PetSmart

You guys hire dog stranglers! I’ll never take my dog here ever!!! Every life is divine and that dog didn’t deserve that!!! POS Management!!! This business establishment is garbage!!! Never ever come here!!!

great large building .has helpfull staff… also offers pet grooming .a must… i think they have a vet too… took my dog there and they did great job.

This might be the grossest PetSmart I have ever been to. It straight up stinks like dog urine. It is all around dirty and dingy. When we went many of the shelves were lacking in stock and it wasn’t like the end of the day after large sales or anything. Not to mention a dog died at the groomers here not too long ago. There are so many other options in the area besides this place

This has got to be the worst store i have ever been to, needless to say this is the location where the idiot bastard they hired to groom dogs is the one where he beat that poor dog to death. I went to do a return and the rude lady named Cora gave me attitude instantly and called me a lier, after dealing with the manager, i got my refund and Cora threw my receipt at me so i called corporate on her. Petsmart will never get my business again

God the salon is so bad! Was told dogs ready 1:30 — 2:30. Called at 2. Said 2:45. Called at 2:45. Said 20 mins max. I started driving. Got there at 3. Was finally ready 3:30! 5hrs! Have a little respect for people’s time and give better time estimates.

Soooo sad. I had to return my red tailed dwarf gourami from here because my blue dotted gourami was bullying it, I was not trying to stress it out so I returned the poor guy. I have been buying my tropical fishes here, they’ve been all getting along fine except that last case. I don’t buy any of my dog food here just cause it’s pretty expensive and pet club is closer. But very big store and lots of pet supplies.

I take my sister’s dog to get groomed. They do a really good job at bathing him & getting him cleaned up. The reason I didn’t put 5 starts is the customer service. They sometimes seem as if they’re not enjoying their job. Sometimes though!
That doesn’t matter to me because I care more about my sister’s dog getting groomed.

Extremely disappointing especially the grooming salon, you give specific instructions on your dog and they think they know better. Then the manager who was a short heavy set blond was rude and lied about the situation. It is definitely about the money, they had 12 dogs with appointments and they were still accepting walk in dogs, what a joke. I won’t ever waste going here. I contacted the district manager and I g an even different story like I should feel bad because their employee didn’t listen to the client and it ended up negatively.

The best part about this place is the kitties up for adoption. I forget exactly when but if you are around in the evening they have volunteers taking care of the cats and sometimes they let you in to play with them. The costumer service has always been good and they have always had whatever I’ve needed.

This PetSmart is our go-​to for all of our aquarium needs. I was never a big fan of large corporate pet shops, but at least for what we go in for, we’ve always had a pleasant experience.
THE HIGHLIGHTS.
+ There are some exceptional members of the staff (Kenny and Ben) who are incredibly intelligent, kind towards animals, and helpful
+ They stock a large variety of fish, birds, and other small animals (and a few cats, or so I’ve seen)
+ Their return policy is generous, especially for pets (we had to return some caprys that were far too active in our tank for our other fish, unfortunately)
— There are some less exceptional members who try to hide if they see you coming to ask for help (weird, but true)
We’ll always make a point of coming to this exact PetSmart for all those reasons above (minus the weird, hiding-​from-​their-​work guys).

I went there 2 weeks ago to pick up my dog and I sawed something unacceptable! The groomer pulling down a white poodle and like strangling this dog. I told the manager what I sawed and I felt he didn’t care about. After that my sister called them and he said «I sawed the video but I don’t see nothing wrong» and my sister told him” so, I think the owner should see what you guys did with them dog !” He told her” ok, but have no chance for you see this video, cause it’s not your dog!“
So I never will come back again in this store ! Horrible service and the manager don’t care what the groomer did !

You know I’ve always had stellar customer service at this location. Plus they offer great deals on their pet food. My favorite thing is to swing by the animal displays and look at all the critters. And!!! I like to watch the dogs get groomed in the back.
There are restrooms located in the left rear of the store. Looks like they have dog classes on the weekends located in the front of the store. Ample parking along the side. Good times for your furry ones.

I found 4 dead fish floating in the little cups sitting on the shelf. I asked the worker if they even check on the fish or feed them, he slightly laughed and said yes they do. meh, sure you do! I only come here for the grooming salon and that’s it.

This review is for the grooming department. Don’t get me wrong the store is just fine .
I have been bring my little one here to get groomed for years now, and I have never been let down.
I’ve read some of these bad reviews for this place and it just looks like owners are a little to over protective. Dogs will be dogs and most of the time they don’t stand still, especially if other dogs are in the room. The groomers here are always so sweet to me and my dog. I’ve tried shaving my dog numerous times and it’s so hard, so give these people some credit .
I highly suggest this place

DO NOT GET YOUR DOG GROOMED HERE! They are rough and impatient.
I paid for a puppy bath and they were awefull! They charged me for extra handling but shouldn’t it be expected that she is a puppy and that she is not going to like baths. They not only charged me double but my dog was distressed and hypervenilating when I picked her up.
Worst of all, her ears where not cleaned like i had asked for.
If you care about the safety of your pet, do not take them to pet smart for grooming!

