Hertz

My Hertz Rental 1÷16÷2015 SFO
I worked with an agent for over 30 minutes as she made faces and comments expressing her annoyance with having to process a rental exchange. A supervisor was stationed 5 feet and she witnessed and heard the entire interaction. I am applauded that a supervisor would not step in and ensure that a customer would receive appropriate assistance.
As the interaction dragged on and was not completed in a timely matter I grew frustrated and I said to that it was obvious that the agent was not interested in helping me and I asked if someone else could assist me. She then proceeded to say that she didn’t understand why I even wanted to exchange the car, I told her that she is «horrible at your job» to which she responded to with a «you are horrible!» — she was actually yelling at me!
I asked her to please complete the transaction so I could be on my way, she again blamed me saying I should have just kept the car I had. I told her I’d happily take the original car back, she instructed me to go back to the garage and see if the car was available. She didn’t offer to radio for a car, she wanted me to do search myself! She offer a smaller car than what I rented which I rejected and then she said I would have to pay extra because they were out of full size cars (what I had paid for) or take a smaller car. I was traveling with 3 other people including my paraplegic sister who requires a wheelchair. I could not accept a smaller car, it would not have accommodated our needs; that is why I purposefully booked a full size car.
I had a 9 hour drive ahead of me from San Francisco to Las Vegas so I didn’t want to spend any more time arguing with a rude agent so I ultimately took what they gave me and left. The car they gave me had issues and I had to exchange that car when I arrived in Las Vegas due to Stabilitrack issues which continually disabled the cruise control in the vehicle while in motion.

They have the WORST customer service in the universe! Our rental appt was @ 10am and they didn’t show up until 11am!!! Never ever ever use their service again!!!