Digitainment Home Audio & Video

Originally had purchased a 70″ Vizio 4K TV at Costco and my wife found Digitainment through one of the home improvement throw-​away papers. We’re glad she kept the ad! Met with Dane at their store, got us scheduled for a visit by Mark, their designer, quote was issued promptly, had an opportunity to go back to the store to chat with the owner Russ about the whole installation before we got started, and he took the time to educate me about flat screen TV’s and home theater installations in general and which were great (Samsung) and which were not so great (Vizio). After comparing the pictures at a local electronics store, I agreed with Russ and decided on a Samsung 65″ 4K UHD TV (it does 3-​D in 1080p too!) and returned the Vizio to Costco. The installation went great, a few little hiccups at the end which Dane resolved for me promptly and we have an AWESOME TV, Surround Sound and also speakers in our adjacent living room which is fed off the Yamaha receiver/​amplifier in our family room. Also had pre-​wiring done for back yard speakers. Their component prices can’t be beat (I tried!) and their labor rates are very reasonable. As a retired residential and commercial builder/​developer, I would use them again in a NY minute. Thanks guys!

We like to support local businesses whenever we can, so after I read all the great reviews, I called them for an estimate to do a wall mount for our TV in the bedroom. The salesman arrived on time, was friendly, and he was thorough in explaining the details of the job and told us options on the sound system, Sonos, etc. We were quite pleased with that. Unfortunately, we never received the written estimate we were supposed to get via email. I called about a week after the initial visit, and was told that I should get it in a couple days. Well, I didn’t. Nor did I get a follow-​up call (incorrect email address, perhaps?). I guess ours was too small a job for them, and they didn’t need our business.

We had a system installed in our living room and Sonos throughout the house. It is amazing! We wanted to install last year and gave them a large down payment, however my wife got very sick and we had to wait. Digitainment immediatly refunded all of our money with no questions and told us to call back when we were ready. The next year we installed the system and have been very happy. Now we are planning our next project and will be using Digitainment. Very professional and trustworthy.

This is an update. Turns out I was emailing to a «Nick» when it should have been «Nate». Don’t know if they have a Nick, but the emails never got kicked back so the communication went downhill from there.
Digitainment took care of a problem with the DirecTV DVR but promised to send someone with more technical skills to deal with a missing «group» on the remote control (some kind of programming issue) and figure out why we still don’t get any sound through the Sonos system for Amazon Prime. That was around Feb 22^nd. As of March 6^th, nobody has come back.

In short, I have had 2 great experiences with Digitainment and would (and have) recommend them to anyone. Great all around experience from planning through installation and will use them again in the future. They are responsive, extremely knowledgeable, honest, professional and a pleasure to work with. For those interested in details, I have listed them below:
My wife and I love music and movies and, having come from a home that had built in speakers in several rooms and outdoors, getting our new home hooked up with an even better system was one of our top priorities. Did a lot of research and based on other Unilocal reviews, I scheduled a consult with Russ to get an idea of what could be done and how much it would cost. Russ came to our home one evening and spent over an hour with us discussing numerous options between using my existing system or getting new in wall/​ceiling speakers throughout many rooms in our house and outdoors. Russ was extremely knowledgeable and provided several suggestions with the pros and cons of each. Much like another reviewer mentioned, when I saw the complete bill for our dream AV set-​up, it was a little out of reach. However, Russ broke the quote down into phases that were much more attainable for the short term.
First phase was to mount my 60″ TV, install new speakers in the family room, kitchen and living room, install SONOS (the greatest wireless music system ever) components, Apple TV and universal remote (saved us from having 4+ remotes). Jonathan and the rest of the install team were very professional, answered all my annoying questions and checked in with me on anything that may be even the slightest deviation of the original plan. They installed everything in 2 days and left the house cleaner than it was when they arrived. As I had to work on the second day and couldn’t be there for the completion, Jonathan made himself available by cell phone after hours to train me on using the universal remote.
After our first great experience and after winning a bet with my wife, I was looking to buy a 75″ TV for the downstairs and move the 60″ to the bedroom. I emailed Russ and told him what I was looking to do. He called me from his vacation to discuss some options. Russ also explained specifications and nuances to what I was looking to buy and wound up recommending a TV that I LOVE and saved me over $ 2000. Jonathan and the crew came out again and installed the new TV, organized my components in my new built in cabinet (designed by Russ), installed an RF remote adapter, installed my existing TV upstairs with a SONOS sound bar and another Apple TV upstairs. They worked with me again to discuss any potential changes and were able to reduce the estimated install by almost $ 200. They were done before lunch and everything looked and sounded amazing.
I still have a few more phases that I am waiting to save up on to proceed with and will, without hesitation, be calling Digitainment again.

