Lush

Love this store :) all the ladies here are super sweet & very knowledgeable. There’s not one product that I’ve purchased at this store that I wouldn’t buy again.

Sweet, totally avoided all the horror stories this Lush has. Instead, I found a super friendly attendant willing to help me find the soaps I needed.
Okay, you got me. I’m a guy that frequents Lush all the time. I’ve been to multiple locations in multiple states, so that probably calibrated my Lush-​o-​meter. Again, I don’t think this Lush stand outs compared to any of the other locations in the Bay or outside of it.
I think Lush in general does have an association with involved store associates, but that’s not necessarily a bad thing. They give you better insight on what fits your needs. And I’m far from hazed if I tell them I’m just browsing or thinking of restocking.
Seriously, they’re nice young people, not vultures. For a smaller store the Hillsdale location is solid.

I love Lush products but I am so tired of not being able to walk into the store and just look around. Employees are constantly coming up to me every minute asking if I want to try this and that, handing me baskets so I can buy more things. Even someone asked me if I wanted to buy something right after I just purchased a few things! I just find it annoying. I appreciate the help but I can’t go back into this store.

I love the product! I now used this product. for about 10 days. I look forward in washing my face now. I love the way it makes my face feel after, soft and it gives my face a glow. It smells really great and I don’t even have to use a lot, just an amount of a pebble which covers all of my face. Its even removing my scars from past breakouts and blackheads. I give the product a 5* but as for the store itself, just disappointed that they haven’t had magical moringa. I keep calling the store asking them when their going to receive the product but they all keep changing the date.

When you go into a store you expect to be treated courteously and respectfully as you are usually throwing down good money. I have been to this location several times and the last 2 have been horrible. I asked about a specific product and wasn’t directed to it, I had to find it myself. I asked if she could cut the bar in half (which they do! And the charge you by weight) as I hadn’t tried this specific product and was worried it wouldn’t work. She said no we can cut the piece any smaller and the smallest they went was $ 15.00 or so. She offered no sample at all. This blonde employee kept following my best friend and I around the store. I’m sorry but if you’re going to stereotype a person, you picked the wrong girls!

I will tell you this. If I touch a product and someone tells me I have to purchase it, it’s not happening! How exactly will you make me do this?

Since I’ve had previous experience of Lush being out of the product that I was looking for, I called this location 20 minutes before making the trek down to the mall asking if they had the cleanser that I wanted in stock. The woman on the phone assured me that they had Angels on Bare Skin in stock, so I drove there expecting to come out with the cleanser.
I get to the store, and lo and behold! there is not one tub of this particular cleanser out. So, I spoke with an employee and told her that I specifically called asking if they had this product and they had told me they did. She was completely unfazed by this, and instead, proceeded to offer me OTHER products. I bashfully denied all of her recommendations because I was not there for a replacement of any sort; all I wanted was Angels on Bare Skin. When she got back from «checking in the back» to tell me that there is none in stock, I was not only annoyed, but I felt as though I deserved some compensation for the inconvenience.
Apparently this certain employee doesn’t understand what a sample is. All I was asking for was a sample of Dark Angels to try because I’ve been interested in that product and was out of my daily cleanser. She continued to refuse me a sample because it may not suit my skin, and that if I would just tell her what my skin is like she would be «able to find me a replacement cleanser for the time being.» Look, I’m not here to be sold another product. I get that that is your job, and what you’re told to do, but I sincerely do not want to spend more money here on a product that I was not looking for. It was late at night, I had other Christmas shopping to do, dinner to cook; I was not in the mood to «test out products on my hand.»
What is it with Lush employees being to relentless? Can you genuinely not tell that I’m not interested in what you’re trying to sell me? Or are you just that money hungry for commission that you completely neglect what the customer came for? I continually told her that I was not interested in any of the products nor testing any products out on my hand, yet she would not stop offering me different products. It was not until she told me that «so and so will now be helping you» that I just walked out entirely. I normally would not be that mad if they were out of what I was looking for, but the fact that I specifically called beforehand to ensure that this wouldn’t happen and IT STILL HAPPENED, is what really pushes it over the edge.
I’m sorry Lush. I really love this company and all that it stands for; however, if every trip there is going to be a battle like this one and the other experiences before, I might just stop shopping here altogether.

Buyer beware. There are no signs posted of such a company policy, but if you open certain products and touch them (there are no seals to prove this by the way), you will be forced to purchase it.

