Ethan Allen

Very disappointed in the Ethan Allen policies and the customer service. In January I visited the store and vary carefully selected a comfortable chair. The salesperson was very professional, kept me apprised of the delivery date, and sent photos of the selected fabric. The chair recently arrived and is most uncomfortable. I know it is different from the model in the store. The sales person explained the difference as leather vs fabric. I know it is more than that. I spoke to the store manager asking to return the chair. He was insistent that he could not authorize the return. I would even have accepted a return with discount. Not even an exchange was offered. Policy, policy, policy. I have purchased other items at Ethan Allen and was pleased. This did not happen this time. Has the store changed? Very disappointing experience!

Really one of the best furniture options in the area!
I loved the service as well as the selection here, they are really the only store on Furniture Row that carry quality and the style of furniture that I like.
Prices are high, but they have a clearance section in the back with great deals where I found a beautiful chandelier for a great price.
They wrapped it up nicely for me and brought it out to the car for easy loading.
Worth a stop when you need something for your home!

Wow such great customer service. Yes they are pricey but the quality is way above the other furniture stores in the area and the staff is way more knowledgeable. The furniture is beautiful and the customization really personalizes the experience and the furniture. Debbie had such a great eye for color and is coming to our house with swatches and to make sure everything fits.
I can’t wait for everything to arrive so I can finally have a «grown up» dining room!

While I have had some mixed experiences at this Ethan Allen over the years, I can say that my most recent acquisition (a beautiful custom leather chair) has left me very happy. Yes some of the folks who work here can be a little snooty (for no good reason and you know who you are), but Josh was fantastic!
No pressure, worked hard to help me find what I wanted, and diddn’t follow me around like a bouncer or lost puppy while I was browsing. Knew the company’s product line well and was able to anticipate my questions and needs. Even had the class to deliver a followup call after the chair was delivered-​which more businesses should do.
My only problem with the transaction was the delivery time. I don’t mind waiting for something of quality to be made from scratch, but this particular chair seemed to take a little longer then expected-​about 4 months give or take. Not a big deal for me but it is still twice as long as I have waited for other customized furniture.
All in all? Very happy, and Josh has singlehandedly convinced me to give Ethan Allen another shot next time we need something. Give that guy a raise!

This is a pretty huge Ethan Allen. It’s way the heck out in San Marcos, off the 78. But it’s worth it if you’re seriously looking for furniture. The prices are up there, but the construction, fabrics and styles are pretty good. The only big huge bummer is how long it takes. Usually 6 – 8 weeks. Even takes 3 weeks just to get a delivery of a floor sample.
One of the benefits is that they have good displays, with entire rooms of furniture so you can see how they go together. For the most part, the stuff they have is best suited for your grandmother’s Beverly Hills mansion. But if you look around, you’ll probably find something that appeals to you. Found a great dining room table I’m thinking of getting.
I happened to mention to Virginia Foley, the person who was helping me, that I was picking out paint colors and she spent ½ hour with me going through paint color books. Asked if she would do a color consultation but she said they only do that when you need to coordinate with stuff you’re buying at Ethan Allen. Good parking.