Russ, thanks for your ideas about speakers, and Apple TV. I have discovered Music again! Yours guys were great.
They answered all my questions when they installed everything. I look forward to the next phase. If you music, and want something in the current era. Call these guys.

Thanks Russ for personally taking my calls and answering all of my questions – no recorded messages, no voice mail, just a quick cell call.

It was a perfect storm — we wanted to hang the TV and also increase the sound in the TV. Since most thin TVs have poor sound, I knew that I wanted my sound bar to also be part of the deal. So, I called Digitainment just around the time they opened up their San Marcos store, and spoke to Russ.
I wasn’t too sure about what I wanted, so I went into their store — at Russ’ suggestion. That is what sold me — I knew exactly what I wanted thereafter. However, it was way too expensive, so they gave me a quote, divided into multiple phases — as I requested. Done Deal.
They came out to install, and after a few hours, TV was on the wall with all the wires hidden and ready for the next phase. (One of my pain points was the multiple remotes that we had, so the first phase also included getting rid of all remotes. The remote has a lifetime service guarantee — doesn’t work, just call them and they will walk you through it, or come on out). Done Deal.
I would highly recommend these guys.

I was totally impressed with my entire experience, beginning with the showroom demonstrations, negotiations, purchase, install/​setup and support.
This is my third time purchasing a home entertainment/​surround sound system. The first two sounded great in the store but didn’t deliver the same experience after installed. This time was very different. The experience at home is identical to that I enjoyed in the studio. Absolutely outstanding!!! My wife, who was very skeptical, was totally impressed with the entire product. While watching a movie at home recently, she actually sat up and looked around because of the sound movement through the room.
First, the entire staff is very knowledgable, friendly, patient and professional. They do not push or try to up sell. I went to the showroom four times asking questions such as why they selected and recommend the speakers, TV, receiver, Blu-​Ray player, etc. I brought in my own DVDs to see how they performed in the showroom and compare them to my existing system. I asked to see the picture quality on the 8500 and 5500 TV lines so I could determine if the 8500 was worth the price difference.
I spent hours researching the products they recommend. The TV is absolutely the top rated TV on the market today. The remainder of the products, receiver, speakers, Blu-​Ray player are solid products, excellent products for their value. Anyone who has done any research in sound products knows that there is no limit to the amount of money that can be spent. You have to decide how much you are willing to spend. I concluded that they are recommending solid high quality products at a reasonable price. There are less and more expensive receivers, speakers, Blu-​Ray players, etc., but their suggested products sit at the preverbal knee in the curve (yea I am an engineer).
Look at the links on their web page. It is refreshing to see a business who wants to properly educate the consumer. They do not try to up sell you on cables or power/​noise conditioners that add nothing to your system.
I then spent three weeks working with Digitainment on different cost estimates ultimately purchasing the speakers, TV, receiver, Blu-​Ray player, Apple TV, and URC remote they recommend.
The system setup was rushed because the previous install and setup ran long — that customer did a self install which resulted in numerous big issues. During the setup we ran into an issue getting the Apple TV to work with the Apple Home Sharing service. Ultimately I discovered that Home Sharing doesn’t work when the iTunes library is on a NAS. So unfortunately, the universal remote setup was rushed and I didn’t adequately test the remote before he left.
Fortunately their after sale support is outstanding. They bent over backwards to get the remote setup properly.
Bottom line — I am totally (so is my wife, which is a first) impressed with the total package and will continue to give them my future business.

