LA Fitness

Im VERY disappointed. Very, very disappointed. This place is run by clowns.
First day of the year and I goto the la fitness with my guest pass that I plan to use for maybe a couple days before signing up for the monthly membership. Basically didn’t have time to set up a monthly membership on the spot (gym was going to close within an hour) so I said I would in the next day or two and just wanted to work out that day only on a guest pass. This is my first time using a la fitness guest pass in my life by the way.
INSTEAD, I GET TURNED AWAY ONCE I GET INSIDE TO THE FRONT DESK. AND, BY THE GENERAL MANAGER (I believe his name is «eric robertson») no less.
This guy has no business being general manager of any facility after processing what I went through today. This is coming from a prior business admin graduate (from a UC), with obviously a lot more experience than this guy. Or whatever idiot put this guy in charge.
…To sum it up this means I packed my gym bag, drove all the way to the gym, and instead of starting my first day of the YEAR with a nice workout at what I thought was one of the classier gyms, I am turned away at the front desk. Basically, I was given two choices or leave: I had to either sign up for a monthly membership on the spot (not enough time that night), or pay the ridiculous one day fee of $ 15(to use the gym for an hour before they closed early on this day).
Absolutely CLASSLESS. It would be one thing if I was trying to abuse the free guest pass, but I wasn’t. This was my first time ever even trying to use the free pass.
Like I said, very disappointed. If you want to deal with an immature staff come over to this gym.
Id recommend trying 24 hour fitness though, if you want similar facilities with basketball and sauna/​steamroom/​pool ect. 24 hour normally has a steam room and sauna which la fitness’ do not have. they only have a dry sauna. also, they’re basketball courts are a lot better at 24 hour fitness. this gym, for example, has a court so small that you simply cannot play 5 on 5 (the most they play is 4 on 4)… Or save some money (and a headache) and go with chuze or crunch fitness. avoid the clowns here.
thanks for wasting my day. Instead, you lost a paying member of your gym. I can only imagine how many people have had to deal with this bs…

One of the better LA Fitness’s I’ve been to while traveling for work… facility was clean and organized… there was not random Dumbbells laying around the gym floor (which I totally appreciate)…for being such a busy area I was surprised that it wasn’t ridiculously packed at 5pm when I arrived… I will be back on my next business trip.

Very unprofessional, employees abusively try to get you to get a contract when just checking out the gym. A worker named Matt Arilo, didn’t even let you use the 3 day free trial (false advertisement) worth suing for. Then another worker does not hesitate to fart in front of you if your not taking their deal. Worth another lawsuit. Boy the millions one can make through law suits in one visit here. Highly recommended if you wanna make money.

Much better. They’ve since change managers and they are much more flexible. Thank you!

This gym has a great location & friendly staff. My 2 year old daughter loves the kids club which is very important to me. It’s much busier than the other location I go to in Escondido which is a tiny draw back for me and I feel like the equipment is not quite as clean but I still enjoy going here & would recommend it to others.

this location is not good. dirty locker room, watered down soap. and as with all LA Fitness, over-​priced for what you get.
In San Marcos CA, go to Crunch Gym!

I’ve belonged to several gyms (both SoCAL and NorCal and on east coast), both chain and private and LA Fitness is top-​tier. I’ve been a member at the San Marcos location since they opened and felt very welcomed since day one.
I also have a longtime membership to 24 Hour, and can’t remember ever receiving any goodies, like LAF. Withing the first year, I received work out towels, shower slippers, water bottles, lanyards, ear buds, etc. I sure felt appreciated.
When the Vista site was undergoing work, I often – very often – overhead the guys in the locker room commenting on how much better the LAF San Marcos facility was in comparison. The management puts time in keeping it clean (you’ll often see the staff make visual checks, not to mention the cleaning crew wiping down machines and the locker room). I rarely see a machine down for repairs, and if so, not for too long.
I use the cardio machines, attended the spin classes, use the free wights and machines. By the looks of it, the Zumba class is very popular. I use the facilities about 4 days a week (and use 24 Hour for weekends – for those 6:00 AM workouts).

This is the WORST gym we have ever been to. And we have been to a lot around the country and world for that matter. Each visit would find almost 70%-80% of the equipment left with loaded weight??? Not just a little weight loaded. Then folded over rugs under equipment causing me to trip more than once Just gave up trying to work around it again. First time complained suggesting signs to clue people to clean up after themselves. Was told there are signs??? We didn’t see any. Today we cancelled all four of our memberships It was ridiculous And the blonde at the desk was a total joke… A perfect example of what is wrong with the place. I can’t do two things at once. You can come and ask me I can remove the weight. Really every time I go to a machine there is someone else’s mess. I will never get into the flow of a workout having to do this. She c/​o about answering the phone and having to check you in at the same time And I am going to stop my workout come and get her to help me remove weight that neither one of us can take off too heavy… If you take a job I suggest you do it to the best of your ability IT is obvious there is a real lack of respect here for everything. I hate it that we had to resort to canceling all of our memberships as we paid 400+ just to get going. I will be writing Corporate about this I suggest you too if you have had a similar experience This was a joke and expensive one…

