Jiffy Lube

I am a repeat customer and highly recommend this location to anyone. They are very fast and upfront about all fees. I never feel pressured to be upsold on services. They have added on new services that have proven very helpful and time consuming rather than going elsewhere! They do a great job every time I visit. My entire family (all three vehicles) comes to this location because of great service! Alex is very polite and courteous!

Lesson learned, not every jiffy lube location is the same. My first experience at jiffy lube was at their east Vista way location (there will be a separate review for them specifically). I was in a hurry and needed a very last min oil change, and the Rancho Santa fe location was convenient at the time.
First of all, I was surprised upon arrival they asked me to step out of the car to process my information, then had me wait in the lobby. Whereas the Vista Location never had me leave my car during the entire service and I was in and out in under 15 mins.
Overall costumer service was below average, it was clear that «up selling» was more important than my cars service.
Secondly, almost too predictable, they called me in to show me my dirty air filters. One of the filters, seemed to have excessive and suspiciously placed leaves on it. Total cost for the filters would have been over $ 40! I kindly declined that service, knowing I could purchase them cheaper somewhere else.
Lastly, I’ll be honest, my car was already pretty dirty in dire need of a wash. I found it very unnecessary that they did a «window wash» as part of their included services, which only created dirty smear circles, it was better left untouched. Including a basic car wash would make more sense, especially since there is a Car Wash right next door. They even vacuumed my front carpets, very poorly. I wish that those services would have been explained to me prior, so I could tell them not to, as I was in a bit of a hurry. The total service took around 30 mins. I will not be going back, especially since those same leaves that were «found» on my air filter, found their way on my car seat after the «vacuuming». I left feeling offended that they tried to take advantage of me, who knows how often they get away with trying to scam customers.

It was fast and convenient! The beginning of the service is a bit tricky because you need to pay attention to the mechanic personnel which service you want to do otherwise you might get something you dont expect. Overall, fast and easy.

I gave them a 3 because I was shocked they can’t do a simple drain n fill on my transmission. Keep in mind the drain n fill here was $ 149.00 I’m actually glad they can’t do it because Metro transmission will do it for $ 44 plus tax. This is a huge savings.

Always so friendly and kind workers when I come here. And they always have great deals!

Nothing but exceptional customer service comes from this place. I brought my car here for the second time today and Alex has always made sure my car is taken cared of. When I arrived they were busy, but started working on my car ASAP. All the boys here are helpful and hardworking! Jiffy Lube is extremely reliable and affordable!

Went to this jiffy lube location a few days ago to get an oil change and check my tire pressure because my tire pressure light was on, and nobody could decipher what was going on. I have a 2008 Toyota Matrix and my tire pressure at the time was 34 so they lowered it to 32 they said. Just yesterday my left back tire blew out in the middle of the highway while going to work, which was the most horrendous experience while driving I have ever had. I don’t recommend anyone going to this particular location because I’m pretty sure they are at fault for my tire blowing out. I find it extremely suspicious that this would happen soon after my oil change and tire pressure check. I definitely think they are at fault. From me to your management and or workers, train your personnel or change your personnel cause you ended up costing me a lot more than I expected and of course never will I be visiting your location or any jiffy lube for that matter.

I usually go to small mom-​and-​pop type places to get even the most minor service for my car, since I usually find the service is better. However, I was in a hurry and was going to get my oil changed here instead. I should have gone with my gut on this one because they tried to convince me that my car (a little honda, mind you– nothing fancy) absolutely requires synthetic oil. I don’t want to be an a**hole here, but I’m guessing they saw a cute young girl rolling in and figured they could upsell me. Sexism or not, I was outta there. I’ll sacrifice convenience if it means no one’s going to try to scam me.
I can only assume that the glowing reviews for this place were posted by either complete morons or just the incredibly gullible.

Top notch service. These folks fixed an issue I had had at another chain. Great communication and service. Thank you.

Value Oil Change Plus is an incredible value here, for a grand total of $ 30.48 I was able to get six quarts of Formula Shell 5W30 oil and filter. For a Yukon XL this is a great way to service the vehicle while keeping costs low.

What can I say accept this jiffy lube is amazing!!! Wonderful customer service the best I’ve had in a very long time! A shout out to Scott and Matt! Make sure you ask for these guys. They will take care of you. Sending all my friends to jiffy Lube in San Marcos. Thanks guys! Lisa

I have been coming here for a long time. Few different cars have been here. Nothing but great service. I was coughing and one of the service peeps brought me out water. I highly recommend this location.

I have been to this Jiffy Lube several times in the past. I have also sent my daughter there with her car. After yesterday, it is highly unlikely I will be back. It’s a shame one employee can ruin an experience. I never expect great things from businesses like this but have always left here feeling okay.
The guy that checked me in was about as obnoxious as you can get. I got out of the car, and stood beside him at the computer terminal. He immediately told me to stand on the other side of him for reasons unknown. He started entering my information in his computer as I told him, I had just got this car and wanted to change the oil because I was unsure when it had last been done. The computer screen had the available menu items showing and I told him I just wanted the basic oil and filter change. He began talking over me and telling me about transmission services, wiper blades, fuel system flushes etc etc. I then told him again, I just wanted the basic oil change and I don’t even need them to vacuum the car. He continued talking over me and ignoring what I said, so I let him finish and said, «no thank you, just the basic oil change.» Mr Happy wasn’t too happy with me and stated, «just so you know, we don’t check anything else, we just change the oil.» He wanted $ 10 more to check the other fluids. I said, I can check those myself.
I understand up selling and they have got my youngest daughter for plenty of unnecessary things in the past. Example, $ 40 wiper blades you can get for $ 9 at Walmart and install in two minutes.
The two stars are for the guy that actually did the work. Very pleasant and very apologetic about his partner when he gave me back the keys. He told me he had checked the other fluids and everything was good.
Sorry Jiffy Lube but you’ve probably lost a repeat customer with three vehicles and I certainly won’t be recommending you to anyone either.

So as I pull in to jiffy lube because I decided I better get my oil changed since I’m like 2,000 miles over when I should have gotten it changed. The employees show me my tire is flat. I didn’t even notice! Thank goodness I didn’t have to deal with towing and all that struggle. They said they would fill it up with air for me, but they said there is a screw lodged into it. Luckily they told me discount tires is right down the street and they will take the screw out for free. Thanks jiffy

STAY AWAY! (see horror story in original review)
The ‘owners’ message under my review sounds all friendly and helpful. I did respond thinking someone cares. No they don’t. They appear to have assigned someone to write flowery responses so it looks like they’re on top of customer service. I responded with detail and they immediately put it back on me. I provided my name, location and date. They can look up the service rather than requiring me to provide a copy of my receipt before they show any interest in solving the problem.

Jiffy Lube will not help you even if you have been a former customer and in their system. I had steering problems and they would not even look at my car or top off the steering oil. This was a really serious situation and I needed their help. I was emphatically told that they would not help me at all.
They suggested that I drive across the street to O’Rielly’s Auto shop for help. which is what I got with a great deal of attention and a caring attitude.
As the other reviewer stated ‘STAY AWAY”. This place will not help you.

Tired of being talked to like I have no idea. Yes I know you’re suggesting things, I’ll keep that in mind. But keep your comments to yourself. Or out of customers hearing range.

The service is excellent. In and out in a matter of minutes with very polite employees. It would be an easy 5 star rating if it were not for the pricey charge ($ 42) and they do not give a discount for providing your own oil or oil filter.