Reve SpaSalon

Found this in my drafts, wrote this as I was sitting in the waiting room 3 years ago:
This is seriously ridiculous. I am sitting here in the waiting room right now and the massage therapist is over 45 minutes late for my appt. I got here early, and should have been almost done with my massage by now. What is wierd is that when i got here, i asked if i could change my 60 min appt to 90 mins. And they said no, she is totally booked right after you. Which was totally fine, it was worth a shot to ask. But now that leaves me sitting here wondering that since they are 45 mins late, does she have an appt in 15 mins??? WTH. They also took away the citrusy spa water and replaced it with a regular filtered water cooler. Not very classy. The only pluses are that they are always running special deals, it’s not far from my house, and they typically have something open if you want to book something last minute. I would not pay full price for this. Once I am done with this package I bought, I won’t be returning. I will go back to my normal massage therapist who runs her own business but is so much more worth it. They should actually pay me for the hour of my life I just wasted.
Conclusion: apparently a massage table broke, I hear the owner/​manager yelling at someone in the back. At this point, my massage time was supposed to have ended, but hadn’t begun. I ask for my money back to get the hell out of there. He gave me my money back, but didn’t compensate me for my wasted time or energy. I will never be back.
Now I see it has closed, not surprised… they have no idea how to run a business.

I have been to this spa 4 times and the first 3 times were great! I had great massages and great facials.
Yesterday I went and was given the worst massage I’ve ever had by KEVIN! He has worked as a masseus for a total of 3 weeks. He grunted and moaned throughout the massage and had no flow and was mostly focused on certain areas like a physical therapist versus a masseus. He didn’t drape correctly and I believe he even spit a few times during the massage. He needs more training before working on actual clients.
I provided information to manager, and he listened but didn’t seem to take it seriously or compensate for the awful experience. I asked for a comped massage and he said no that I had stayed and received the massage.
It was my friends very first massage and she and I both were not relaxed after, in fact we were tense.
I do recommend the spa, but stay away from Kevin!

RECENTLY UNDER NEW MANAGEMENT– NEW NAME LUX SPA!!! Beware!!! Terrible people!
These people are very sneaky. They tried to give the previous workers a way over the price rent for stations to kick them out and bring their own workers. Then they hit the workers with a notice to move out after the workers refused to pay the ridiculous rent!
These people are the reason why hard working Americans are put out of jobs and we are dealt with harsh economic struggles during inflation.
On top of that, they use recycled water from previous footpaths!!! Gross!!!

Awful place, very sneaky, they just changed the name to Lux to fix their bad image. I would not recommend it at all

I went with a Groupon for a facial and massage…
Facial was mediocre. Not sure what she used, but it has left my skin dried out and peeling the day after.
Massage was awful. Really can’t call it a massage, more like an hour-​long back rub. First, she wouldn’t leave the room to allow me to disrobe and get under the sheet. She just stood over me. When the massage started, she applied almost no pressure. Felt more like a back rub than a massage. At one point, she twisted my wrist in a way that I thought she would break it.
When the massage ended and she left the room, I started to put my robe back on. She barged back in (no knock or anything) because she forgot her shoes. Umm… can you wait until I’m dressed and out of the room? It will literally be 2 minutes.
Waste of money and waste of time.

I’ve had good experiences here in the past and was scheduled to go there tomorrow for a massage, but received a call today saying I missed my appointment. I KNOW I scheduled for tomorrow. The woman on the phone, who I couldn’t understand half the time because her accent is too strong, started complaining to me about missing my appointment. I was being polite but ultimately hung up on her after saying I was no longer interested. By the way she seemed super unorganized when I called to make my appointment.
1. Get new front desk staff who speak English well and send confirmation emails for appointments to cover your ass.
2. Don’t berate clients on the phone for missing appointments when it was you who made the mistake.

