Suntrek Solar

I first became familiar with Jim Mahoney and the Suntrek Solar team back in 2000 (when they designed and installed a solar system to heat our pool). I recently contacted Jim and the Suntrek team to design and install an electric solar system, which required the pool system to be moved to another section of my roof. My wife and I found working with Jim and his Suntrek team to be a pleasant and value-​added experience. They did an amazing job! We look forward to enjoying many more years of warm sun generated pool water, knowing we now have an electric solar system that will reduce our monthly electric energy bill to $ 0.

I had Suntrek solar system for 12 years. We replaced the system last August. This past week we noticed our pool was losing water daily. The solar relief valve was faulty on the roof. The water was being drawn up through the system and dumping out on roof into rain gutter and out to street. It took calling Suntrek three days in a row to get an appointment setter. They were able to get repair completed the next afternoon. Glad we have a warranty. We were able to get the pool back to a warm enough temperature for the weekend even though the weather had clouded over for three days straight. Thank you, Suntrek repair team

Solar pool panels installed 2007; 10 year warranty.
Leaking 2013.
Not under warranty for leak as a pressure cap came off per Suntrek.
Repaired July 2013 by Suntrek for $ 190. Advised system was tested and runs properly.
Next day; solar is working but pool cleaner is not; automatic pool bot and spa overflow not working.
Call company and Mark diagnoses problem over phone. Advised I need to replace orginal filters as that is causing pressure build up.
I replace them at a cost of $ 340. Problem not fixed.
Call back company and Mark sends out tech.
Estimate to repair system $ 676 ($ 99 parts and 3 hours labor at $ 577). Estimate states system is plugged up with debris. Interesting how they did not find this at initial repair.
Phone call to Mark and he advised system was plugged up with paper.
I decline service as the labor seems exorbitant. Mark offers $ 100 off. I decline.
August 27 2013 system repaired by Sofranko Solar (Paul). $ 95.
Sofranko finds no blockage. Repairs one tube leak. Sets solar valve to show 6lb increase for pool bot and spa overflow work.
Everything works now as it should. Suntrek should have set the solar valve just as Sofranko did so my pool cleaner would work. There was no blockage found by Sofranko and every company I spoke to had no idea how paper would get into the system. Mark made a statement that the paper must have been from my original filter. It was not; same pool guy has serviced my pool since install. I have the original filters still and they are intact.
My conclusion: Sofranko was totally honest in his repair and pricing.
Suntrek did not handle this repair professionally. They charge way too much for labor. I would not use them again. I believe I am due a refund from Suntrek as they did not perform their initial service to standards.

I had solar heating installed in my 15,000 gallon home pool. So far my family is happy and the pool feels great! I did notice a plume of green material (probably the starts of algae) when I started up the pump after a day of non use. I think it was user error on my behalf and should have drained the solar panels first.
We have totally been using our pool way more than ever before!
All of our guests have told us they love our pool and how the water feels. Great!
When we were getting our estimates, the representative that responded wasn’t pushy or over the top sales driven. I did not feel like I was being sold anything. I felt like I was buying. That is a plus.
I highly recommend going solar and being greener. My family, friends and I are really impressed with this product and HIGHLY recommend it to anyone!