Don’s Auto Body

About 2 weeks ago, I had an accident, and my whole front bumper was wrecked.
I am with USAA and they recommend Don’s.
So I went to see Mark and he took a look at the bumper and said it was totaled.
Well, he put me down to a nightmare of HELL.
He took pictures and assured me that it could not be fixed, because my car is a Saturn 2002
and the Saturn Company is no longer.
He sent this info to USAA and that was what they believed, and I had to go through nine days on the phone with USAA, talking with different departments etc.
So, Mark the great news is I never believed that the car was totaled, and do not give up easily.
I went to another very professional auto body shop, and the very nice gentleman I was working with told me he will go on line and find me the exact fender and gave USAA a quote.
The identical part was found and this auto body shop will put it together.
I wonder where Mark gets his parts from for people.
My advise is strongly, do not believe the first time you check something out.
Try another shop.
Don’t give up.

I got into an accident in my new fully loaded lexus and was devastated by the loss of my car. What made the experience less painful was the exceptional service and customer care provided by Don’s entire team! The accident occurred in San Mateo and I have USAA insurance so they recommended Don’s Auto Body in San Mateo. I checked the reviews and felt confident with selecting Don’s. Due the the extent of damage my car suffered Don’s in San Mateo towed my car to their SF location which handles the bigger repairs. From my initial contact with Don’s in San Mateo to completing the process with Don’s in San Francisco, I was truly impressed and grateful for the service they provided me. Their quick response time, professional service and etiquette, and comprehensive knowledge and willingness to research the ins and outs of my car and situation makes them top notch. Although in the end, my car was deemed a total loss by my insurance, if I ever need an auto body shop in the future without question this is where I would go! Do yourself a favor and save yourself some of the heartache of experiencing an accident and ease the stress and hassle by coming here, you wont regret it. A very special thank you to Cynthia and the entire team at Don’s in both locations!

Don’s autobody and repair shop went above and beyond the call of duty and repairing my automobile! I highly rep commend them for any of your autobody need services

They did a great job on my car. The car is better than new and the staff was really friendly. I especially liked his four legged employees, very sweet and nice dogs. Make the experience of wrecking your car a bit better to be met by some friendly paws. I would come back in the future (hopefully I don’t have to!)
Thanks!

Don’t autobody is a truly professional operation. I had a small fender bender recently and I couldn’t have been more lucky to stumble upon Don’s! From intake to estimate, to providing my car back to me in record time, I more than pleased to recommend Don’s Autobody! Their staff is A+, their workmanship is top-​notch, and I won’t go anywhere else with my car again– not even to Lexus for repairs.

Is this where all the people go to get their bumpers replaced after they get rear-​ended? I notice a trend reading all the other reviews here. Hmm…
Chiming in with the chorus, but I was going to write a positive review irregardless of what other people said. The service I got was one of the best experiences I’ve had compared to all my prior car servicing.
Yes, the manager is professional and courteous and will make sure you’re well taken care of. The service is timely and if you were there to fix your car via insurance like I did, he’ll call for a rental car company to come pick you up.
I also happened to be extremely concerned about other parts of my car being damaged as well, and Marc did a good assessment and told me what I needed to know. He was able to address my concerns in a patient and objective manner.
My car got rear-​ended because some cop decided to turn on his emergency lights in the LAST SECOND at an intersection so that he could CUT ACROSS 3 LANES from the far right lane to do a u-​turn. He totally ignored the collision. He had an extremely urgent donut emergency to attend to. As lame and unnecessary as this accident was, there were two nice things that came out of it. The stress-​free repair at this Don’s Auto Body was one of them. The other was upgrading the rental to a big-​ass SUV. But I’ll leave that for another review.
By the way, the address should be 130 S Amphlett. It says so on Marc’s business card. Using 30 S Amphlett on your GPS leaves you a little lost and confused about a block away.

Mark was incredibly helpful. He was polite and kind and able to give me accurate information over the phone. I will be using Don’s Auto Body the next time I need any work done on my car!

The guy who works here is a f***ing tool. He wouldn’t give me a realistic quote and rattled off a list of things that didn’t need fixing. This guy is ready to rip you off. Don’t go there.

Our insurance company works with Don’s Auto Body. My Prius was badly damaged — so we took it to Mark. He was totally professional and easy to work with. The work was done really well. When we had to take it back because there was a «knock» while braking, Mark facilitated all of the additional repairs. It was great. He was really helpful with getting a rental car, working with the Toyota dealer to facilitate repairs, etc. While I often had to leave a message, Mark would call back quickly. I was very satisfied and would return.

I completely agree with the previous review. I was rear ended and my insurance company had Don’s Auto Body on their preferred list. The shop will also arrange to have the rental car company come pick you up. Mark who runs the shop is very informative and very thorough. The car was ready when promised and he even did a few little extras like cleaning out a little rusted spot and tightening the spare tire chain. Definitely use Don’s if you’re in need of an auto body shop.

I was rear ended at an intersection, and the back of my Subaru was hit with enough impact that the whole rear bumper, tail lights, trunk and one wheel was destroyed, the front of my car got throw up into a curb and damaged my front bumper and wrecked havoc with my electronics. My insurance company tried to give me a repair shop on their «preferred list» but one of my relatives went to them and they didn’t do the job well and he had to go and have it redone out of his own pocket. I reluctantly went to one of this shop and got a quote, they said it was just body damage and we going to replace the panels, I was concerned that there may have been more serious alignment issues, so I went to Don’s auto body for a second opinion.
The man that runs the place, Marc is extremely friendly and knowledgeable. He was willing to double check the damage and was much more through. He found that in addition to the body damage we measured my struts, axle and found there was a wheel bearing issue. The crash also caused some sort of surge a short which is what caused my electronics to go nuts as well… The insurance adjuster assigned to my case came in to double check his quote which was much higher then the other shop, because (Marc) is not on their «list» and the insurance adjuster was trying to convince him that the accident couldn’t cause this type of damage, he argued that the sudden impact and the forward movement of a vehicle into a curb, hit with enough force to damage a wheel, would do that to the suspension and alignment of the car. I am really happy that I have a repair guy who protects his customers, making sure that any car coming into his shop leaves in a pristine condition and WILL be safe to drive for the owner for years down the road.
He also guarantees his work for the life of the car, so if I noticed a weird noise or if my alignment seemed off, I can take it back to him and he would make the adjustments. I’ve been back in my car for over a year now, I haven’t needed to come back for any further repairs. Since then, I have sent one family member and three of my friends to him, all of them have had similar experiences. If you are in need of auto repair, and your insurance company sends you to some where else like (in San Mateo or Burlingame) I strongly suggest you get a second opinion from him, you’ll be very happy you did.