READ THIS FIRST — if you make the mistake and go here, they will not give you your money back for bad service.
First, let me start by saying that I rarely write reviews, and I try not to write bad ones, because I don’t want to hurt a person’s livelihood — but I must save others from making the mistake of spending money you can’t get back. I’ve been to some pretty run down places that have had phenomenal service, so I try not to judge a book by it’s cover. In this case, the cover fits the service.
The deal: I got a deal on LivingSocial for 100 bucks for a facial/​massage combo, 60 minutes each, with steam room and sauna. 50 bucks each seemed like an okay deal at a full amenities salon, or so I thought.
The service: Everyone seems aggravated by your presence, and I could even hear them yelling about me being early, never mind that you are supposed to go early to get ready. *I* was early, but my massage started late, since they made me lay there for 10 minutes on a hard bed with no neck rest, and stains on the sheets.
The place: Filthy, no other word. Old is one thing — but this was just filthy. Hair on the floor (like not from a hair cut, just hair), dirty finger prints, mold on the sauna floor, grim on the steam walls. There are pictures already submitted, but I have some too. I’m pretty sure you can get an infection from the dirty wax container they had in the room.
The ‘massage’: I’m no stranger to massages and I can tell you, this was not a massage. 30 minutes into the session, I decided to leave, because I am sure this woman has never had a lesson in her life. She swiped oil on my back like she was rubbing suntan lotion on me, and I’ve had better suntan applications. She didn’t concentrate on muscles (there was 0 force), she swiped her hands side to side, not up and down, and I was acutely aware she was there because there was no flow, no procedure, not to mention her dress suit kept rubbing against me while she was standing over me, and she kept the oil bottle between my legs. I kept thinking she was just prepping me to get in there and do some work, but no, that was the service.
I didn’t make it to the facial. I got up and left. Any place that filthy should not be touching your face, and I wish I got the courage to walk out much earlier.
Leaving early itself was a horrible experience. I sat there undressed trying to explain that I was having a bad time and she just kept demanding I pay. When I walked out to cancel my facial, I assume I was talking to the manager, who didn’t even apologize for my distress, but just kept saying the same thing: I need to pay, which unfortunately I already had. LivingSocial doesn’t give refunds for partially used service. Do yourself a favor and save money, stress, and yourself from possibly the worst spa to still have it’s doors open. I am speechless as to how it’s even possible.

The manager called me to say that he filed a police report and that they would be calling me for details on the incident. It’s been a month and no phone call.
The massage therapist goes by Kevin but his real name is Kasra Ghorbani Moghaddam and his License number is 48 277

DO NOT GO HERE! HORRIBLE EXPERIENCE!
I am still feeling gross and pissed off about my experience this afternoon. I am a mom of two kids under 3 and very much in need of pampering. I was excited to redeem my livingsocial voucher for a massage and facial. When I arrived, a man greeted me at the desk. He was polite, but his demeanor was odd. I decided to overlook it and relate it to his culture. I was escorted inside by a young polite girl. The waiting area inside was lit with candles and had lemon water which was very nice. This is the only part that is deserving of one star — the candles and lemon water!!! Sitting in the chair next to me was a woman in a robe. She surprised me when she whispered to me to make sure that I do not get a woman with short black hair because — and I quote — SHE IS THE WORST!!! I was shocked and based on her tone, I took her seriously. I tried to switch therapists but was told no one else was available. I took a breath and crossed my fingers that my experience would be positive.
When the lady with short black hair escorted me to the room, I immediately got a bad feeling about it. She was rude, cold, made no eye contact and just pointed to where to put things. The massage table sheets were not put on properly, there was a fluorescent lamp near the massage table, the headrest was positioned way too low, there was no pillow for my legs. My gut told me it was wrong. But, due to my desperation needing tlc, I still gave her a chance. She abruptly fixed all the issues I pointed out and then started massaging my legs for a minute, than my back with her elbows for another minute, than suddenly she was massaging my hands and pulling a couple of fingers, than back to my legs and than my neck. All this in the first 10 minutes. It was a completely weird and uncomfortable. At about 15 minutes, I just couldn’t take it anymore, so I asked if she is new at massages. She totally snapped and rudely barked that she gives many massages everyday. I told her that I was not comfortable and I do not want a massage from her. She had the nerve to say that she would just give me a facial now then. I said «no, I’m leaving» She literally rolled her eyes, made some pissed off grunts and left the room slamming it shut behind her. I COULD NOT BELIEVE THIS!!!
I gathered my stuff in a flash. I could not get out of there fast enough. It was just horrible, creepy, weird, uncomfortable, just plain wrong. At the check out desk, I was able to speak with the young lady who had walked me in. The lady with short black hair and the guy were nowhere to be foudn. I gave her detailed feedback and she didn’t seem too surprised. She apologize and actually seemed genuinely embarrassed. She was very kind and helped me to refund my voucher.
I have gone to a few new Asian hole-​in-​the wall massage places for foot massages at ridiculously low prices. Some have been odd, but NOTHING HAS BEEN AS HORRIBLE AS THIS! PLEASE DO NOT GO HERE!

