Bud & Ray’s Appliances

They were great, but they’ve been closed for quite a while. This business is missed, but that won’t bring ‘em back…

I’ve had two experiences with Bud & Ray’s Appliance. This company has a contract to service the new stove thats in my apartment. The first time, Derek came out and everything seemed to go OK. He diagnosed that there was an electrical issue. My second interaction with this company wasn’t so smooth. I don’t deal with the owner of my apartment. I deal with the management company. I was directed to call Bud & Ray’s to make an appointment with Derek again. I played phone tag two or three times, then we seemed to have a set day and time. that was not the case. Derek showed up to my apartment two hours earlier then scheduled, then called my management company and told them that I never showed up. the company calls me and gives me a very hard time. I call Derek back and leave messages so that we can straighten the problem out. No call back, instead, he turns around calls the management company and tells them that I am harassing him. Now there is bad blood between me and the management company. I would never ever use this company for anything and I suggest others don’t either. the people are dishonest.

I can’t even get anyone to return my call and set up an appointment.

When my dryer stopped putting out heat, Derrick came over the next day, only 20 minutes into the three hour window he had given me and had the problem solved really fast. The charge of $ 95 for the service call and $ 65 for the part and labor were very reasonable, I thought.
The next week the dryer developed another problem. The drum stopped turning. Derrick came over well within the two hour window the very next day and replaced the belt and charged me $ 35, no charge for the second service call.
In addition to all that, Derrick was very patient while I attempted to herd my three unruly dogs out of his way.
Believe me, these are the only people I will be calling in the future for any appliance issue that comes up.

When our Kenmore dishwasher stopped filling with water, wifey tried to take it apart to figure out what was wrong. She put it back together and still no love so I called my trusted friends over at Galvin Appliance
to help us fix it. Unfortunately they don’t do Kenmore dishwashers, but they were able to give me the number for Bud & Ray’s.
I called and asked a few questions. They were available to come out the very same day, between 2 and 4pm. It would be $ 95 to come out, plus the cost and tax for whatever parts were needed.
$ 95 — Covered the home visit, Larry showed up at 2:10 and got to work
$ 0 — how much I paid while Larry spent an hour trying to re-​assemble the dishwasher that wifey had put back together wrong
$ 0 — to load my dishwasher onto the truck and take it into the shop so he could find a service manual to figure out how to put our dishwasher back together again.
$ 0 — to bring the cleaned and re-​assembled dishwasher back home again and explain why it wasn’t filling before (the floater was clogged with soap).
$ 0 — to teach me that Bay Area water is really good and we only need to use about ¼ as much detergent as we had been.
Larry jokingly asked if my wife liked tinkering with things. I told him the last three times the dishwasher stopped working she was able to find the little piece of broken glass or the clogged nozzle that wasn’t working.
Three out of four isn’t bad, and I’m totally comfortable with the idea that wifey is better at mechanical stuff than I am. Just means I don’t have to get all dirty. Shhhh, don’t tell her I said that.