Alert Door Service, Inc

I can’t rave about this company enough! On short notice they squeezed us in for a garage door repair and sent Dan who was absolutely remarkable. He works hard and is very thorough. He even took the time to change our light bulb which was too big and showed us how to reprogram the key pad to access the garage which hadn’t been working for months! On top of that we had a sprinkler system malfunction which was gushing water and I attempted to fix it but to no avail. However, in the middle of working Dan stopped to help us turn off the valve. I would highly recommend this company for all garage work!

All these 5 stars reviews are well deserved and here is another one! My garage door suddenly stopped working on Tuesday; I could not open it with the remote control or the car control. I called Alert Door after searching on Unilocal.A very nice lady answered the phone after hours (Lynn I think) and tried to troubleshoot the problem with me on the phone. Because my system was fairly new, she believed it was due to some interference (WiFi router, networking equipment, maybe planes, etc.). She told me to wait a couple of days and test the remote to see if the problem went away. She never tried to push me to replace the motor, she never tried to send someone without trying to help me solve the problem. On Thursday, I called back and got another lady on the phone; we scheduled an appointment for the following day. Stu showed up within the time window, I showed him what the problem was. He also told me it had to be of some kind, asked me if I had recently installed new wireless devices. My answer was negative. He then popped open the cover on the light bulbs, looked at me and said: «here is the problem, you recently installed LED bulbs, they generate interference.» He removed both bulbs and shazam! the remote worked. 15 seconds max. I was kind of embarrassed but he told me that when it happened to them for the 1^st time, they took a while to diagnose the issue. So in summary: very professional and cordial, fast, and never trying to push products or services.

Scheduling was easy and they were able to view my very heavy garage door on Google Maps to see what services were necessary. Dan arrived on time to replace door lift and he was the best: professional, smart, personable and able. He replaced entire mechanism, paired door to my car remote, and explained how everything works. We could not be happier with Alert Door!

Danny, from Alert Door Service, just finished pairing up my (built in) car remote with our front gate and garage doors… along with updating our garage codes and our many remotes. He went out of his way to make sure everything was working exactly as I expected. I can’t rave enough about his professionalism, expertise, and friendly nature.
It’s rare to find a business that simply «does it right» and cares about the customer service like Alert Door.
A+ experience!
I can’t say enough… THIS COMPANY IS FANTASTIC.

Great local company and great personal service. I have called them two times now and on both occasions the person answering the phone has been courteous and pleasant. Also on both occasions she worked to find a tech who could come to my house that day. For the first call, that was necessary as the tracks holding the door had broken and we couldn’t close the door, creating a security problem. On the second call however it simply dealt with non working remotes, which while inconvenient, was not an emergency. Nevertheless, the phone operator found a tech who could come out and help me less than 20 minutes after I called. On both occasions the gentlemen who came out to do the work were pleasant, gave me a firm handshake and introduced themselves and proceeded to work quietly, quickly and cleanly. I would definitely recommend them to anyone.

Alert Door Inc., did a great job installing new garage door for me. Pricing was competitive. Stu was very professional, efficient and trustworthy. Lynn was responsive to emails and calls from front office. Thanks Alert Door Inc.

Our original (at least 40-​year old) garage door started to badly sag over the last few weeks. Finally we had to put it out of its misery; I called Alert Door (based on some personal recommendations), and spoke to Lynn. Within a couple of days Stu came out and gave it a quick look over and confirmed ‘it was shot’. We accepted the quote on the Friday and the following Wednesday Stu came back, promptly at 8am, he finished at noon; he had replaced the original door, track, motor and controllers — and hauled away the old items. Our new door is now so quiet and well insulated! Excellent all round — highly recommended!

We are very pleased with Alert Door Service. After 30 years, our motor died. We were very confused about the type of replacement we needed. We tried to do some research on the internet, but still confused. Years ago, Jim had helped us with a service call and we were impressed. We called again and spoke to Lynn. She was excellent and cleared up all our questions as to the appropriate model for our garage and scheduled an installation within 48 hours. This morning, Tony installed our new opener. He was very professional, spent extra time to be sure everything works okay, and he was very neat. It is so nice to support a family business, especially when they do excellent work.

Desperately in need of a new garage door, I did some searching online and came across Alert Door Service. I actually went to their showroom earlier today and met Lynn, who kindly went over all that one needs to know when it comes to choosing the right garage door. About an hour later, we had Jim come out to check out our garage. He went over all of the recommended items and gave us a quote on the spot, which included the cost of disposing the old door.
I gotta say… so far the process of getting a new garage door has not been as complicating and overwhelming as I had expected. Both Lynn and Jim were very helpful and got straight to the point, without trying to add on all these confusing bells and whistles (like they try to do at the Home Depot)
What I loved most about this place was that they are local and family-​operated. When I gave Lynn my address, she already knew what the homes in my area looked like and gave me recommendations on doors that will best fit our home. She also mentioned that since the business is family-​operated, we are sure to get someone very experienced to come out and install everything, which again is different from what we were told at the Home Depot.
I hate to bash on the Home Depot, but I actually went there before finding Alert Door Service. I had all these questions about the process of changing an old garage door, yet no definite answers from anyone working at Home Depot’s door and window department. They did not really take the time to hear out our needs… and were more concerned with up-​selling and all these confusing add-​ons. Plus their installers were going to be some third-​party people from God-​knows-​where with no guaranteed level of expertise.
So don’t bother wasting your time with the big retailers and give these guys a call. Prices actually seem pretty comparable.