I came here for a special deal of $ 135 for a massage plus discoloration facial, a facial that’s about $ 20 more than the regular facial, I believe. My esthetician was Natalia, and masseuse was Kevin.
Natalia is a hard talking Russian who first asked if I speak any Russian (I am Korean). Ha! She’s super cool and I hope to accept a lot of the things she told me because i definitely had opposing ideas… Such as using fingers and squeezing out extractions with tissues instead of an extraction tool. I was under the impression that this breaks your delicate skin tissue, so this kind of freaked me out. Also, at the end of the facial she rubbed a very oily moisturizer all over my face, neck and even into my hair, saying that my skin was treated poorly and too dry. I break out easily so I avoid using oils for cleansing or moisturizer. Let’s see if this makes me break out this week.
The facial was ok. The steam was so hot and close to my face that my eyes watered and I couldn’t breathe, but she moved it later on. She applied three different exfoliaters/​masks. The products didn’t have as much scent as usual. She didn’t really explain the products much. I did feel relaxed, and she was cool to talk to.
The masseuse is not recommended, sorry Kevin! The room was so very cold. He brought a blanket for me. His hands were so cold the whole time, and bony, it was like a skeleton massaging me. Every touch was a cold, knobby, painful jab into my back. When I winced for some especially painful points, he said maybe I work out a lot and my muscles are very sore and tense. He did listen to me and reiterated his pressure. At least he was considerate and responsive, and for those who want more pressure and run warm, he’d work well for you.

With my daughter we made an appointment for a massage and a manicure and pedicure. We had an appointment at 10am and on the website they said they opened at 9am and that if we wanted a sauna we had arrived earlier. We arrived around 9:40 but it was closed and we had to wait 10:00 to open up. The sauna was not even on. The massage was ok but nothing more, it was worth less than the price of the groupon. Manicure and pedicure were not very well done: varnish not well posed.
I would not stay there and I recommend everyone to not go there.

I made a same day appt for a facial, very convenient. And the girl at the front helped me with the group on deal. I didnt read the Unilocal reviews until after I made the appt, but wanted to try this place out for myself. I thought this place was very clean. I didnt go into the bathrooms or sauna so I cant say anythign about that. But the entry, waiting room and facial room were all very clean to me. No one did offer my water, but my esthetician did bring me some after my facial. I was very warm in the bed and music was playing loud enough so that I could hear. Also the place smelt very good, like a spa. It was a relaxed and calm experience, just what i needed!
I has Mischa for my facial. She did a very good job and knew what i needed for my face. Also she was very informative by letting me know what she was going to do. My only dissapointment was that I was expecting more extractions. I told this to her, but she said the blackheads were not ready. I guess she knows best? But im sure if she pressed a little harder or spent more time on this that there would of been more extractions and I would of been a little more black head clear.
Didnt have a bad experience at all, but it wasnt AMAZING. thats why im not giving 4 stars instead of 5.

0 stars — will never go here again. The massage was hands-​down the worst experience I’ve had at a spa. The masseuse was unfriendly and was coughing, sniffing, and loudly sucking on cough drops the entire time. Everyone gets sick — I get that. But she was so rough and cold! She started by poking me with her fingers for about 20 minutes, at which point I told her she could press harder, and she told me she was just «warming me up.» She then proceeded to dig her elbows into my neck and upper back. Then, back to the poking. I just wanted it to be over.
With my LivingSocial deal, I also had a facial, which I almost left for, but thought I’d give it a chance. Within the first few minutes, the aesthetician asked me judgmental questions about my eyebrows and my age, and pushed 3 extra-​cost services. I should have gotten up and left at that point. The rest was not terrible, but at the end, I was reminded that I was the last client (hint, hint: hurry up).
How could this salon still be in business? I certainly will warn friends and colleagues to steer clear of here.