I had a very good experience from start to finish. We wanted to upgrade our home audio/​video system from our standard cable, cassette tape, and non-​blue ray DVD (complete with a tangled mess of wires and multiple remotes) to a state of the art HD system with direcTV, Blue Ray, AppleTV, and a single remote.
Mark came out and talked about our desires and proposed a system to us on-​site. He was very knowledgeable, and provided a number of choices that we had not even considered before. For example, he suggested we also include an AppleTV for wireless streaming music from iPod, iPhone, or iMac (which it turns out is a great addition with my teenage kids). Mark had also recommended a direcTV installation company that was very good.
Digitainment provided a detailed quote for all the components of the system. This is very convenient. I found from research that the prices they provided were less than big box stores. One component was a little more expensive than Amazon, another was much less. They handle the warranty, the shipping, and the hassle so I would highly recommend you use them to buy your equipment as well.
Jonathan and Ben were our installers. They arrived on time, are very talented and friendly. They took care to use tarps to protect our furniture. They were creative in running wires in my multistory house to minimize any impact to walls. Mark recommended that I have Kevin the direcTV installer there the first day. Both crews had worked together before and things went very smoothly. Kevin provided an ethernet to cable converter to provide a hardwired connection from the dTV receiver to the internet router in the garage over the cable system saving on running an extra set of cables through the walls.
Outdoors, they installed two high quality rock speakers and two other speakers on a swivel system so that we can enjoy music outdoors and direct the music to different areas as needed — each with an independent volume control.
The install took 1.5 days as quoted. When the job was done, the house was left clean and tidy. They gave us a detailed orientation to the system and the all-​in-​one RF remote. They left us detailed written instructions for our specific installation complete with a cell phone to call any time. They offer «lifetime support» which is good to know.
Mark and Russ (the owner/​founder) both followed up with me directly the next week to make sure things were going well, and to remind me of their lifetime support promise and ask for feedback.
Overall it was a very good experience. We are enjoying our new state of the art system. It was nice to have expert advice, installation, and support throughout the whole process.

This was a very good experience. They sent 2 very knowledgable techs to my house to consolidate all my remotes into 1 radio frequency remote. They counseled me up front about how things would function based on the equipment I already owned and made adjustments to the programming of the new remote so it was easy to operate. The whole process took about an hour and they left my house clean and tidy. I know they do much more elaborate installs than this but I was impressed with their level of knowledge and how they handled themselves professionally.

I highly recommend Digitainment for your home theater needs. I was in need of someone to set up and connect my new smart tv and other components to my home theater system. They came out the same day I called, and provided excellent service. Mike and Mark were both very knowledgable and provided various options regarding my home theater setup. Thanks for great service, Guys! GS… Escondido

This staff is very knowledgeable. They educate you on the many alternatives and direct you to the high value options. They debunk myths and help you discover that paying more does not mean you get more in functionality.
The installers are well-​trained and have a lot of experience. It took 5 days to do my entire home and they were punctual each day. When is the last time when work crews told you they would be there at 7:30 and were there as promised. The founder of the company worked in my home until 10pm on a Friday night getting everything ready for us on the weekend. That is called going «the extra mile». Their English is superb and I had no concerns about their immigration status and whether they were insured and bonded. You can’t take those things for granted when workers are going to be in every part of your house!!!
Digitainment standardizes on components and focuses on «easy to use». What a concept… we can actually use this stuff?
Their unique business concept is «service for life». True customer service is becoming a thing of the past in so many parts of our life. This company is passionate about happy customers. They spent 16 hours working on my flaky network problem and didn’t bill me!!! The least I could do is tell others about the great experience… and so I am. If it breaks, they promise to fix it. Need help with the operation of the system… just call them.
The entire crew has good ideas and are resourceful about solving problems. They clean up their mess and even sell your old stuff on eBay for you and give you the money!!!
3D television is here and these guys will help you figure it out. It’s not just movies… it will revolutionize sports. Watching basketball, tennis, boxing, football in 3D… just awesome.
I recommend this company highly.