Very rude staff with bad body language
Of course we are talking about LA fitness so this wouldn’t be surprising but this location has the rudest group. My experience for Encinitas is simply great.
Twin Oaks location: The girl at the front desk was sitting with one leg bending in front of her and very irresponsible attitude answering my questions. She was not helpful when I asked her to cancel my dad’s membership.
I understand she is not authorized to do so but she didn’t even try to ask someone how to print cancellation form when i said I cannot be there between 9 – 5 mon/​fri.
She said there is a way online…
Just go on the site and follow the instructions step by step…
Okay …
When i brought up the site on my phone and asked her how to do it while she was still sitting in the same position she asked one of the trainer who was at the front desk next to her (I am sure she would not ask if no one was next to her)
His response was «bring her account up»
He just gave me the form in less two min.
Need to say even the trainer was helpful in my case still his body language was very rude. He laughed at my comments when I asked «is this a new rule for cancellation?»
I hope you don’t experience this on your Sat afternoon.
Note: it feels just not right when you can sign up for membership in any days in the week but when you want to cancel your membership you need to do it in person mon-​fri from 9 – 5. Like no one else works in this world just the person responsible for cancelation does.

The gym isn’t fabulous, but it gets the job done.
The childcare workers are great.
The girls at the front desk could not be bothered to greet me, smile or say hi, even though I’m there frequently. At the most basic level of heir job, they should at least be able to muster some friendliness for the members.

I give it one star only for the cleanliness. Otherwise it’s really just a standard gym. Undoubtably the WORST customer service I have ever ever experienced in my life. I signed up for a membership and had the courtesy 7 day cancellation policy which the membership representative told me would be «no problem» to cancel if for any reason I was to be unhappy with the facilities. I immediately called once I realized that they did not have wifi (that same day)
as I usually watch shows while I’m running – I decided to just stay with 24 hour fitness since they do offer it. The long and short – got two very condescending phone calls from the manager and the person who signed me up saying that was a ridiculous reason to cancel. Almost 2 months later, no refund and they continued to charge me a monthy membership. I had planned on returning once they had implemented the wifi but now – no thanks.

Avoid the personal training. Got a good guy but he left and got a new guy. Scheduling was almost impossible and was always canceling! After that u quit the gym. The team working the front desk were rude also. No Bueno.

Kinda sucks that they close so early on Sundays and they don’t update the hours of operation on their Unilocal page. The atmosphere inside is nowhere near other LAFitness gyms I’ve been to. Not the best experience, sorry guys.

So so place. The pool is not that clean and the spa is smelly. Not maintained well.
The manager (Josh) promised to have a free companion pass for my wife after I bought 3-​year membership. But we have to chase after him everytime the temp pass expired. He keeps forgetting to send one, which is really annoying.

I have been a LA fitness customer for 3 years and have brought in multiple people in the past to sign up for memberships I come in today and ask to get a trial pass for my brother. Right away they sit me down with someone named Matt as soon as we sit down he asked us if we are interested in the membership when we said not yet in his words «that’s 15 bucks for a day pass. My job here is to sort out the bullshit customers with the good ones» which was unprofessional and reflects a bad image on la fitness. I work in customer service and I am a relationship manager and that is no way to treat a client.

Great friendly staffing with up to date equipment and clean facilities, never have a hard time finding a machine I need.

I love supporting local business, but this one is a difficult one. Last week while I was shopping at Grand Plaza, some of their workers were passing out promo cards on cars. When I approached my car after shopping, they walked away as two of their cards slipped in between the window of my car door and the door itself. This has negatively affected the window’s performance.
I called twice, to no avail. I emailed, and nothing. I called again and left a message, and then the manager Josh called me back. He said there is no way he is covering that repair, even if it was his guys and that I should call corporate. I did, and corporate said I have no way to prove it was their guys (It was, as they were wearing shirts with LA Fitness logos, and they regularly setup shop in the parking lot at Grand Plaza). I have since been told their overall area manager would be giving me a call, which she has not.
I have never experienced such cold customer service, by people who don’t really care that their business practice has set a family back financially.
If I was in the market for a corporate gym membership, as well as one for my family (I am for both), I would much rather choose CRUNCH over LA Fitness.

I had a two week free pass and wanted to try this place out to see if I like the feel, I only got as far as the counter
The lady at the front, after showing her my pass, told me to sit down and wait for somebody to be «right with me»
I sat down and there are two other people at the computers not doing a thing
I just wanted to get a workout in but Instead I had to wait for someone to check my free pass or something
The employees here are not helpful and I am not going to get a membership here

I like the gym but I would not recommend personal training here. It looks like some of the coaches are pretty good but the ones I was introduced to or not very knowledgeable. I ended up canceling my training and was refunded half of my money back as per the contract. It took some work to get them to even do this but once I talk to an area manager and they made things right.

Nice place, but I don’t think anyone here knows how to re-​rack their weights!
Plus, they could definitely use one of those swimsuit dryers that uses centripetal force to to dry your suit in 10 seconds in the bathroom!