McDonald’s

i love this store .they always get my order right i never have any problems with anything at this location. this location is ran better than the one that ised to be near the college of san mateo. the employees are happy and send that vibe to the customers.

This McDonalds has a severe problem with the alarms that all of its cooking devices use. The employees do not seem to pay attention to them, so during my meal there was a period of about 30 minutes with multiple alarms beeping repeatedly without break. I would have forgiven this if they had been inundated with customers, but in fact there were at least a few stretches where they had no customers at the counter at all. Overall, sitting down to eat in this restaurant is very difficult. You should probably get your food to go.

NO drive thru… small parkling lot and 1 person restrooms and not a whole lot of seating. The 1 thing I like about this location is they still have self serve fountain sodas along with self serve sweet teas, when many other locations I’ve been to are behind the counter and limit to 1 free refill if that.

If you have 30 minutes to wait for a coffee this is the place!
Terrible service! Not enough staff
Late for work now!

These guys are always so spot on with my food and drinks. This is my go to place for fast, hot food. The jalapeño cheeseburger is da bomb!

I was here at this eating establishment and it wasn’t up to par with other fast food places
–IGN ⁰⁄₁₀₀
If I could put zero stars I would. It’s also very noisy. My friend got his feet dirty by the manager sweeping the floor. She intentionally swept it at his feet. I was viciously mugged by the workers after returning my 10 breakfast burritos because when I first received them they were ice berg cold. Btw writing this on there wifi.

good food Mitzi is a cool worker i love this mcdonolds its the best place to eat i love $ 1.00 drinks its a nice place to eat

No drive thru and the parking lot is small. Besides that its alright. I come for the happy meal toys.

I actually like this location! Super friendly service and my food actually looked how it does in the picture on the menu. Haha! :)

We always come here for their breakfast pancakes combo. Then at lunch today, we thought of trying 2 chix mc nuggets again and 2 large fries. We asked for extra ranch and sweet & sour yet the cashier said they ran out of sweet & sour. Really? Mc donald’s as early as 1pm ran out of sauce? We didnt believe so we asked another crew and he went to the back and refill their counter… you will not say you ran out of sauce just coz you’re lazy to check. Customer Service — Fail!

I honestly do not know how or why every time I come here my order is never right? Sometimes it’s the cashier punching in the order incorrectly or it’s the servers putting the orders together. But it never fails our order is never right and our orders are not complicated. Number 1 number 2 or whatever we always end up with something we did not order. Just now I ordered the egg bacon cheese mcgriddle meal and my husband ordered the sausage mcmuffin meal. We ended up with a sausage mcgriddle and a bacon egg cheese mcmuffin. What the hell. Just doesn’t make since and if you tell them the order is not correct they blame you saying that’s what you ordered such bad customer service here

Absolutely ridiculous! Why the hell do they have an unpleasant looking McDonald’s with no drive thru. Very inconvenient for everybody. At least there’s plenty of parking. Well the customer service was great. But the hospitality wasn’t the cleanest. Neither was the exterior of. My biggest complaint was the restroom! They only have one toilet to use for a single person at a time too. Which was ok for me until somebody rushed in and opened the door on me. Although I was kind of expecting it since I ran into a poor Asian guy doing his business on the porcelain pony, while reading the newspaper. Well anyways I’m disappointed at the fact that they don’t have a drive thru since it’s very inconvenient for me since I live in Modesto but was working around the corner from that location I couldn’t afford to get down and waste time ordering inside, I rather drive thru fast and conveniently. Two thumbs down until they fix these problems.

The worst McDonald’s ever, it is supposed to be fast food, but I waited around for 25 minutes for a simple order, the place wasn’t even busy, the order came out missing the hash brown and the coffee, when I asked for the missing items, the lady who was in charge said I didn’t order the hash brown and my coffee was given to another customer, I had to show my receipt as proof. Instead of getting at least an apology, I got a curt expression. Terrible operations all around.

It’s nice to know that there’s a place that keeps you in mind & doesn’t judge you on your social back ground. I think the situation I got into in down town San Jose was an isolated event. this one doesn’t have a drive threw, which means more attention on us the walking, beat up customers.