I had a damaged rail in my door. I called Alert, and arranged for someone to come out within 2 hours. He was able to replace the rail quickly and he brought it in the truck, so the repair was complete very fast. Recommended.

We bought a new garage door last year when our old wood one was falling apart. We had put in a new motor a couple of years prior to that with a different company, (Econo Doormaster) who did an excellent job. Since our door was literally falling down and Econo Doormaster could not get to us right away, we went to Alert since most of the Unilocal reviews were quite positive. That was a mistake. We should have waited for the Econo Doormaster folks. We went to Alert and Lynn showed us a lot of different doors. We made the appointment and they came out soon after to install the door. It worked well and we really liked our new door.
Not too long after we noticed the door started to hesitate and some times it actually stopped when it was open about ¼ before fully opening. This never happened with our old wood door and the motor from Econo Doormaster. If you hit the button again it would fully open. Well, of course when we were in a rush one day, we hit the door and fortunately it did not do much damage to our car. We then called Alert and they came back to readjust it and when I spoke with Lynn she blamed it on the motor from Econo. How could that have been the case since it worked fine with our old door?
Anyway, soon after the readjustment it happened again (where the door did not fully open) and this time again, no real damage to the car, but it knocked the garage door off the track. Alert came back out to fix it, charged us about $ 250 again blaming the motor. We were not happy but what are you going to do. Well would not you know it the door started to open again in a herky jerky type way and soon after it again would not open all the way. Same pattern in a rush again, we hit the door again. Now we called Econo and they will be fixing the door. We will not let Alert near our house again…

I called for general information for Liftmaster and Lynn was exceptional helpful. Alert Door Service is always very courteous and helpful whenever I call upon them. Really good people!

The ladies who work here are very very nice. I understand that some people may have had a bad experience, and to that I would have to say that these women probably have their bad days too. My experience was nothing short of helpful and pleasant.
I stopped by to have a garage remote looked at. Both ladies at the desk were helpful and triple checked to make sure that my remote issue wasn’t just a dead battery. They then showed me how to program the remote, easy stuff. I’ll go to Alert Door Service with any issues from here on out.

Again — went back to Alert door to replace my complete door and opener — came out awesome. The installer Stu was amazing and such a great guy. He has so much experience and knowledge on what to do, but also how to do things cleanly and precisely. I think my garage was cleaner after he left — ha! I installed a fantastic glass door that made my house look even better. Lynn who I worked with at the office was also very supportive and helpful — I appreciate the hard work and support — thanks guys.

Called Alert Door Service today in the late morning to reprogram my garage door remotes. Darlene quickly scheduled a technician, Danny, to come out and help me out. I then opted to have my garage door motor replaced fully.
Danny was polite and very helpful. He came back with a new unit and quickly began removing my old one. he did a very neat and perfect job, explained everything to me, helped synch my car to the new opener, and made sure I was comfortable with everything.
I would recommend Alert Door to anyone in need of garage door help for sure!

Garage door stopped coming up and made a bunch of noise and the door was really heavy. Tried my hand at tightening the spring and while catastrophe did not befall me I have learned my lesson: leave spring maintenance to the professionals. Apparently loss of limb can result from those things and I believe it! All that potential energy cooked in that spring could slice a person in half… Or at least tear off a few fingers.
Called Alert Door Service at 10am and while Darlene over the phone was unpleasant, she scheduled Tom to come see me that afternoon. Tom was very friendly and explained his diagnosis and reasons for repair. I had educated myself on the basics so I could ask questions and follow along. Replacing the rail guide, tightening the spring, adjusting some brackets, and diagnosing some other issues, and he was out in 30 minutes. Cost was well worth the expertise.
I would highly recommend them if you don’t mind Darlene being curt over the phone. The person answering the phone probably won’t be the person that fixes your door, which is what counts. If you get Tom, you’re in good hands.

I called for an estimate on a garage door replacement for the new house we just purchased. The lady who answered the phone was fairly curt in her tone and when she asked for the address, she replied in a nasty way «oh, we don’t go to East Palo Alto»…
Is East Palo Alto afflicted with some Virus or am I oblivious to mass genocide happening here? Last I checked the crime rate here was lower than Redwood City…
I feel as if I had just been snubbed by a snob.
Click. I hung up the phone.

Started 2015 off on the right foot. Had a problem with my overhead door and Darlene was able to schedule a tech between jobs, and he quickly solved our problem. This was truly appreciated as we were right in the middle of a cold snap. Great service is the best weapon against the competition!

Well, after they supposedly fixed my garage door opener, it went bad after a few weeks. I called them back, very friendly and sent someone right away (very responsive). They didn’t want to fix it anymore and suggested a new opener.
Fast service and cleaned up afterwards so no complaints. Just wished they suggested replacing it the first time so that I didn’t waste money on the first service call.
I would still call them if I had any garage door problems. Nice and responsive.

We worked with Lynn to get a new garage door for our house. The process was very smooth and everyone we interacted with was friendly and efficient. The door came earlier than expected, and Lynn was able to set us up with an installation date within the same week. The price was comparable to Home Depot, and included removal of old door, and old misc beams or whatever that was stuck to our garage. I liked the idea of knowing exactly who was going to do the work — rather than Home Depot outsourcing to some random unknown company.
Thank you so much for the excellent service! We are extremely pleased with our new garage door :)