Target Optical

Great experience (s) at this particular Target location with the Optical group. Consistently friendly and professional staff! Edith, Michael and Cathy (to name the folks with whom I have dealt as opticians and manager) all go above and beyond to be sure that I am happy with my glasses.
Dr. Liu (the optometrist) is also very good.. .I am getting accustomed to my doctors being younger than I am, however, I still expect a high level of medical expertise. Dr. Liu provides it and more. She is very pleasant and takes the extra moment or two to explain various medical points.
When I had vision insurance, I went to more expensive, private optical offices. Target Optical at Bridgepointe always meets and frequently exceeds the service from the private offices. For example, Target Optical adjusted the height of my bi-​focal line which made a huge difference in my comfort!

This review can pretty much be applied to any Target Optical in the U.S.
You may think you’re saving money by going to Target for your prescription glasses, but in the end it’s not worth it. Inept, unprofessional employees, lots of add-​on fees, poor service and warranty options, and a very unpleasing shopping and fitting environment make this option not even an option. Save yourself a lot of hassle and headaches and just go to a real optical shop instead. It’s also very hard to get them to work with certain insurance providers (since they aren’t a true doctor office) but you get «discounted» pricing whatever that means. It’s even harder if you’re a spouse trying to use your spouse’s insurance, like they are trained to assume you are «scamming» them or something.
Plus, they don’t take payments over the phone, don’t know how to properly fit frames to your head, and you get the added bonus of hearing all the other employees complaining about their jobs while you’re there. They sold my wife children’s sized frames that didn’t even fit right once they bent the stems, and they have never sat right because the frames twisted. Three replacements later and still no better. Rest assured we’ll be going elsewhere for lens needs from now on.

I got my prescription with my own doctor, and my lenses here.
Everyone here was very knowledgeable, pleasant, and helpful. I would definitely recommend this place to people who need prescription lenses.

The single star in my rating is entirely for the optometrist, Dr. Luu. She listened to my concerns and seemed to understand my needs. When I had trouble deciding whether one lens was better than another, she became a little impatient. She also did not note my pupilary distance on the Rx, something needed to correctly order glasses online. Still, overall, I was happy with my eye exam, and believe Dr. Luu knows and cares about vision.
Unfortunately, the eyeglass buying experience was a lesson in pushy, sneaky customer squeezing. My sales person could hardly take no for an answer. I repeatedly said I was trying to keep it simple, but she pounced on my concern for my vision, and kept pushing the stupid extras. Saying «no» became tiresome, and salespeople know this. She wore me down. She also tried to slip things in, turning more than one feature into a «package», thereby adding extra charges for things I didn’t want.
When health services are distorted by commissions or other sales-​based programs, there is little incentive to help you make the right choices for YOU.
On top of it all, my progressive lenses give me a headache by the end of the day, and I haven’t been back for correction because of my dread of the sales structure at the so-​called optical center. The person who «helped» me should go into real estate, so she can squeeze thousands out of people, and really be happy.

Was worried as Dr. Nancy Lu (sp) seemed on the younger side, but she was very knowledgeable and imparted a lot of helpful information. Was able to make a weekend appointment right away. Minus one star because the Target Optical salesguy that they send you to afterwards was WAY too pushy and the optometrist’s assistant kept reminding me of Jonah Hill from his Superbad days in a weird way. Also, Target dropped the ball on ordering the trial contacts the doctor had ordered for me. Had to wait longer than expected to receive them. Otherwise, it’s convenient and inexpensive for an eye exam. Selection for frames themselves are limited, but if you just need to refresh your eyeglass/​contact prescription to go order them again online like I do, it’s a good, fast choice.

After being completely underwhelmed by LensCrafters in Newark, I took my eyeglass prescription with me to this Target Optical store to see if I would have better luck. They were outstanding! Edith, the salesperson I dealt with was very polite and patient, and really listened to me to understand what was important to me. After picking out a couple pairs of frames to have her quote them out, she was very thorough in explaining the price breakdown accounting for frames, lenses, and what my insurance would pay for. She also explained my options regarding progressive lenses. The pricing was very reasonable, and I got my glasses faster than I expected. Best of all, I love my new glasses. I will use these guys into the foreseeable future. They actually understand what customer service means, which is not a given in these times.