Forced me to buy something I don’t want!!! I have been to other lush stores and have had a good experience every time. There was a nice guy who greeted me and my boyfriend in the store and liked that we were noticed. For this who come to lush, we know that a lot of their products are hands on and are out for you to smell, touch, and even sample. As I was taking my time looking around the store, I saw this gift set that was open and so I grabbed a container of shower jelly to look at the product and touched it with my hands. The woman behind the counter told me since I opened it I have to pay for it. This is so ridiculous because I have never in my life had to pay for something I touched. Id understand if I dropped it and somehow destroyed it or something but it was perfectly the same way it was before I even touched it. I’m never coming back to this lush store again! Terrible experience))):

Even though I love Lush products, I understand why people get so annoyed when they visit. The people who work here have been «strongly recommended» to follow you around. (Sometimes I have to shake someone off 4 or 5 times before they let me browse in peace). The employees are determined, but I’m sure they just want to keep their job.
This aside, I appreciate their initiative to end plastic waste and animal testing. All their containers are recyclable. The San Mateo Lush store is organized and breathable.
They pay all their employees a living wage and all their products are made with fair trade material. That’s why the prices are so high.
Proud to be a Lushie! :)

I’ve always had a good experience at this Lush but this time it was awful! I bought a soap for 5 $ last time and this time when I went there they said that’s not the price for it. The lady weighted the soap and said it was 7.50 once they charged me I saw that the soap came out to be 8.82 plus tax. I went all the way back and told them what was wrong and apparently my time, money, and energy was wasted. The lady didn’t even care what I told her and said I had to exchange the product which I tried to do but they didn’t have the things I wanted. The person who told me to exchange was so rude and started talking to another customer instead of helping me find something. I have to waste more time and go there next Friday for a stupid exchange. This wasn’t fair. Their justification of why this happened was «because the lady that weighted the soap for you has a soft voice»…wow!

if I could give zero stars I would. the rude and disgusting worker was forcing me to buy something and accused me of stealing. never coming to the store again.

Great products (when they’re stocked, which seems to be never. Had an employee tell me to my face they never order products on time.) Horrible staff. There is no happy medium of service with them. They either don’t pay attention to anyone in the store and goof off behind the counter or They will not leave you alone despite you telling them you know exactly what you need and want to get in and out. Not test new products. «Oh have you used our hair products before, do you know about them?» «yes I use them all the time, which is why I just said five minutes ago to you that I’m restocking on products I ran out of.» No joke three minutes later (with a full store of customers mind you) same employee «can I help you with anything? Have you used our products before?» «No thank you, I think others need assistance.» Again a few minutes later when I was looking in the fridge for the mask I like using same employee «have you used our masks before? Would you like to try some?»
Please just let me do my shopping. you coming up to me once is fine but multiple times is enough to make me leave empty handed.

Might as well face it, I’m addicted to Lush.
I’ve been intrigued by this brand since I first went to a Lush in Vancouver, maybe around 15 or so years ago. I’ve been to other locations in California since, and was happy that this location popped up a few months back.
I’ve come to really love some of their products… especially the ones that aren’t as heavily scented. The mintier ones come to mind first. The products themselves are pretty mild, which is nice for someone who has sensitive skin. Of course, YMMV, as all skin is pretty different and what works for me may make a colony of zits appear on you. What’s more, the products are pretty concentrated, so that even though you’re paying quite a bit for them, they last quite a while because you’re not using a ton each time you shower or whatnot.
The salespeople are, on the whole, friendly, and they’re knowledgeable about the products. They like to answer your questions and are usually happy to give you a demo.
A very cool thing: bring in five (clean!) used black pots and get a free fresh face mask.
Also nice, this shop isn’t as heavily fragranced as others I’ve been in. I’m used to being able to smell Lush down the street, and I thought it would be worse in a mall… not so here.
The one hangup is that they seem to be out of things quite frequently – and there’s no official «wait list» to place things on hold. That’s frustrating.

LUSH, fresh handmade cosmetics,
felt like a kid at a candy store, everything looks fantastic,
shower gels, jellies, smoothies, are these edible?
one bath bomb at a time, to fighting animal testing,
100% vegetarian, fresh ingredients, green «washing»,
bombastic colors, olfactory trippin’ on psychedelic,
so many flavors, glitters everywhere like the cosmic,
Christmas flavor, «So White», name mad clever,
Apple infused, Snow White the pun, get it?
winter bodyrockin’ wonderland, T-​Swizzle,
dream cream, celebrate, fresh to death fo shizzle,
excellent customer service, knowledgeable sales advice,
p. s. check out her piercings and her tattoos mad nice.