I dont know about all these bad reviews, but I truly had an AMAZING experience here! The manager and all other staff was very friendly and seemed to care! I had both facial and massage done here and felt like a new person after that the staff definitely were professional and they knew what they are doing to you face and body. After I was done the manager made sure whether I had a good experience or not. prices are reasonable and they had great selection of my favorite products so if you arrive early and need to wait for few minutes make sure you look around! I give this place five star because I feel everything was exactly what I expected and planned for!
Thank you Reve! I’ll definitely come back again!

Ummm… How do I say this nicely? I can’t so, here it goes…
I went in last Saturday with my BF for a massage. The girl who massaged me triggered something that messed up my lower back. Now, I have to go to an acupuncturist to undo whatever she did! And the music they had on was AWFUL! You would think they would’ve played soft relaxing spa music with waterfall/​piano. NOPE, it was a full orchestra with the band! Yes, think Phantom of the Opera when the Phantom was taking Christine away.
On the other hand, my BF enjoyed his massage. So, the one star is for him.
Honestly, our 8 year old gives a better massage — and she never attended a massage class for it! ;)

A day spa should be warm (both in room temperature and in ambiance). I sense the guy running this place doesn’t realize that. He was not welcoming or gracious. How hard is it to say something like «Hello, welcome to Reve» when a customer walks in?
The waiting area (and, I discovered a little later, the massage room) was chilly, like they’d forgotten to turn on the heat that day. I arrived early so I could use the steam room and sauna before my massage, but the sauna was cold. When I asked the proprietor about it, he curtly told me I needed to turn it on. I replied that I had done so, but the five minutes it took to undress were not sufficient even to take the chill off.
By the end of my mediocre massage, the sauna was nice and hot. However, it turned out the soap dispenser was empty in the first shower I went into, so I went into the second of the two stalls, where the big shower head didn’t work (the handheld shower did work).
A last complaint: maybe I’m bring petty, but I was hoping that since this is an Aveda spa, there would be a few skin or hair care products set out for guests to use. Nada. How about a little body lotion and maybe some hair spray? Those little generous touches add a lot to a spa experience.
Groupon shouldn’t do business with this place. I don’t need tons of pampering, but I would rather pay more at a day spa that tries to give people a nurturing, relaxing experience.

REVE WAS A TRUE DISAPPOINTMENT
If you plan on getting «regular price» customer service, you better not buy a Groupon deal. I had a Groupon voucher good for $ 205 (a 1-​hr facial & a 1-​hr body massage). I was not interested in a facial & asked if I could exchange the 2-​hr services for a 1 ½ hour-​full-​body massage. The man on the phone seemed very happy to accommodate my request.
I arrived 3 minutes past my appt time. A masseuse was at the front counter and told me to «go back & change since ‘he’ isn’t here right now.» And then, «Come back up here when you are finished changing.» Another customer in the dressing room told me how things worked. When I arrived back at the front counter «he» was back, along with Angelica, my masseuse. They both told me I was late & wondered where I was. Uh, don’t you recognize your robe & flip flops?
Angelica made it very clear that she had another client right after me. It was the most disconnected, rushed massage I have ever had. I guess my hands & feet are not a part of my body because she touched my feet (which are pretty nice feet, I might add) for, oh, 2 minutes each (maybe). And she never touched my hands. It was rushed and unfeeling.
When I walked to the front desk to leave a tip for Angelica (it wasn’t as big as it could have been!), the man at the desk, WHILE LOOKING AT HIS COMPUTER SCREEN AND TYPING, asked how my massage was. I explained how I felt in a calm, constructive way. He could have cared less. I’m guessing it’s a cultural thing (women are not respected in certain parts of the world)… LESSON LEARNED.