Managers/​supervisors don’t seem to know what there doing. I see employees confused at the registers. Waiting for my meal for 15 minutes. A new employee that actually came upon, and said can I help you, and I answered with I’m waiting for my meal, he look and check, he apologized.
I noticed that it was the employee who approached me, who the manager was closer but He seemed distracted and goofing around talking in Spanish (I know Spanish). I’ll give credit to the new kid. But supervisor need to step up. But hey it’s McDonald’s.

I’m not surprised this location averages 2 stars
The only positive about it is the parking or that it’s easy to find and next to bus lines for people who take the 22.
Always packed with long lines the majority of the time (which blows your mind when you think about that)
Small tables, most of which are already taken (see above)
Bathroom is a nightmare
No kids area
No electrical outlets for charging phone or using laptop

If you talk about location, then this is amongst the very few McDonald’s I’ve come across that pretty much has the almost perfect location. It is right on El Camino Real (South bound) and parking is a breeze. You can either park right in the front, along the El Camino Real or pull into their small parking lot if you’re looking to eat inside.
The entire staff is of Mexican Hispanic origin; which seems to align with the rest of all the fast food restaurants across the Bay Area and the country in general. This; of course, is not a bad thing.
The location is frequented by people grabbing a quick bite on their way to work (I’ve been here at 5:15am) and also by regulars who come here every single day and lounge out near the window tables for hours on end.
The service is prompt and they sometimes get confused when I order specifics. It is always the same two individuals who have difficulty. The rest of the team has no issues whatsoever.
The manager, Eddie even goes around with a freshly brewed coffee pot to refill coffee cups at the tables when its not busy. I’ve had him fill up my coffee on more than one occasion. They also play an eclectic mix of songs/​music.
I mentioned the location at the beginning and here is where some might see an issue with it. The place sits right on the street where lots of middle school kids walk home from school. During the after school hours, there is literally a long line of kids leading right out the front door for fast food.

It was lunch time. They don’t look busy. I ordered two items. It took both the clerk and his supervisor a few minutes to take my order and have it keyed in correctly.
20 minutes later, I opened my mcdonald’s paper bag, I discovered a wrong sandwich. But I was already too hungry to be upset.
Next time I place an order, hopefully the kitchen staff would be present too.

The time is 10:15am. I am hungover beyond words.
I decide greasy McDonalds is the move.
[10:20]
me: good morning. Can I get a large coffee and hash brown?
worker: uh. I don’t think we have hash browns. Just biscuits left.
Me: really?
Worker: yes. Breakfast ends at 10:30.
Me: *looks at watch* but its only 10:20.
Worker: yeah, I don’t know. Weekends end at 11am.
Me: *thinking to myself. Its only 10:20* um okay. Can I get that dollar chicken sandwich?
Worker: which meal is that?
Me: not a meal. Just a sandwich. The dollar sandwich.
Worker: *blank stare* oh. Yeah. Okay. Do you want cream and sugar for your coffee.
Me: yes. Pays.
Few minutes pass by.
Lukewarm sandwich (cant complain much. It’s a dollar) and a small (?!) coffee with no cream nor sugar.
Hangover commences.
2 stars because it’s a 1 minute walk from my san mateo office.

I never thought to review a McDONALD’S because you been to one, you been to them all, right?
Well I always have problems at this MCDonald’s so I figured I’d tell you guys about it.
First, they mess up orders. ALL the time.
Then they had a sharp dangerous piece of scrap metal coming loose from the parking stall and it sliced through my tire like butter. I had to have my tire replaced and they paid for it.
My breakfast sandwich total was $ 11.75. And I ordered three breakfast sandwiches from the $ 1 menu so why is my total so expensive?
«Oh, did you want the meal or just the sandwich»
Just the sandwich. But why didn’t you ask me instead of just automatically ringing me up for something?
Missing hash browns, watered down sweet tea, not enough sugar, dirty bathrooms, complaints from customers.
Always a problem. Always at this McDonalds. Train your people better! But 2 stars because it’s McDonalds (America’s favorite fast food franchise) and it’s cheap.