The UPS Store

I had the BEST experience with Molly today. It has to be a pretty fantastic experience for me to take the time and write a review, but my experience proved worthy. I had some ideas of what I was looking for with inexpensive being a critical part of my choice. I described what my goal was and what I needed in my signage and she jumped on a computer and showed me what her best suggestion was. It turned out perfectly! She was very efficient and a great problem solver throughout. One of my instructions was a little confusing and she took the time to call and verify before printing something incorrectly. It was absolutely fantastic. I will be back!

Did we even have to give one star? We would have preferred a «no star» option.
We have been frequenting this location for quite a few years; the service has always been so-​so and the wait and help time quite lengthy. But, the location is convenient which is why we have kept coming back.
That is, until today. We were helped by Wendy, who I believe is the office manager, she was clearly exasperated the entire 45 minutes she was helping us; everything was a huge deal to her and we felt like a ginormous burden. We, the CUSTOMER.
We then got YELLED at for trying to help another CUSTOMER by giving her 4 slips of paper (tracking sheets, that you can get free from USPS) but UPS only gives out 4 at a time, so we wanted to help her and gave her our 4. Oh no. Apparently that was crime!
Needless to say, we will NEVER be coming back to this location. EVER. Even though the UPS on Tank Farm is across town, they have never ever treated us with anything but respect. Guess those few extra miles will be well worth it from now on.

I ship a lot of packages and use both UPS locations in town. I never realized how great the other location was until I used this one, unfortunately. Even when not busy, the staff don’t acknowledge customers on presentation and they did not direct me to where I should place my prelabeled package once I told them I was only dropping off. I’m patient and asked three times where I should leave it. I’d hate to be caught here during the holidays. If I needed actual assistance with shipping or printing or any other UPS services, I’d go elsewhere. Have not returned to this location.

Long story short… they charged us $ 37 to ship an iPad and running shoes to LA. We were very tight on time as we had to make a flight so we did this but damn I feel violated. Worst case the packaging and freight costed those jackals $ 10 so we got a $ 27 screw job without a reach around. I haven’t felt this taken advantage of since those shit birds at Spirt Airlines charged me $ 100 for a carry on.
I get they are trying to make a profit and that it was ultimately my choice to use them, but it is also my choice to Unilocal a negative review and never go anywhere near this store or UPS again. Enjoy my $ 27 jerks cause that’s the last of my money you will see.
Tip: there is a USPS office a few blocks away… go there and then have a nice lunch with the money you saved.

I’ve used this location a few times. All experiences have been okay, and today it was phenomenal!
Between how Wendy helped me on the phone and Mario helped me in the store, I came in at 5 pm to get a letter overnighted across the state to arrive as early as 9 am (I chose 10:30 to give the recipient a chance to open up shop for the day). Overall, super polite and helpful. Mario knew the destination area, so he wad able to fill in the blanks in the address before I could rattle them off.
Good job all! See you again!

Unfortunately, this business took advantage of my parents. They don’t want to cause any fuss so they don’t say anything when they think they’re getting ripped off. I have shipped bicycles multiple times and it never cost me over $ 100. This UPS forced my parents to open an already packed box (packed by a bike shop– professionals in shipping bikes) and stick bubble wrap in the box when there was nothing wrong with the packing job. Additionally they charged my parents over $ 200 to ship this. I called 2 other ups locations in slo with the exact dimensions, weight and insured value and both locations said it would cost significantly less to ship this package — half the cost. DO NOT GO TO THIS LOCATION the marigold and foothill locations are significantly better.

The employees here are extremely helpful and friendly!

We are Team Mateo and once again AG and Monique Speake were a huge help with sending out some Team Mateo gear to New York. Megan expertly boxed them up and took care of us. Thank you again for all the support you give back to the community.

This is a small UPS Store, with only one or two employees working with customers. But every time they’ve been helpful, patient, and friendly.
When I’m rushed or unsure of what I need, I can always count on this place on helping me out. Parking is great, and unless there is a long line (which there rarely is), I can count on quick, awesome service. Mailings, PO boxes, copies, printing, faxing. they do it all and more.

I feel I need a friend that stands in front of the FedEx /​Kinko’s and punches me in the face every time I try to go in there. UPS Store has way better service, way better prices, and doesn’t make me feel like I am going to have a stroke waiting around for someone who ‘knows’ what they are doing to help me. I’ve run into the owners at the UPS Store once or twice while making fliers and they were super cool.

I use this UPS store all the time, the employees are great and I never feel like I have a super long wait. However, like all shipping places, they’re packaging can be expensive so make sure you bring your own, however they always offer to tape up your packages unlike some stores.

I love this UPS Store. Not only are they cheaper than Kinko’s and other printing companies, they have the BEST customer service. We use the one on Johnson for work copies and mailing out UPS items. The owners Monique and AG will do whatever it takes to ensure you get what you asked for. Not only that but they offer SO MUCH MORE than copies. Each employee is friendly, attentive and available to help you. I highly recommend them!

Working with Monique and all her employee’s at the UPS store is just a pleasure. They are so friendly and attentive to your needs and go out of their way to make sure they understand your project. Whether its getting something shipped or getting something copied or printed — they do it right!

The UPS Store off Foothill and Johnson St are phenomenal! Their employees are friendly and always go above and beyond to help their customers.
If you need copies, you need to send a fax, you need a PO Box, you need business cards, a banner, you need to send a letter or box… call the UPS Store! They are the office you have dreamed of having. They have the best prices and great quality.