Allstate Insurance: Steve Mogavero

Extremely rude and impatient. Terrible attitude.

I called this agency to ask a work related question and Steve answered. This is by far the most rude person I have ever spoken to in my life. Who the hell are you to speak to people like that?! You may be knowledgeable in your profession but that does not give you the right to talk to people like they are stupid! Horrible horrible!!!

This guys not even an insurance agent or producer. He’s just some guy that made some money flipping houses in South Bay Area and decided to roll some of his cash into an insurance agency. (Not letting out some big secret, you can google Steve Mogavero and it will show the same info) He doesn’t actually know anything – which to be fair, at least he readily admits. But that should go to say why you’re probably better off calling an Allstate agency just a few miles down the road. It’s the same exact insurance and rates, so why would you even bother dealing with any nonsense?
If that wasn’t good enough of a reason, let me just say that this guy is a DICK. And I don’t mean that in a way where I arrived at this conclusion after a personal altercation of sorts. I literally mean, he’s just one of those guys that has no business in any customer-​service related profession, ever. It’s not a bad thing, but I could see exactly why his previous job was selling/​power-​closing high end properties.
Want to flip your home for the highest price? Yeah, maybe call this guy.
If you want insurance, just plain ol’ auto, home, renters, or even some retirement plans. Take your business somewhere else. Allstate offices are everywhere and most all client-​servicing is done right over the phone. There is little or NO reason why you would even need to step back into a branch office after your first time.
*BONUS SECTION*
In reply to that first review by @Mike M. with 4 stars. What is that guy even talking about? (Bribe, anyone?) Let me be judge and jury and clear the air:
Steve might have a knowledgeable staff. But so does the Allstate 800-​toll free number, okay? Every major insurance company has in-​house customer servicing staff you can call 24 hours of the day. You get into an accident? It’s the 800 number not your local agent. Settled.
‘Latest technology with customer view screens?’ I think thats a really fancy way of saying that he happens to have two/​dual computer monitors – one of which, he perhaps turns around so the customer can see what he’s clicking on. Maybe this guy never saw a computer before, I dunno. Settled.
There is street parking everywhere. Thats about as standard as it gets. Thats not a PLUS for a review, that’s like saying «When you get to his office, there is a door». What else would be there? And Coffee shops, restaurants? Stay on point – don’t be a noob Unilocal reviewer, if I want coffee, I’ll look up coffee in the search field on Unilocal,yeah?

If I could give negative stars, I would.
I spoke to Steve on the telephone yesterday, regarding my premium increase, which I thought we had corrected via emails a week ago. Well, right off Steve had a very rude tone in his voice, not friendly at all. Told me that it is because of people like me that fill out their forms incorrectly that there are problems. I already wrote to Allstate Corporation regarding Steve. I understand we all have bad days, but if it interferes with your work and customer service skills, either don’t answer the phone or just STAY HOME!

I highly recommend Steve he has a very knowledgable staff and will provide you with exceptional service great location in downtown San Mateo.
Steve has the latest technology with customer view screens so if you go into the office you can follow along every step of the way when getting quotes, making changes in existing policies or buying new insurance.
There is street parking very close to the office and a nice coffee shop a few doors down along with several good restaurants along with the only vinyl record shop in the area.