T-Mobile

Going to this Tmobile place to ask questions about your account is a complete waste of time. First I had to wait 30 minutes to get help and it was not worth the wait. I had a billing question about my account and all the Tmobile rep said is «Oh sorry your going to have to call Tmobile for that» then he just stood there and didn’t even bother to ask if there was anything else he could do to help me out with. So I got pissed off and started asking him random questions on phones that I wasn’t going to buy just to waste his time. Eventually he stated getting frustrated with all my questions, I just told him my mission here is done have a nice day sir and I walked out the store. What made the whole experience bad is the rep showed no effort or even tried to help me out with my issue and I’ve been a Tmobile customer since 2003.

My contract with Verizon expired 11−29−15 and I didn’t want to break my contract early because I am financing a new iPhone 6s Plus via the Apple Store and had nothing to do with my Verizon contract and would’ve forced me to give up the phone I gotten only a month ago so I waited it out and headed over to the T-​Mobile store. I did my research and homework on their network, and all of the potential places I would ever go to and how their network coverage was. Overall their 4G LTE map was pretty accurate and I am more than satisfied with the coverage I am getting. I will admit there are times where I very briefly only have 4G HSPA+ speeds, but it’s still much faster than 3G speeds and it usually goes right back to 4G LTE speeds in less than 5 minutes. I’ve got the truly unlimited data plan where u get unlimited data, unlimited messages, unlimited minutes plus 14 gigs of tethering (which I’ve yet to take advantage of.) the guy who helped me and answered my questions Renee was very helpful in answering my questions about making the jump to T-​Mobile from Verizon as I was a tad paranoid. I get LTE speeds in pretty much all of San Diego County except for the military base on Coronado but that just might be cause of the base. I am actually getting faster speeds on T-​Mobile network in certain parts of San Diego than when I had Verizon. Overall I am more than satisfied with customer service and cellular coverage as I did my research before I made the jump. Love T-​Mobile and haven’t even had them for a month

Unfortunately, I am required to give them at least one star. I don’t know what the h-​ll I was thinking when I left my other carrier to go to T-​Mobile to save a few bucks. I was like it looks like they have expanded their network, it should be okay. Well… I couldn’t have been more wrong. They misrepresent their network speed and their coverage map. Their little online tool said I was supposed to have LTE and I had ZERO coverage. Not even 2g.
Luckily I figured out real quick how bad their network sucks. I went back in less than 10 days to get out of this crap and back to a real network. I am well within the «Buyer’s Remorse» time frame to terminate services and receive a full refund.
It has been over 30 days and I have not received my refund. It’s like some big secret too. No one can tell me when I will receive my refund. I was finally able to confirm an amount. T-​Mobile owes me $ 986.00.
Think long and hard before you fall for all of their lies about coverage and speed. I was actually told by a former employee that they have meetings on what to say and what lies to tell the customers to try and convince them to sign up for service.
I’m hoping someone from corporate sees this review and responds and cuts me damn check already.

T-​mobile customer service is trained to pull scams on people ! I never thought a large carrier like Tmobile would do something like this. They are charging me $ 400 for a warranty exchange phone that they acknowledged I sent to them and they received in their factory yet want to charge me for the phone because they recieved it a day late ! Are you kidding me? $ 400 penalty as a late fee for a phone I don’t have !! I talked to an attorney who says this is wrong and a scam and they will end up in court if they don’t remove this $ 400 late fee.

Great customer service from Sandy. Although we waited for a bit, Sandy came over and asked if we needed help. She was very friendly and went out of her way to fix a minor issue on my new phone. Overall great customer service at this location.

I had issues with MMS on my Nokia 635 during a trip and it was crucial to get it it working right away. Antonio and Barrett immediately stepped in and had it working again. Before I walked out Antonio updated me about cell plans. Great service.

I go into this T-​Mobile a lot and they generally are very nice and have great customer service. Today was no exception. I went in with a phone I needed to get replaced as it was predamaged when it was sent to me and was helped by Barret and the staff! Even though it was busy, he tried to fix the phone in store so I wouldn’t have to order another as well as helped me through the warranty process. The whole transaction took maybe 15 minutes and I was very very pleased with how I was treated and the great staff! Barrett, Joel, and the other workers were wonderful to me and I will continue using this T-​Mobile!

I hate coming here. I have to admit, its the best t mobile place because this is a corporate store and not just an authorized dealer.
Ive been here waiting now for 30 min. Not a lot of people but very few employees. I see these people just talking and not paying attention to the customers waiting.
Why are they so poorly staffed?! Seriously get some more people on shift! If you guys can avoid coming then do it. Pay over the phone or something.

I just left this store, and am writing this review sitting in my car. We were greeted with a bunch of smiles and a positive attitude. There was no wait time. Cesar was very enthusiastic, polite, and most importantly, knowledgable. I quickly got what I needed to be done, and left the store with a great impression. FIVE STARS!

Most Vile, Incompetent and Inept employees that have ever lived. I walk in there are 7 employees. 2 Customers, only 1 is being helped. They say someone will be with you in 1 moment. I wait 10 minutes for a 2^nd employee to say, «we will be with you in 1 Moment.» Really 7 of you standing around playing with your phones and not 1 customer is getting helped.
^%$%^Off This has happened like 3 times as well. Walk into another Tmobile store in and out 25 seconds. This place will have you wait.

I recently went in due to a broken phone. I had a amazing associate named Barrett Haywood help me out. He had great customer service skills and helped any way possible. He didn’t just care about the company but he truly cared about helping the customer the best way possible. I was a pain in the butt customer that ended up taking a hour of his time but he still kept a great attitude. I couldn’t of left any happier. I have never left a t mobile store more satisfied. I would definitely recommend this location over any other.

