Allstate Insurance: Michael Glazer

Unfortunately my experience with AllState and Michael Glazer was more frustrating then anything. I should have stopped using AllState for my auto and homeowner’s insurance needs a while ago. After my wife was side-​swiped by another vehicle, I got to experience their level of customer service when it came to processing claims. I found the process all together confusing and inefficient.
I was more impressed with the how well the driver’s auto insurance handled the situation. Fortunately he accepted fault for the accident, and his insurance company managed the repair process. I was impressed enough with the other driver’s insurance company, that I decided to get a quote from them.
This was after AllState had raised our 6 month premium, and the customer service rep could not explain why. When I received a quote from the other insurance provider, I was absolutely shocked to confirm that I would be saving over $ 1,000 in my yearly premium! I thought there was a mistake with the quote, but everything was accurate after a second check.
I immediately requested a cancellation of my auto and homeowner’s insurance policy after quite a few back and forth emails where Michael attempted to retain my business. As I saw it, I was getting ripped off by AllState, and I had no interest in their services. I made it very clear that I no longer had an interest in working with AllState at that time or the future.
I made my position pretty clear to Michael during our last email conversation. Not to my surprise, I received an email communication from him a month and half later attempting to sell me life insurance! I found the email a bit annoying and presumptuous considering the obvious tone of our last dialogue.
All and all, I would categorize him as a shameless insurance salesman, and the company he represents is 3^rd rate as best.

I’d like to take the time to update my experience with this agency. Over the course of the last few months, Michael has done an incredible job to address the past challenges and provide excellent customer service. I’m now working directly with Michael and he’s been highly communicative, helpful, and quick to act. I would recommend his agency and Michael’s services.

Switched my companies fleet to Michael Glaser office! We are a plumbing/​heating company. I was so amazed at the prices for fleet. My boss was even more surprised as to how fast they process and send you paperwork. We had switched from another «reputable» company who tried to sell us a insurance group that was not covered for plumbers i was left with a «oh no i need insurance NOW moment» Not only did Kathleen take care of me but within a 2 hour time frame, i was home and got a call that everything was taken care of!
They never cease to amaze me!
My boss has never been so happy with a car insurance company until now!

I’ve had my car and condo insurance policies with Michael Glazer and his team at Allstate for more than five years. I’ve always received great service with this office, and recommend them to anyone who is looking for insurance.

I’ve been a customer of Michael Glazer and Allstate for 13 years or so. My experience was average at best. Of course, he was very responsive and pro-​active when he or someone from his office would contact me to see if they could provide other coverages for me, but when I would ask questions about whether my small wine collection was covered and whether I had enough insurance for my contents, I didn’t get a lot of clarity – more of a response like, i’m sure you have enough insurance vs. rigorously going through my contents and feeling like I really got some expertise and support and having him trying to figure out what I needed and what I was trying to accomplish. And just for the sake of comparison, in walking through the contents of my home with my new insurance agent, we more than tripled my previous insurance for my contents just to make sure that in the case of a total loss, I would be completely covered.
Also, when I emailed Michael regarding quotations for my new home, I didn’t get a response for over a month, and in his defense he wrote back to a month later saying he had lost a person, so things were really busy at the office, but still… I’m in client service, and that just doesn’t fly.
For whatever reason, I find the insurance industry to be lacking in highly polished and effective customer service, and my experience with Michael Glazer’s office to be consistent with my experience with others.
I will say this though – Michael’s agency did provide coverage for our homeowner’s association, which was very difficult to find coverage for, so I was always appreciative of that.