Kurt’s High End Appliance Repair

Fagor is no longer using Kurt as an authorized service person. After waiting 10 days for a response to even schedule an appointment on a brand new non-​working oven, he eventually sent out one helper when it took two people to remove the built-​in oven. Kurt did no follow-​up and was unreponsive to my attempts to resolve the issue. Nearly two months after my purchase, I am still without a working oven. His rudeness is unacceptable.

Reliable and trustworthy with a focus on high end range hoods like Kobe and Ventahood. They did the work promptly without hassles. Probably more expensive than your average repairman but you may find it’s worth the specific expertise.

We purchased a high end refrigerator from Airport Appliance in August 2013. It was finally installed in November 2013 due to a litany of problems, missed schedules and misunderstandings.
After the installation we were told to call Kurt’s High End Appliance Repair. We did. It took 4 visits to correct the multitude of problems from bad seals, to bad rails, warped baskets, and poor ice makers. Through all of this Bob (the repair tech from Kurt’s) was committed to solving the problems. He was very knowledgeable, competent and thorough. Without him we would have sent the frig back to Airport.
Thanks Bob. I highly recommend this company for their competence.

Outstanding job by Kurt and his team Bob and Michael. My Liebherr fridge needed a part in the back replaced and they had to remove it from the built-​in cabinet, replace the part and re-​install the fridge. They were perfect. Fridge works and there were no marks to the fridge, the cabinet or the wood floor in front. Really nice guys who took the time to do it right. Highly recommend.

My Kobe range hood needed the switches to be replaced (under warranty) and ADCO assigned the job to Kurt’s. It’s an easy enough job to do and they did it right. However, what is outstanding about my experience is that the serviceman was OK to come on a Saturday and, after giving a range of noon to 2PM, showed up at 12:30.
Being on time on a convenient (for me) day of the week is a big plus in my book!

These guys came out for the warranty repair 2 years ago, and had no problems since. Today? In, diagnose, fixed and made some recommendations for me to help not having the issue moving forward. All in all, Woohoo! As good as it gets!

Bob, from Kurts High End, fixed my Liebherr refrigerator. They had to deal with my long term extemded warramty, which I know must have been very frustrating for them. I am hopeful there will be no more problems, but if there are, I would not hesitate to deal with these folks again.

I have a Liebherr fridge that stopped cooling on the 4^th of July on all days. Kurt was the only company willing to come out on the holiday and was able to come repair it on the spot. I was having a huge party for the holiday and he saved the day. A definite go back to company. Knowledgable and I recommend his services.

It took Kurt more than three months to fix our Summit freezer. It is under warranty and Summit assigned him to fix the freezer. He came and took him less than 10 mintues to conclude that he needed to replace a new thermostat and he would order the part himself. He said he would call us when the thermostat arrived to schedule a new appointment. He never called until we called and he told us that Summit never sent the part to him and we had to follow up with Summit directly.
When the part arrived, he called us and it turned out that, accoarding to him, Summit sent him the wrong part. (It could be that he ordered the wrong part). So he had to reorder the correct thermostat. Again, we waited for a week and he said Summit never sent him a new thermostat and we had to contact Summit directly again.
Then, he came to replace a new thermostat. He left and the freezer still did not work. We called him again and we had to wait for him for over a week to call us back to schedule yet another appointment. He came this time and took our freezer and said he would call to tell us what the problem was.
A week passed by, I had to call him and he said it would take him a few more days to figure out what the problem was. He called me later that evening, but did not leave a message. I had to call him back to find out that he found the leak in the freezer and fixed it already. (Oh, how quick! and why can’t you just leave a message!!)
Today, the freezer was just delivered. The whole process took about three months. I hope this time the freezer is really working!

I have had repeated problems with my Liebherr refrigerator. It is very aggravating getting an appointment with Kurt’s High End Appliance Repair, which is the only repair outfit in San Francisco to whom Liebherr Service refers SF customers. It takes an average of 10 days to get an appointment with Kurt’s. They come out for a diagnostic look and then order a part. They won’t make another appointment until they receive the part. Often they wait until the following week after receiving the part to call you for a followup appt, which is usually a week to 10 days after they call you. I have repair sheets showing it takes a MONTH to get a service repair involving a part through Kurt’s. I am so frustrated!
My latest problem is a repeat problem and I highlighted that there was ice building up starting the last time they were here for something else. Kurt denied that and here I am having to wait a month for a repair on the second occurrence of ice build up I have on this refrigerator. Kurt’s already «fixed» it once.
GLT

Kurt’s High End Appliance competently repaired my Liebherr refrigerator. They were on-​time and professional. I’d recommend them (even if they weren’t almost my only option in the area).

Kurt’s was assigned to me by my appliance manufacturer to fix my Liehber Refrigerator. Bob, Kurt’s brother arrived on time, called before he came, and did a great job. He knew just what the problem was, and showed me some extra adjustments I can do on my own.

Kurt fixed my viking range. I was impressed with his enthusiasm, professionalism, and punctuality. My range works thanks to Kurt. I would do business with him again.

Called them for authorized service on our Viking stove top ventilation system. The tech was unable to do the repair, said the owner would have to come back. We asked for a quote and were told it would be «hundreds of dollars». We asked for a written quote. He said he would come back in the afternoon with the owner. He never showed up or called. We have reported them to Viking. I would not recommend using them.