This store isn’t too bad, but doesn’t deserve 5 stars. I recently added myself onto my husband’s account here, and unfortunately there was a HUGE miscommunication which resulted in my husband’s very important work number being deleted. The employees are very friendly and genuinely tried to help, but it felt like they screwed things up even more. Finally my husband went in and made it clear he wasn’t going to leave until he got what he wanted. Then Ernesto helped him. Ernesto was the man! He called customer care (complete idiots, but that’s a different story) and made them repeat everything he said. Unlike the other employees, he helped until it was settled. He seems the most knowledgeable out of the bunch and my husband walked out of that store with everything he needed. No one compares to his customer service and diligence in getting this fixed.

If there was not such a long wait at this particular T Mobile store, I would give them 5 stars. The staff is the most knowledgeable and the nicest of all the T Mobile network. If you have an issue, need help and are a T Mobile customer… this is the store to go to

Yp! It’s time for a new phone… Good bye iPhone 5, hello iPhone 6. I came in here on a recommendation specifically to see Joel (with the big beard) and couldn’t have been happier. The place was swamped so I took a seat and (mostly) patiently waited. We went through the usual rigmarole associated with this type of process and he actually made it pretty easy and quite painless. While we were in front of his terminal he checked my «Plan» to see if he could save me a few bucks a month and decided that I was in the best fitting plan for my usage and needs.
In no time at all I had paid what I owed and was out the door. and now… the fun part. Impatiently waiting for UPS to deliver my new phone. Hurry up dammit!!!

I should not Ieven give them one star…
my first visit here back in April, my sister and I went in. She had to pay $ 500 for an iPhone 5s out the door. Ok pathetic. I did not go with the «Great offer» although the employee kept Trynna push iit. He was jumpy, loud, disrespectful, and rude «Farit». So we left with one phone out the door only my sisters, this representative decides to call us every weekend and harass us for «PARTIES» when we didn’t even know him…
And he had gotten the number from tmobile bc it wasn’t given to. Him.
Went on my second visit for the iPhone 6 yesterday. Walked in great service, they guy taking care of. Me seemed to care. I traded in my old device iphone 5 I got $ 125 win! And I only had to pay for $ 66 the phone out the door with unlimited Dara, accessories, yay win on iPhone 6! Although there was complications, the representative did not know how to send all the information on my old phone to the new phone I got asked to wait 30 mins while it processed. I gave them more then enough time and returned an hour later, the phone was not ready, I took the phone anyways, to find out when I am on my way to the gym the phone has no f**** data and the representative forgot to give me my bag of purchase with charger, and all the good stuff. I was so mad bc now I’m waiting for the store to open to ask for a possible charger and for the phone to actually be activated… Smfh… All this happened because the representative was too busy trying to upscale someone when I had returned and cared more about the new sale then his previous customer. Dumb dumb dumb ridiculous I will take this in consideration and NOT EVER RETURN HERE!

Lies!!! Worst customer service ever, horrible! Yesssnia: horrible! My sisters iPhone’s SIM card didn’t work and they promised her a new phone for taxable $ 50 on a new phone, only to find out the sales associate is not knowledgable and lied! Causing us to spend more time and she had to eventually settle for a refurbished phone! Do not waste your time! Go to AT&T

we have been t mobile customers for a LONG time. Which we used to be reminded of when we went in to this store for service. Bottom line is that after being «great customers» (again quoting t mobile) going into this store to get a new phone, basically where cost was not an issue, had to wait while the «a brick short of a full house» manager sat around and one guy tried to talk someone who obviously had no money from a $ 99 prepaid phone to a high end. So was ignored while trying to convert someone. JUST A NOTE. The way someone looks or age does not dictate financial situations. So went next door to Costco to get phone — bam. NEVER AGAIN. if you have a costco card go around and avoid these people AT ALL COSTS.

Two of the 5 star positive rating on Unilocal are PEOPLE WHO WORK AT THAT LOCATION! Visit the store and verify.
I have been robbed $ 356.34 in restocking fees for returning phones after five days of service in an area that was known to have connectivity issues in San Elijo (San Marcos). When I picked up the phones they have promised me that the reception is «MUCH BETTER» than Verizon. I have reached out to one of the managers (Stephen O’Sullivan), he called me once last week and have ignored my calls since then after he promised to get it «all fixed». Now he called and denied the refund.
If you had similar experience with this store do not let it go by without contacting all the consumer protection agencies (
and
), rate their performance in all major review portals (Google and Unilocal) and also contact your credit card and file a dispute, you will get your money back.

The staff here has always been pretty spot on, which is one of the reasons my family and I have stuck with TMobile.
I have noticed that they have instituted a waiting list system for their busy times… and I appreciate this as I hate hanging around trying to get someone’s attention along with 20 other people. The staff is super knowledgeable in both the services and devices, they do not appear to simply be winging it.
Keep it up guys!

After almost 20 years with AT&T, I decided to try T-​mobile. My needs changed as all the companies decided we need data plans and smart phones, so I went with the one that had the best prices.
I walked into this store and talked with Cynthia R who was very nice. She answered all of my questions, and when I needed to come back later, she saved my information and told me to come back when I’m ready.
What? No pressure. Okay I was intrigued. After checking in with another company that was less than friendly, I came back. She was able to get the phones setup and ready in about an hour (not bad for 3 phones). Also let me know about financing the phones (20 months, no interest) which was cool too (apparently T-​Mobile is moving away from subsidies). She also filled out the rebates for all three phones which saved me a ton of time.
Overall, I’ve had a great experience with T-​Mobile so far and I would recommend it. Cynthia R was patient, friendly and informative.
If you’re in need of a good cell phone at a good price, this is the place.