Psycare

Dr. Stein is remarkable… See’s the big picture quickly and helps you see the problem or issue… She gets to the point and even gave me homework… The homework was very helpful… It consisted of reading and doing some charts… Easy to do and it made me think more on how to correct the issue…
Would highly recommend her…
Their website is informative with bio’s for each Doctor… Which helped me pick a therapist…
Would definitely go back… Saw Dr. Stein only a few times but she sincerely cares and was very helpful…
Oh and the front staff either changed or went thru some training because they were nice and helpful this time around…

Religious and/​or moral organization, beware. Was sent to these people for depression/​anxiety/​marriage counseling, went through interview where they asked about a list of drugs including alcohol and focused on the willingness to quit them. I am not a big drinker or smoker, but go out with friends on occasion. They called me back a few hours later «We do not accept clients that drink or smoke, we cannot help you».
If you expect to be able to share your problems and get help, look elsewhere. This is my first experience seeking mental help in over a decade and wouldn’t have even considered that to be a disqualifying factor.

Like others have said, the front desk operation is the worst part of this clinic. They seem to have a sassy attitude and don’t greet me when I come in. Just tell me it’ll be one moment until you’re ready.
The real disappointment is from an innocent wall décor basically stating: others seek happiness, but happiness is a choice.
«Happiness is a choice» I don’t feel that is appropriate for the waiting room for a mental health based office. It has no place there. It’s insensitive; I wish they would remove it.

I’ve seen so many not so great reviews here, I thought I would speak my side. I’ve had nothing but great experiences with Psycare. They are quick and efficient and I have never had anyone talk to me even close to a rude manner. I have been seeing Dr. Klein for a couple of years now and she is smart, a good listener, and doesn’t seem judgemental. Mental health issues can be embarrassing and I feel very comfortable speaking to her. I am not sure what type of expectations others have at an office of this sort, but they have met and exceeded mine.

The reason this place gets 3 stars is because the front desk staff is really nice and I’m sure the other doctors are nice, however, don’t go with Dr. Romando!
I don’t leave bad reviews, but OH MY GOODNESS! If you’re looking for a place to leave feeling worse than you came, go here! My doctor was so judgemental and horrible. She even gave me looks when I was trying to tell her how I was feeling! If anyone was going to be compassionate and/​or empathetic, I would assume it would be someone trying to HELP!

Wow! Rude and uncaring. I had an appt and I arrived 15 minutes late. My fault and I accept full responsibility. However, the Dr. was even more behind than I. Patients lined up like miserable looking cattle. I am told I have to pay $ 50.00 and reschedule. I commented, wow, she’s really waiting on me and not behind at all. I was told that was not the point, I was late and had to reschedule. Yes, I was late, but NO I do NOT have to reschedule. If I had been there right on time I would have waited over an hour. A poor patient stuck waiting commented she had already been waiting an hour. If Dr. Romando feels she has earned my 50.00, fine spend it as you wish. If you have any ounce of compassion you will pay it forward and maybe allow a late patient to wait in line if you yourself are running behind. Or… let them reschedule, be honest and admit you are behind as well and don’t charge the $ 50. I do hope it cleared your schedule so the bored lot waiting on you could be seen and let out of there a bit quicker.

We have gone for two appointments so far and I immediately noticed how extremely rude the front office is.. makes me not want to go back at all. .probably won’t!

I may be spoiled after my experience with Kaiser, but I was extremely disappointed in the front office staff of this PsyCare office. I needed a new psychiatrist due to health insurance changes, and after making several phone calls, I finally decided on PsyCare. I knew that the timing would be close as my medication was running out.
Unexpectedly, I had to swing my dog by the vet, and I suspected this would make me late. I called the office and asked if there was shaded parking where I could park my car on this hot day, and the receptionist informed me that there was not, and if I was late, I may need to reschedule. I told her that I was running out of my medication today, so that would be difficult, but I had to take my dog home if there was no place he’d be safe in the car. Before I could even really finish talking, she said that it was up to the doctor, and just about hung up on me.
I had a very difficult time finding the place, after fighting Friday afternoon traffic, and naturally arrived even later than expected. There was no clear signage indicating where the office was, or that I even had the right building, so I was hot and frustrated when I pulled into a SHADY parking space.
When I finally entered and informed them about my appointment and that I had brought my meticulously-​filled-​out new patient forms, the girl at the desk told me I’d have to reschedule. I said, «No,» because what was the point when I wasn’t even a patient yet? I would apparently be forcibly going off my meds this very night, and an appointment 2 – 3 weeks out would not help me.
The girl simply said, «Okay, do you want me to shred those papers for you?»
When I said, «No,» she just went back to her work.
I am appalled at the callousness of a worker at a mental health office. This was not a nail salon where a client choosing not to reschedule may not have serious consequences. As a completely unknown patient, of unknown diagnosis, who already stated that they would be stopping medication immediately without treatment, I could have been a danger to myself or to others.
I understand the need to reschedule a late patient, but there is never a call to lack courtesy to a potential patient. Basic training on how to deal with mental health patients should be required for all their personnel as this review and the others clearly prove.
I shudder to think of the emotional or mental damage that could be caused by these workers to a patient of more serious mental health disorders.