DO NOT EVER ADOPT A PET FROM PETSMART!!! I am a loyal petsmart shopper. It is the only place I purchase cat food from for my multiple cats. But I recently was won over by a cute kitten they had on display and adopted her. While the kitten certainly is still the sweetest thing, she started to show signs of sickness after 3 days. She needed an emergency vet visit by the following weekend. She was suffering from a serious bacterial infection as well as ear mites.
These animals are adopted out with an assurance of medical health. While it is understandable that mistakes can be made, there should be a procedure in place to deal with things if this ends up not being the case. Petsmart in San Mateo used to adopt pets out through a local pet rescue group, but they switched about a year ago to a group out of Madera called Friends of Madera Animal Shelter. Petsmart has been very courteous but they initially said everything was out of their hands and referred me to Madera. I talked to them, left a message with a Kirsten Gross who they said was the person I should deal with and she has yet to call me back after 5 days.
I called Petsmart back today ad they said maybe they could have talked to their in-​house vet about giving me a complimentary visit. They of course failed to tell me this when I called 5 days earlier and it is not like you can delay medical visits for a sick pet particularly an infant.
So now I am $ 500 in the hole for vet visits with no action on the part of Petsmart and FMAS which adopted out a sick pet.

Been buying our basking lamp from persmart this location for our bearded dragon and it lasted for over 4 – 6 mos. But for some reason lately as we bought again a PROMO same item, it busted in just less than a month for both bulbs. We had it exchanged for free worth $ 22+ tax. July 1 when we have it exchanged and used 1^st bulb, now it’s july 23 and it’s out again in a short period of time. we didnt change the # of hours it’s on for our dragon for yrs but the lifespan of the lamp doesnt last that long. We dont know if the items they put out are old and they store the new arrivals until old items have been cleared out.

This location has very pushy trainers. Any time I came in with my puppy, I was bombarded with pressure to enroll in puppy classes. I didn’t succumb, but it’s frustrating to try and do your shopping and have trainers and employees come and lecture me on what a horrible dog my puppy can become without puppy classes. Conveniently their puppy classes. Anyways, my pups 2 years old now, well socialized and well behaved without taking a single puppy class.
Another abysmal experience is that our puppy got fleas from the grooming salon here. Didn’t realize it until a week or so later, and it turned into an infestation.

My last two reviews were five stars but… it’s sad to see this place has gone way downhill since the Homeless Cat Network is no longer taking care of the cat adoption area. I knew HCN did a great job but you don’t quite realize HOW much they made a difference until they weren’t there anymore. Tonya did an amazing job of organizing and coordinating and scheduling volunteers who regularly came to care for those kitties’ cages like clockwork. Every one of the volunteers was dedicated and loved cats and did an amazing job.
But the last time I went in, I saw the cat condo looked terrible, with litter all over the place (little tip, petsmart: do not use clumping gray litter, it looks horrible in the display windows and gets all over… plus it makes you guys look super cheap). HCN volunteers used to shell out good money for the kitties to get the best litter (World’s Best). They absolutely pampered the cats and took great care of them, regularly, for years. Now that they’re gone, I’ve heard complaints that the cats are unhappy and crying, which doesn’t surprise me when the litter looks so bad.
The people who work here are all nice, but it’s the corporation I have an issue with. Petsmart corporate was very interested in volume and wanted HCN to have cats adopted quickly so they can brag about the number of cats they get adopted. They felt that HCN was taking too long to get cats adopted and were against the idea of home visits!!!
It’s ironic that they gave HCN the boot when they wanted their adoption numbers to go up. They really shot themselves in the feet with that move, because with the horrible looking condition of the condos and the unhappiness of the cats that have to live in them, they just made it a whole lot HARDER to get someone interested in adopting a single cat!!!
I recently heard that Petsmart was CONTINUING to ask customers for donations to the Homeless Cat Network, even though HCN got the boot over 2 months ago!!! WTF, seriously???
I don’t know if Petsmart is aware of the typical profile of a Cat Lady. It is usually someone with a huge heart, who is barely able to pay their rent (esp. here in the bay area), because they spend so damn much time and money doing what they can to take care of cats in need.
That was the last straw for HCN. I hope whatever person who instigated that bad move is well aware of how crappy the place looks now, and what a turnoff it is for the customers. I used to come here all the time when HCN did the fairs, and I’d buy cat food, litter and kitty treats here, but have a bad feeling about the place now that I saw the condition of the cat condos. I would think Petsmart could handle things a little better than they have.

DON’T GO HERE IF YOU LOVE YOUR DOG.
May 17, 2016 — One of their groomers killed a dog under his care and is being prosecuted.
Read this ABC News story —
Avoid their grooming dept. it was «okay» with cuts for my Poodle/​Bichon for the past 7 months until today when I saw a groomer (not my dog’s) working on a dog’s matted ears and consistently making it cry. The poor thing. I was watching with another customer. It went on and on. So I went inside the grooming office and asked for the manager. Store manager was paged and I spoke to Tim about my concerns. He said they can’t see the groomers all the time. I said get a web cam then. He was professional and took my concerns seriously. Then when I picked up my dog from my groomer (Jonah) he suggested that I use another groomer next time. Yep. He «fired’ me for being an advocate for a dog being mistreated by an incompetent colleague. They have high turnover in groomers for a reason. Always a bad sign. I won’t be going back.