Step Ahead Carpet & Flooring

Beware, STEP AWAY — business is not customer friendly … Very limited inventory … Owner doesn’t let you take hoe sampes … They delayed ordering by a month which delayed intallation and then caused damage to house at instalation and refused to fix problem. Spare yourslf the frustration and find another usiness

They were okay. Their prices were competitive, when compared to a Lowes or Depot. So we thought why not go with the small, local business directly since Lowes/​Depot was the in between man.
They had good selection and was helpful in picking the carpet. Where we wished we had more help was the carpet padding. Apparently 8lb padding at Lowes was different than 8lb padding with this place. So what we got was a lot thinner than we were hoping to get. I wish we had known that padding was different and wish they were more consultative. The installation was was fast, on time and to budget.

We had some hardwood floors refinished and some new ones put in. Initial contact with Steps Ahead was positive, but after the contract was signed our work was farmed off to a sub contractor who was off on other jobs while his clueless crew stumbled through the work or didn’t show at all. Left the house filthy, carelessly left tools behind — a mess and hassle every day. Steps Ahead office had no idea what the sub was doing and Andrew was not involved until the bill was due. Invoicing not done correctly and customer must keep track of supplies and work or get over billed. Website says they do «custom» work but it was an expensive amateur hour. Do not recommend.

I have done business with andrew for over 10 years now and he remains the same. Honest and strait forward… when I had an emergency with my building and needed someone to come and do a quick fix, he was able to drop everything and get the job done.
thumbs up

My wife and I walked into the new showroom for Step Ahead and were taken not only by the array of flooring available, but also by Barb. She was truly a show (wo)man. She hooked us in and sold us on a fabulous pad and decent carpet at a great price. The carpet installation was timely and it looks great.
We shopped around for wood flooring for our living room and hallway and almost went with Lowes. Step Ahead was a little above Lowes, but I felt that the quality and trust factor would be better served by Andrew and his team. We were not disappointed! We went with the engirneered wood, but it still looks amazing.
Andrew is knowlegable and genuine. Barb is a savvy business woman. Kathy is a sweetheart and Mauricio worked hard for the installation-​the baseboards look awesome. Thanks for everything!

This was my second experience w/​Step Ahead Carpet. They installed hard wood floors for the living & dining rooms of my house in 2003. I remembered it as being a great experience.
When I was ready to do the upstairs, I did a little looking around, just to see what was out there. Long story short, I went back to Step Ahead & I am very glad I did.
Linda in the showroom worked hard to find the right flooring at the best price for me.
Andy the owner showed up to measure exactly when he said he would.
Maurice, the very talented instaler & his partner also started when they said they would, were on time daily, & completed the job when they said they would. They even put felt tips under every piece of furniture I have.
I hate to say it, but this kind of service is rare today.

Last year had Step Ahead Carpet come in my home and pull out some old glued down carpet. They did an exceptional job of removing and resurfacing the floor to prepare it for a laminated floor covering… Was very pleased with the personal assistance that Kathy and Andrew showed me that next month I’m having new carpets put through out my home…

They promised carpet well before our move-​in date. I called five days before our date (the day they said they’d probably get it), then again two days before, then the day before (they kept saying that the person who knew wasn’t in, and I should check back in a few days). They day before, they said that they hadn’t taken delivery and the eta was three days after our date. That would have screwed us over in a major way.
I explained to the rep that this situation was unacceptable, so she managed to get special favors from her delivery man and the edge trimmer to get us the carpet on time (with 8 minutes to spare before the furniture movers HAD to get started. I mean, THEY were on time).
In the end, they got us our carpet on time, but it was too much drama.
They had limited colors and selection in my price range. I did get something made out of corn, which seems cool. It works as well as could be expected, but the cats have already damaged it and it’s only been a week. I think that the saleslady just overpromised on what the rug could do (stand up to cat claws) and their delivery date. They did try hard to get it to us on time and it is nice looking, though.