NEVER GO HERE. If I could give negative stars, I would. The man that owns this place is a total asshole. If you want to be treated like crap, be called «cheap» for politely disputing a coupon deal, or be told to get «off his property» for calling him out for trying to pull the wool over your eyes because of a deal that was mistakenly written by him on his website… then this is the place to go. You’ll end your horribly anti-​zen experience with your middle finger up in the air, calling your bank to dispute the money that they should have never charged you for, and parting with «Fuck you, asshole, your spa SUCKS!»
I know. I’m quite charming, really…
I had a facial and a massage for the LAST TIME THERE EVER there last night. I woke up bruised around my arms and with white heads on my face. You know how you’re supposed to think «I hope this lasts forever» when you get a massage? All I kept thinking was «When is this gonna be over?» While the facial, I passed out a little bit when I had a mask on and the lady was giving me a head massage. She used her fingers to extract — which I think is kinda gross. And she left me in the room alone for a good 15 minutes during my facial thinking I was still asleep when I woke up to the sound of her exiting the room. Uhm. I’m pretty sure I paid for an hour. Not 45 minutes. But none of this really bothered me, really. Until, I encountered the manager and his sheisty business ethics. That douchebag has no business standing in a spa, let alone owning one. What a joke.
Forget this place. You’re better off paying to relax at the runway ramp of an airport than going to this money-​stealing, poor-​excuse-​of-​a-​shit spa «property.»

If I had a list of all the spas in the world, Spa Grande would be on the top and Reve Spa would be on the absolute bottom, under a few dog grooming places… and Pet Smart.
God help you find all the terrible Unilocal reviews before you decide to buy a Groupon/​Living Social/​Whatever daily deal they’re running right now. God help you even more if you pay full price here. You just got robbed.
First, the owner/​manager is bat-​ish crazy. No kidding. If you are ever unlucky enough to pay this place a visit, know that you are in the presence of a man whose bitter attitude is only overshadowed by his awful, awful customer service (read Brian D’s review).
Secondly, I am convinced they will hire any rando off the streets to work here for as little as possible. The massage I received felt like it was done by a turtle on roller skates. Yeah, take a moment to let that sink in.
Finally, this place is gross. Floors are filthy. I guess when you’re running deals to stay afloat all the time, you don’t have enough money to have someone clean up.
Why Aveda has allowed this place to tarnish their reputation is far beyond me.

My BFF hit this spa after having a nice Saturday brunch in the Burlingame area. Since the prices are a bit more expensive than other places, we expected this to better than great.
Bad beginnings:
0) no parking. Street parking or lot parking requires coins
1) Waiting room is too small. There is a total of 4 plush chairs to sit on. On a busy Saturday afternoon, there were 6 people waiting to be called in for their massages. Me and my BFF squished our tushes into 1 chair.
2) Women’s locker room was facing the waiting room. So, when the door swings open, you can see everything! And I mean everything!!!
3) They provide convienient robes… however, they were itchy and crunchy as heck! Have you heard of Downy?!
Bad quality:
1) 1 hour facial — I swear, halfway through, I thought my face was going to fall off. I couldn’t wait for my session to end! The products they used made my face feel like it was melting off. It burned.
2) 1 hour massage — Okay, so, I’m already itty bitty at 5 ft tall but my massasuse made me feel giaganguous! While I was laying on my tummy, she had to pause at least 3 times before she could rub me down from shoulder to lower back. It just didn’t have the proper flow that I’m accustomed to. There were some parts where the massage didn’t feel complete. Like she stopped too soon and moved on to a different body part. I swear her fist felt like a 5 year old punching me on my back. It felt like nothing.
Bad endings:
1) Steam room — OUCH! It was so powerful that I felt like I burned my skin from the steam. NO GOOD.
2) No lotions to use after shower
Now…The good stuff:
1) nice shower stalls
2) blow dryer and brushes available for use
3) iced water with lemon slices made for refreshing aqua
4) the staff was genuinely nice (though they lacked skills)
5) you can purchase the products that almost took off my skin in their storefront
6) there’s a sauna room. But I feared I may explode if I entered, especially after I tried their steam room.
This is a fairly new spa, perhaps the service will improve with time and learnings. For now, it’s 2 stars for me.