top quality. The catnip toys, especially the Yeowww! brand, are a huge hit with the cat & they seem to last forever. The catnip is a very concentrated glen, hence cats go crazy!
I would really like for Tails to carry more cat items as they cater primarily to the canines of the world.

Amazing. First, for being a darling little boutique stores their prices were beyond reasonable and comparable with big box stores.
More importantly we stopped as our 10month old mix breed needed a harness. He had just been neutered a week earlier and was a little nervous around other people. The patience of the young lady in the store was exceptional. She took so much time with Jack and got him to a comfortable place with the harness. It has made such a difference for our 46lb Corgi/​boxer mix!
Outstanding in every way!

What a fun little store! I expected high and inflated prices due to the nature of the store and the location, however I was completely proven wrong. We had brought our 1 year old boxer in with us and she was immediately greeted by the super friendly employee and spoiled with tons of treats for her to sample. The selection was great for both dogs and cats and the prices were actually cheaper by quite a bit than other pet stores we have been to! The employee even let us know that if the items we purchased were not to our pup’s fancy we had 14 days to exchange which is great because she can be a toy snob at times: P as we were leaving the store we found even more items we wanted to buy that we either have not seen at other local pet storez and/​or were better priced, but we will wait until next time so we can buy some more fresh bakery treats for Molly! I definitely recommend this store to any animal lover!

Great little store. We stumbled upon it after we visited the gumball alley. Our dog Jedi decided he wanted to go and we didn’t even notice it was a pet store. So many cute stuff. Lots of toys, and great selection of food, and other needed items for dogs or cats. We let Jedi choose something as we ways do and he couldn’t decided on something. The two ladies working where giving him so much attention and treats and he was in love. He finally decided on a dinosaur plush toy. The prices aren’t bad at all. We always support local stores instead of bigger chain stores. We will be back for sure next time we are visiting slo.

We were greeted by a friendly staff member. The bakery had colorful dog treats. There seemed to be a decent selection of ecofriendly products and unique items.

My dog and I love this place! A puppy bakery, unique treats and the staff spoil my pup to death! Everyone here are clearly animal lovers who have fun and the prices aren’t bad for a boutique style store. Also a great place to practice socializing your pup!

Great place and an amZing staff. They were very help full. Wouldn’t go anywhere else in slo.

It’s been a year but I still love the staff here and they are so helpful! I had purchased a hemp leash (sturdy and wears well, despite my chewer) a few years back and wanted to come back for a collar to match. They didn’t have it in stock, but they made an order and gave me options which was awesome.
I also ended up purchasing an SUV gate and they gave me honest and great advice which I found so helpful. They also have a great food program, for every bag purchased, you get a stamp, and after several stamps, they give you an equal bag for free.
My dog thinks everytime we go downtown, we’re going to Tails and he drags me that way. :) I think that’s a good sign.

This review long overdue. I must say this store is pretty amazing. Every time I go up north I always stop by Tails and buy my dog some amazing treats that she loves and a toy. My family that lives in San Luis Obispo County always buys my dog treats and toys from there for Christmas and she goes absolutely nuts.
The customer service here is great. The people are always friendly and wanting to help you find so, etching for your pet. The toys are of great quality and last my Boston Terrier a long time. I love the treat case. It looks so cute and colorful. Sometimes I wonder if I just buy so many because they are so cute. If you have a dog or cat you should definitely stop by here.

Not the cheapest pet store, no, but here is why I kept going: Buy 6 Get 1 free. Essentially, everytime you purchase food, you get stamped witht the amount. So if you buy 6 items at say $ 30, you’d get your seventh item free (no time expiration)! As a two cat owner person, that adds up super quick and makes it a lot cheaper than going to petco or petsmart. Plus, food is much higher quality.
In addition they have friendly staff who always offer up advice and often offer to come outside the store to put your purchases in your car, so you dont need to schlep the 40 pound bag of catfood you just bought the four blocks to your parking spot. Just pull up, honk, and they’ll bring it out. How awesome is that?!