Custom Kittys

This was a pretty good experience. Cruz was a little late to our appointment but he more than made up for it with a great priced kitty tree. He doesn’t have much in stock so it’s advised you text him ahead of time to have him tell you what he has on hand, he is willing to make one to your specifications as well. All I can say is that the price of the tree would put petco and any other big box store to shame. It’s clearly made well and when our cats arrive in sure they’ll love it. I would highly recommend him.

I am very happy with the cat tree I picked out from this business. Cruz was very helpful and great customer service. My cats LOVE their new tree and I plan on getting an old tree re-​carpeted by him later on. I HIGHLY recommend him if you are in the market for a new cat tree!

I’m really surprised to see the negative reviews, which appear to be older — I have only good things to say about this business. I recently relocated to San Diego from the east coast with two cats who endured 5 days of riding in the car. I didn’t move my furniture to save costs, and knew I wanted to get them something (partly out of guilt!) right away. I found Custom Kittys, sent an inquiry via their website, and the owner was in touch later that day.
I wasn’t keen on driving out to San Marcos to see what he had in stock, so I told him what I liked on the website and he texted me photos of what he had on hand. I chose the one I liked, and he offered to deliver it to me either that same day or the next day (it’s all a blur as I had literally just arrived here, but point being it was fast!). I decided to go for it, as the prices were lower than those at Petco/​Petsmart, and I’m glad I did.
The owner arrived on time and carried the giant, 6.5 feet tall cat tree to my apartment. We placed it by the window, I paid him cash and that was it! The best part is, one month later the cat tree is proving to be really sturdy and well-​made: the cats LOVE it and have definitely subjected it to all of their antics (scratching, jumping from level to level — there are 4 — and being crazy). That tree is their new little home, and it looks like it’s going to hold up even better than anything you’d buy at a bigger corporate store.
Extremely satisfied with the experience and convenience of the purchase, but even happier that the cats love it – this is well worth the cost and I highly recommend this business!

Cruz makes quality furniture and the cats love it! Sold wood, carpet that doesn’t shed, nice neutral colors and good pricing. I purchased a new one, and he recovered an old favorite. It looks better than the original one! I had no problems dealing with Cruz. He was polite and friendly and I will be buying from him again. You should too!.

We had an old, ugly cat perch next to our kitchen bar, which our 2 HUGE Maine Coon cats use so they can be with everyone when we hang out. The cats had destroyed it so completely, that it was an embarrassment, but we couldn’t find another at any price, to replace it. I mean, the combined weight of these 2 animals is 43 Lbs (!) so it had to be big and heavy-​duty. I found Customkittys online, and called. Cruz Salazar (cat lover and craftsman), called me back and less than a week later, I have a brand new, made to order, beautiful cat perch that cost me less than the original we bought years ago. I am recommending him to all my friends and family; you can’t get a better product or a better price anywhere (and he’s a very nice guy,) Oh, and he delivered it to our home and took away the old trashed one, too!

Extremely happy with our new cat tree (and so is our bengal!). The cat tree is very stable and you can tell it was made well. I told Cruz that I wanted the cat tree to be mainly dark brown to go with our living room and the rest I left up to him. When he pulled up I could already tell that the dark brown & light brown combination he picked out was going to look amazing. Like I said the cat tree is made very well and so worth the extra money buying from someone who knows what they are doing. Once our bengal saw the cat tree she loved it too. She immediately jumped through and loved peeking her head out of the holes. The material he uses is also really soft, so it has become her preferred place of sleeping. You can also tell that Cruz knows what he is doing when it comes to what cats like doing on the cat tree. There are places to play and places to lounge, as well as places to scratch up. Thanks Cruz! I would recommend him to anyone.

BEST CAT TREE EVER!!! The quality really is amazing. All my other cat trees are wobbly and shake like crazy anytime the cats use it. This tree is sturdy and the cats love it. Cheaper than any price online/​in store, already assembled home delivery! You can’t beat that! Great company!

On Monday we gave Cruz two pieces to work on: a 55″ multi level condo with 2 ledges, a tube and a half tube; and a 36″ scratching post anchored on a big sturdy base. The condo is a piece I’ve had for 20 years. My cat grew up on it, and it’s perfect for her. Try to find someone in San Diego other than Cruz who will re-​carpet it. Won’t happen — that’s old school custom work. Good price, great 2 tone carpet nice and snug, the work was terrific and he turned it around in less than a week!
same thing on the scratching post — except that was a carpet job from scratch. Looks great too.
He called me in the evening about halfway through the job to discuss some details of the work. He wanted me to be informed, and he wanted my signoff. That’s the way it should be done.
My experience was great, I highly recommend him, I took some of his business cards, and would use him again for sure.

Avoid this place. First of all it is a one man operation. Now there isn’t anything wrong with that, but that one person just want’s to take your money. I went to his shop, and we worked out a design for a cat tree. He seemed to know what he was talking about, but steered me away from the colors I wanted in favor of the carpet he had on hand. Once we agreed on a price, I gave him a 30% deposit, and he said it would be done and delivered in a few days. The day before I called him to confirm delivery, and he said he was not sure it would be done. I told him that was fine and just let me know. It is over a week later and I still have not heard from him. I have called and left several messages. Sent him emails, and even attempted to contact him through his Facebook entity. I also went back to his shop, and he was not there. I filed a report with the BBB, I hope I can either get my tree or the money back.

I just purchased a cat tree from Cruz at Custom Kitty’s! Cruz went out of his way to customize the tree for our cats needs and didn’t even charge me more! Cruz was running late for his 1^st delivery he was half way here and I told him it was too late he was a gentleman about it and came the next morning. The tree is top quality and I would recommend this company to all my friends.

Extremely disappointed in their customer service! I highly recommend buying from someone else who actually has business ethics! Their site claims to have over 10 carpet colors to choose from, yet when we called he said he only had 3. So obviously we didn’t order just yet considering we wanted to talk about whether or not we would settle for ugly plain carpet. In the end we decided, yes, we would only because we really liked the design of the condo. So we call back and order it. We are told it will be done and delivered within a week. We wait patiently and expectantly. We have money burning a hole in our pocket, ready to pay. The delivery date comes and we get no call or knock on our door. OKAY. So we wait one more day hoping we hear something; WE DON’T. So finally we call to figure out what happened, did they forget or something? Nobody answers, straight to voicemail. So I call off of my phone and guess what!!! THEY ANSWER. So not only did they blow us off but they are also avoiding our calls. WTF. So I nicely explain I’m so and so’s gf are you still going to make and drop off our order? «Oh yes, it will be delivered in a day» says they. Ok says me. That day comes and no call or knock on our door. AGAIN. I am fucking livid by this point. Do you want business or not!!! If I could give them ZERO stars I would!
DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE FAKE
READ THE FILTERED REVIEWS!

Phone disconnected. Took our money and ran!

I called in an order and was told it would be delivered the next day. More than a week later, nothing, no call or response to my messages. Not sure what happened. Fortunately, did not pay.

We can’t begin to express how thrilled we and our girls are with our new Custom Kittys cat tree! It really exceeds all our expectations. The tree is everything we could have hoped for and more, and all three of our cats love it. Since this was a custom order with modifications being made on the fly, we had no idea what to expect, but Custom Kittys really went above and beyond to fill our order, complete with an in-​home consultation and free delivery. I simply cannot recommend strongly enough what a wonderful job they did and how happy we are with our new cat tree. Thanks Custom Kittys!
— Andrew and Donna (and Miss Pixie and Potter and Vespa)