My doctor, Dr. Adams, is by far the best psychiatrist I have ever had. He treats you like a real person and actually listens to what you say. He also diagnosed me with what I really have, unlike every other doctor who just lumped me in under a generic diagnosis. The office staff have been nothing but friendly and helpful to me. I have never had any issues with them. Best office I have ever dealt with for psychiatric care.

I have been coming to Psycare for a few years, I love my doctor he is very professional and always very helpful. However, the front desk staff is very unorganized. I had to call multiple times to get a refill that they kept forgetting to ask my doctor to write. (Took them a week) Also, I cancelled an appointment and then got a bill in the mail. They do charge you and I am fully aware of the policy that’s why I cancelled my appointment the day before around 12. I’m sure that they have a protocol to follow but I don’t think that I should have to pay for someone else’s mistake. I also had talked to a girl and she said she would have someone call me in regards to that mistake and I still to this day have not received a phone call just a bill. I normally never write bad Unilocal reviews and don’t like doing it but I would definitely look into other offices that run more smoothly before I chose this office as my care provider.

My psychologist is amazing! He is so experienced and has taught me so many things. He is very helpful and he’s interested in your problems. He’s always on time, no sitting around in the waiting room for more than 5 minutes. When he talks to you, he cuts straight to the point and then you’re out. I hate wasting time at appointments, so this is great for me.
On the other hand, the front desk employees are awful. I’ve met one that was decently pleasant. The rest just flat out rude. I am actually nervous to ask to schedule an appointment or check in with them because I don’t want to «burden» them by making them do their job. This is something that should be fixed.
I would say overall it is worth it for the treatment I’ve received.

Just like the other reviews state… i would give zero stars if I could. My therapist is wonderful however the front desk staff are horrendous, cold and unapologetic for their behavior. I desperately needed to see my doctor however they refused to make me an appointment because I owed them $ 50. I have decided to find another therapist which is a shame. I wonder if the counselors/​therapists are aware that the front desk treats their patients this way?

I only gave it a STAR because this site requires it. Other than that I would give it a MINUS. I am a disabled veteran and have been seen by the Vista, Ca Office. They recently moved to San Marcos, Ca. I gave this office such good comments to my wife she had decided to see the doctors there also. Everything was fine until we went to couples counseling. Then the $$$$$ billing department or the Office Staff were constantly adding charges to the visits. I have talked with the office staff and their billing department and the Military Insurance company and it always came down to «It was Psycares mistake for not charging correctly.» Once is ok even twice but, this is the fourth time I have had to deal with this incorrect billing. The doctors there are very professional and really seem to care however the office staff and billing department only see $$$$ signs. At the last visit we were given dates from 7/​2013, 2 for ⁸⁄₂₀₁₃ and ¹¹⁄₂₀₁₃ and the amount that was outstanding. I contacted my insurance company who contacted the office and said the due amount had nothing to do with the dates the girl at the counter gave us. Today 3÷14÷2014 I went and paid off all outstanding amounts and to inform them that I will no longer be a patient because of this billing situation. They acted like they did not know where these dates came from and the amount for those dates. Well it was the girl that took my money today who was the one that gave us the bogus dates and amounts due. No apologies no nothing. Just took my money and moved on. VERY UNPROFESSIONAL AND HEARTLESS. I will never set foot in this office again even though the doctor I was seeing was very good and helped me out tremendously. Again this is not Dr. Partha’s fault. I blame the Office manager and her staff and the billing department for my unhealthy experience.