Dr. Yap is young, inexperienced, and seemed very unsure of herself. As a patient I felt lost and uncomfortable as she disregarding my protests about the lens being blurry. At the end of the session, I was so appalled at the prescription she came up with. I could not see at all out of one eye! Never again and would never recommend this place to anyone unless you’re just buying contacts or glasses

Not only are prices much more reasonable that other places, the staff is incredibly helpful and knowledgeable. I’ve seen both Dr. Yap and Dr. Luu, and had excellent experiences. The exam was quick and easy and the doctors are always detailed, thorough and willing to listen to anything I have to say. They also have some pretty nice frames — Armani, RayBan, Spy, DKNY, etc.

I dropped by the optical department because I needed a new case for my sunglasses. The man working was so nice and so helpful I decided to schedule an appointment to see Dr. Yap the following week to get a new prescription. I had a really good experience with the doctor and the woman working helped me pick out a pair of glasses and sunglasses and order contacts.
A few weeks later when my frames arrived I went in to get them adjusted. After several attempts at getting them adjusted they were sort of as good as they were going to get so I went home. The glasses kept falling off my face and one side was higher than the other. I went back the next day and a new person attempted to adjust the glasses. I have no idea how, but he made them even worse than before. Exasperated, I went back a third time and a third person tried playing with them and she couldn’t get them to fit either. It was like every person who touched them made them progressively worse! Finally, I just asked for a refund.
I liked the doctor, I liked the frame selection, the prices were very reasonable, but if your people can’t make adjustments to the frames, the rest of it really doesn’t matter.

Simply the best optometry experience I’ve ever had. Dr Yap was thorough, professional, knowledgeable, and answered all my questions. Friendly, not rushed.
Walked right in and got an immediate examination. No appointment needed.
Jamie was exceptionally helpful in helping me choose new frames, explaining my lens options, providing me with all the discounts I was entitled to, and just making it a low-​key and pleasant experience. Excellent prices.
Wish I had known about them years ago.

I was looking for an affordable optometrist since I didn’t have vision insurance. I know my eyes pretty well and don’t have any major issues, so I felt comfortable going to the Target Optical.
I believe I saw Dr. Yap. She was very nice! The exam went has my previous exams did. I didn’t feel she was taking any short cuts or anything like that. She seemed very knowledgeable and I felt comfortable with her. We talked about any changes I’ve noticed about my eyesight and she fitted me with contact lenses as well. I already knew the brand of contacts I liked and so she had me try on my new prescription, checked them out, and wrote me a new Rx for contacts. No need to come back for a follow-​up!
The staff at Target Optical were very friendly! Right when I walked in, they were attentive and helped me right away. So polite and nice. I ordered contacts and they gave me my options on how I can save (whether getting a year supply or giving me any rebates they had).
I wasn’t a huge fan of the frame selection. Other than that, this place was great!

Had the best eye exam here. I usually go to high priced optometrists for eye exam/​glasses prescriptions but I felt unsure of the last exam I’d had. My glasses just didn’t seem right. The exam i $ 59 but either AARP or AAA discount brought it down to $ 46. The doctor was very patient in answering my questions and i learned more at that exam than I had at most of the others I’ve had throughout my life. She did a very thorough exam. I think the doctor’s name was Dr. Sui but I could be wrong. She din’t have any cards (I asked0 because she’s an employee there, not the owner of the optometry practice. That seems wrong since I would want to see her specifically next time I need an exam. After the exam, I asked the opticians if they would check the positioning of my glasses (I have progressives and they have to be in exactly the right place.) They did that at no charge. Would have no hesitation in going back for an exam. Note: I didn’t purchase glasses there so have no idea what that part of the program is like.

These folks are awesome! Great deals on eyewear! Exceptionally great staff!
My wife bought a pair of glasses and they weren’t fitting quite right but since we live across the bay, we decided to take it to another optical shop locally to have them adjust. They gladly did it but after my wife put them on, she noticed the lenses and the frame were damaged by the excessive heat this shop had used to bend the frame. We couldn’t take it back to them to fix since they were dong us a favor.
We decided to go back to Target to see if they could do something. Lo and behold, the young lady who helped us told us the glasses were covered in they satisfaction guaranteed warranty so no problem getting them replaced.
Problem: the frames were a clearance model and they did not have another pair in stock.
Solution: she asked us to pick out an alternative as a backup but on Monday (we were there on Sat) she would call all the other Target Opticals in the country to see if any of the other shops had the same model!
Happy ending: We get confirmation by Tuesday she was able to find the frame and by the next week, we had an identical brand new replacement in hand!
What an absolutely exceptional experience! That’s what customer service is about!

