Jiffy Lube

I wanted to go with my husband to his normal Jiffy Lube oil change. I usually go to my mechanic to get mine done, and it’s no where near as fast as this place. But, I pay about half in cost. So it’s a ⁵⁰⁄₅₀ kind of deal. What I did liked about Jiffy Lube was their customer service. The guys who work there are so sweet. They make everyone feel comfortable. While sitting in the waiting room, you can watch the Jiffy boys work on you car through the window. There is a single employee dedicated to washing your car windows. What??? They move fast here. If you have the money and no time, Jiffy Lube is a perfect fit for you.

Awesome! This is the only Jiffy Lube I choose to bring my cars too. They are professional and willing to provide guidance if I have concern or questions. They are respectful, courteous… and professional. I DO miss Francisco though… but this team is just as awesome!

It was several months ago that I went to this business, but since I am about to get another oil change (somewhere else), I remembered my bad experience here. The staff was all friendly, but the first thing I noticed when I got my bill was that they had way rounded up my mileage. I think I had about 32,500 miles on my truck, and their form said I had 35,000, meaning if I got an oil change every 7000 miles, I would be back at their shop much earlier than I would need to be. I shrugged my shoulders at that. But a week later my low tire air pressure warning light came on. All four of my tires were underinflated (no leaks, they held the new air just fine). I looked at my bill again and they had checked off that they checked my tires, but obviously had not. I wonder what else they said they’d done and didn’t. I will not be going back there.

I have frequented this location several times in the past few years. Last week, I took my car in for a simple oil change. Things seemed to go well although it took longer than usual to complete the work. The staff was friendly and seemed competent. I paid my bill and left the facility. On my way to Lake Tahoe for a long weekend, I stopped at the Railey’s store at the Auburn Revene exit. I went to pull out of my parking space when I heard a loud boom coming from the front of the car. I continued for about a block when I heard a sound that seem like a flat tire. I stopped and check the car, only to find that the under car shield was dragging on the ground. There were 3 metric bolts that were removed by Jiffy Lube in order to change the oil and filter which had not been put back in place. This created a very dangerous situation for me. I can not understand how Jiffy Lube missed this since they must have my bolts laying around. I will not be returning to this location EVER. This sort of shoddy work can not ever be allowed to be repeated!!!

This is by far the WORST service i have ever received! I came in for an oil change and they told me it would cost $ 75! ive NEVER paid that much for an oil change… and when i explained this… the guy said «well we can do the other one but we cant be responsible if your car blows up» THOSE WERE HIS EXACT WORDS! SO RUDE!

Quick. Professional. I’ll go back. I taken my car in a number of times, additional services are offered, but there was no high pressure to purchase extra services. Unilocal coupon is expired. They used to honor the expired coupon that still pops up, but not anymore… I found another online coupon for $ 10 off and they honored that.

Solid crew of guys that know what they’re doing. They’re also one of the few places in San Mateo that are open on Sundays. When I brought car in for an oil change, they were straight to the point and only gave recommendations on what they felt was necessary but didn’t try to force me into anything. Everyone was very courteous and had me in and out in 40 minutes. Definitely recommend this spot to anyone in San Mateo lookin for a quick and well done oil change.

Great service I love coming to get my oil change here the guy that greeted me (Giovanni) was so nice and caring, they open all doors for me and they leave my windows clean and vacuum my car really good, Would definitely recommend there services,
Thank you to all the staff at this jiffy lube I give you guys 5 stars for your great services

DO NOT GO HERE. They told me I had to change my transmission fluid because they said that the color was dark and not knowing much about cars I let them change it. After spending $ 200 I decided to ask around and even called Palo Alto’s Toyota’s Service Department and they told me that my Toyota Prius had a World Service Transmission Fluid that was lifetime and never needed to be changed. Not only did I waste $ 200 but they put transmission fluid in my car that was not Toyota brand.
I called the store and they told me that I was wrong and are not willing to help me. I am going to corporate and the BBB.

Went here on my lunch break for a quick oil change that was way past due. Had a $ 15 coupon (great find on the jiffy lube website) so that made me happy. I got th

This is my second time visiting and the first experience was very memorable which is why I returned for the second time. Also the $ 15 coupon helped as well. This recent visit made me feel like it was a privilege to be there or something. Francisco the mgr was great over the phone as well as in person. Edgar was the one taking care of all the paperwork and was very unpleasant. Seem like a disgruntal employee that hated to be there. He needs to get his chip on his shoulder removed as well as the attitude.
Now I know why there is so many negative reviews since the last time I was there. Until the staff changes I will not be returning even if I have to pay a little more some where else.

Sketchy like many of the other reviewers have mentioned. Even if they weren’t sketchy, the way the workers interact with you honestly makes you wonder just how you’re going to get ripped off.
Like one other reviewer said, they have a policy to refuse service if you don’t agree to synthetic oil. Apparently my beater of a vehicle is deserving of higher grade oil…
My recommendation is for Jiffy Lube corporate to issue a sign stating this policy versus having your workers try and do you a favor by not charging you the $ 99 for the oil change and reducing that down to $ 75.99 «this time». If this truly was policy, then put it out there officially!
I unfortunately have never had a pleasant experience at any Jiffy Lube to date. Something about this place makes me wonder…

They are a bunch of lying, thieving crooks that cannot be trusted. Case in point, when it says on your oil cap 5w 20 oil & they try selling you their more expensive synthetic oil to make a quick buck. Then telling you your a/​c needs freon when the a/​c switch was broken. You barely even deserve a 1. WE as consumers are not all Stupid as you might think & don’t you dare treat us as such. As far as I am concerned oil business my ASS, should be Con Business. You need to either be put out of business or taken to the BBB & reported for your unscrupulous actions! A very pissed off customer!!!

This business is crooked.
I was told that I needed a new air filter and a new cabin air filter by an employee named Deangelo. He even brought out both air filters to show me. The cabin air filter looked VERY dirty and I was very tempted to have them replace it. Thankfully, I declined and decided to look into it on my own. When I looked at my cabin air filter later that day, not only was it a lot less dirty than the one I was shown at Jiffy Lube, but IT WAS A COMPLETELY DIFFERENT SIZE AND SHAPE.
Basically, he brought out a «dummy» dirty cabin air filter claiming it was mine and said that it needed to be replaced. I don’t know if he was trying to upsell me for a commission or if he had some other motive but, in any case, it was crooked.

I specifically come to this location because the one that is around the corner from my house on Delaware always has a long wait and the staff just isn’t as nice.
Every visit I have made to this location has gone smoothly. They always make the same recommendations (i.e. air filters, services by mileage) but are never rude, pushy or rushed. I have had small conversations with each representative and they always are very friendly and totally understanding when I explain that I have either found a cheaper price elsewhere (air filters) or want to take time to think about the services.
I had an oil change today and all the representatives were super friendly and they main rep that helped me took time to educate me on the services I would need in the future (not today!!!) since I had a transmission replacement a couple months back.

Took advantage of a check in deal. $ 10 adds up. I even got an offer to get my headlights cleaned. Of course I took advantage. From start to finish it was about 30 minutes. My engine is happy and my lights are too!
Bonus: There are current issues of magazines for you to read and pass the time. As with every Jiffy Lube there’s a TV and coffee too.