A1 Saw and Lawn Mower

Not sure if it was because my wife brought my blower in for a tune up or they just like to take advantage of people.
Hadn’t used it for a couple years when we moved overseas so I had her drop it off while picking up meat a Rocca’s. Got the blower back and the bill to fix it was more than a new one cost.
Of course my wife didn’t know better and just paid it. Don’t you think it would have been more ethical just to identify that fixing it wasn’t worth the cost and called me to ask if I wanted to pay for the additional parts and labor?
Sorry. That is a great way to lose future business. I just bought a house and I likely would have been spending at least a couple hundred dollars more with you and I usually go down the route of commercial grade equipment. (Paid my way through college doing landscaping so I’m kinda hooked on the good stuff)
Now I’ll be glad to drive the rest of the way to Gilroy or up to SJ to avoid dealing with you.
Regards,
Brandon

I brought them my mower 3 times due to running rough and they couldn’t fix it. They put a new carburetor on they serviced the Engine and then told me I had a bunch of green gunk in my brand new carburetor. Determined not to bring it back to them I diagnosed it myself and found the fuel lines were so shot they crumbled when moved. Mower runs great with new fuel lines. At some point between the carburetor change and wondering if I had bad gas in my tank you would think they would have checked the fuel lines. 300+ bucks later problem Fixed For 10.00.

I’ve used A-​1 several times over the years for my mower and chain saw. They have always been courteous and friendly and knowledgeable, happy to explain things when I have questions. One of the good things is that have a «graveyard» of old things in their yard, and they were able to scavenge parts for my old mower that otherwise may not have been saved. It is true that they can get backed up with work, but that can happen when you’re good and treat people well. I just took my chain saw as I couldn’t get it running and had asked if could get it by the weekend because we have a community clean-​up the following week. They told me that they were backed up and could be 2 weeks. I got a call to pick it up the next day… That’s good people. Thanks guys…

My experience appears to be quite different from the others. I brought in an old but really never used gas mower and wanted it serviced. The owner said he could not give me an idea of what it would cost to get it ready to use until he looked into it. He said it would be two weeks or so. No problem with that because I did not need it for a while. When I did check in with him he said I was next in line. When I called to see if it was done, I was told yes and it would be over $ 200. I said I did not know of such a high cost and he said he put a new carburetor and a cable on it and did a tune up. I told him I could buy a 10 year newer model for that price. He said he told me it would take some work to get it ready. No estimate was given to me, nor asking if I would like to stop before doing the work. So, I said keep it and you can sell it to someone.
Caution if you use this shop! Get an estimate BEFORE he does any extensive work. If I had known it was over $ 100, I would have stopped there and made a decision.

There should be more stores like this one left. They actually know about what they are selling, and they can fix what breaks. They can also save you money by finding a part from their boneyard and fitting it to your mower. Great place!

They’re A-​1 with me!
Sure, you can buy an Echo SRM-​230 weedwacker a lot of places. But when something goes wrong, if you bought it at a big-​box store, you’ll find yourself dealing with the pimply kid from The Simpsons. Not. Good.
The trouble is, sometimes there’s a bit of a wait. We all seem to want to do our yard and garden work at the same time, don’t we? You either learn patience or you have your tools worked on in the off-​season. I like the old guy (I can say this I’m an old guy in training) who owns this place a lot.

A-​1 is the place to get power tools, that will last longer than the shite you get at the big box store. The owner is in the store, works on your tools, or has one of his excellent service guys do it, and uses what he sells.
If you need a chain saw, pole saw, blower, hedge trimmer etc, make the trip. Their prices are fair and their service is superb. Businesses like this are increasingly rarer and harder to find, and its well worth the effort to get the correct tool for the job.
Located behind Rocca’s Market off Monterey Highway.