My hubby, who has no eye care coverage on his insurance plan through his work, finally caved in to going in to have his eyes examined (it was either that, or the arm extension surgery, since his eyes were starting to go and his complaints of «the light is too dim» or «the text is too small» were no longer valid, because I could read things just fine.)
He works near this target, so he went in and had an eye exam. He was happy with the service, but being inexperienced with eyeglasses, he chose a pair I thought didn’t work well for him as readers.
I needed a new eye-​care specialist, as I’ve been trying to replace my guy who retired a few years ago – I’ve been to three different places, and I’m STILL wearing the last pair my regular guy made for me, because I can never seem to see out of the new glasses, or – as the new people have said, my eyes never «adjusted» to the new lenses, meaning – I got a lot of head aches and never was able to see well out of my newer glasses.
We both went in one weekend, and Jaime was FANTASTIC. They have a great policy of 100% satisfaction and a 90 day break-​in period.
I started looking at frames, while waiting for my hubby to get some issues addressed with his new glasses.
I think the guy helping my hubby was named Mike – a very knowledgeable guy with a beard, who was also A+!
The optician who checked my eyes and my prescription managed to key in to my problem within one minute. She said my eyesight hadn’t changed much from my old pair, but that what I seem to be doing is using my one eye for up close stuff, and the other for far away things, and when I went to two other places, they never caught on and were making my glasses for far away vision and i could never see anything with both eyes at the same time!!! They made some modifications to my script, and made me a new pair of super cool, über-​nerd, glasses that I positively LOVE and they WORK!!!
My hubby also got a second pair to use at work, for usage with the computer monitor and reading.
This place really understands MORE than just the science of vision correction – they understand there are usage issues and individuals use glasses and have other things going on than the mere physics of what’s going on INSIDE the eyeball.
I can’t give them any higher praise than to say I will be going to them for as long as they keep up this excellent optical department!!!
I never shop at target, but as a result of this optical department, I have found myself buying things around the store, as well, so they are directly responsible for bringing me to the store, overall, as a customer.
Kudos to Mike and Jaimie :)

Target OPTICAL. It exists.
Luxottica Group proudly delivers Target Optical– a full service optometry offering exams, frames, and contacts.
This Target Optical– in the Target store in the Bridgepointe Shopping Center– has a fantastic staff. If you go during weekdays, the staff at TO can call and verify your insurance details immediately. I was offered nothing less than quality service from Jamie and another guy working that day: speedy order processing and full assistance in filling out proper paperwork for insurance reimbursement (even provided a mailing envelope!). Very enjoyable experience working with the retail staff at Target Optical.
*I cannot speak to the quality of the eye exams offered by their resident doc, as I did not get my exam with Dr. Yap*
If you are interested in frames or in ordering contact lenses, Target Optical offers very competitive pricing to 1−800-CONTACTS (which is owned by WalMart, boo). The staff at this location is awesome– definitely worth checking out for price comparison!
*Note: if you have VSP insurance, Target will give you a 10% discount on your total order, in addition to any instant rebates from manufacturers.

Awful service. We ordered glasses, and 2 weeks later we get a phone call saying that the glasses broke while they were trying to assemble them. After waiting a total of 21 days, we call the store, and they tell us that the glasses aren’t ready. They told us to go to Daly City to get the frame. The lady that worked there was so lazy, and ended up advertising for Lenscrafters. Lenscrafters finished them in an hour. Overall, the target optical department is awful when it comes to customer service, not to mention slow.

Ran out of contacts a few weeks ago. Having just moved to the area, with new insurance, I kept postponing and postponing trying to figure out how to get a prescription to get new contacts.
This morning I had the bright idea to just call up Target Optical, because even if it isn’t covered by my insurance, it’s cheap for the exam, I’ve had good, experienced optometrists in the past, and they always have sweet deals on contacts.
Called at 11am, they fit me in at 11:30am, then when I ran into traffic on the 101, they courteously moved my appointment to 12:30.
Dr. Yap is very professional, skilled and courteous. I went to Pearle Vision once and had a newbie optometrist that actually gave me the wrong prescription (by a long shot). It does make a difference.
The office staff are friendly and helpful. And man did I get a sweet deal on my contacts. They also took the time to call my insurance and found out that I did have coverage!
And since Halloween is coming, I asked about colored contacts, and they let me try on a bunch of samples so I could order some crazy looking contacts. It was good times!
Highly recommended.