Jack in the Box

Once again. Order wrong. But first time complaining. Double burger means double meat, not double tomatoes. I come here often. And 4 out of 10 times my order is wrong. Cmon Jack! On a side note. Friendly and courteous always. Hopefully someone like management finally takes notice.

The service here varies… Sometimes it is good sometimes it is not. It depends who serves you. My last visit here was not so good. I asked for one pump of peach syrup on my iced tea, and i think they put extra it was extremely sweet. I also asked for extra veggies on my Jack Spicy Chicken and they did easy lettuce and easy tomato. So basically they got my order wrong. I do not mind getting an order wrong, but I do mind when managers are rude when you ask them if they can please fix the mistake. My husband went inside to have it fixed and he said the manager was rude. For management please be a little nicer… I understand life gets in the way sometimes, but believe it or not you can either make someones experience great or a little uncomfortable. Please be kind.

Ghetto with a capital GHETTO ! Bad customer service and shady people hanging outside. Shut this place down !

It could be so much better The staff here really tries. I feel bad for them. But their corporate office needs to do something and get a security guard for this property. The drug addicts and homeless people begging for money. At the drive thru it’s on acceptable too bad the new chicken Ranch homestyle sandwich is delicious

If you are interested in crack bums hanging out every day in and out of the place, and you like your servers to look like gang members, you are in the right place. Enjoy.

Worst experience ever.
So I Ask for my chicken sandwich to be fried fresh and I mention that I don’t mind waiting a bit.
Server asks what size?
I repeat, I want the Chicken, Freshly fried
He repeats…
What SIZE?
And I’m like wtf. The CHICKEN.
He asks, CURLY OR STRAIGHT?
So I’m like, no dude, no fries. I just want the chicken fried fresh.
Then he says OK. YES. BUT WHAT SIZE?
And I’m like I JUST WANT MY CHICKEN SANDWICH TO BE FRIED FRESH PLEASE…
And he relies YEH I KNOW THE CHICKEN WILL BE FRESH BUT WHAT SIZE?
And I’m like WTFF!!! I NEVER ASKED FOR FRIES! I DONT WANT FRIES!
Then he says oOoOooK in the most annoyed tone. And I go up to the front and pay for my meal via drive through. I receive a cold. A F¥%£ING COLD FRIED PIECE OF CHICKEN IN MY SANDWICH.
I calmly ask him, excuse me sir. But I don’t think this chicken is fresh. He replies, no sir, you’re wrong it’s very fresh. We just cooked it.
Then I sh¡t myself. And I’m like dude, I’m a chef. I know when something is cold.
I stick my finger straight into the sandwich next to the chicken, and I don’t flinch a single bit because IT WASNT FRESH AND HOT AND DELICIOUS LIKE HOW I ASKED FOR. BUT RATHER IT WAS A SOGGY COLD PEICE OF FRIED CHIX
I say, LOOK. ITS NOT HOT. NOT ONE BIT.
I rip off some chicken from the sandwich.
ITS NOT FRESH. I COOK and I’ve been cooking all night and you’re telling me that I can’t tell whether this PEICE of sh! t is hot or cold or whether it was fried fresh or whether it’s old!!! I’ll tell you that this is f!$@ing c—
He stutters and hesitantly says «chef chef Ok We make another ok? Ok? OK!!?» and then I’m so filled with rage as I sit in silence… I flick this strand of cold fried chicken onto the ground like a booger and I ask him as he takes my shameful chicken sandwich away to replace it with a new one
Why do you need to lie to me?
Then he replies.
By the time you ordered we made it fresh and it must’ve gotton cold
Hello, SIR. (In my thoughts) THE WHOLE POINT OF ME ORDERING IT FRESH ISNT SO YOU CAN FRY A FROZEN CHICKEN THEN LET IT SIT FOR 3 – 5 MINUTES AS IT CHILLS AND BECOMES AN INEDIBLE DISGRACE TO ALL THE CHICKENS WHO DIED FOR THIS… ITS SO THAT WHEN I EAT YOUR CRAP FRIED CHICKEN IM ACTUALLY BLINDED AND MANIPULATED TO BELIEVE FOR A FEW SECONDS THAT THE SH¡T YOU SERVE IS HALF DECENT ONLY BECAUSE OF THE TEMPERATURE SENSATION IN MY MOUTH.
This server then quickly turns around in frustration as the drive thru line behind me builds up and I hear him murmur .
«Ugh Chino»
CHINO?
REALLY? You want to call me a Chino?
How about you do your job right and listen to the customers concerns instead of trying to just push through the orders without giving a sh¡t.
Oh wait, I forgot. Jack doesn’t give jack squat about the food. He doesn’t care about his employees either, nor his customers. Jack just wants more money, and is willing to compromise quality, integrity, customer loyalty, and everything else between a decent dining experience and a burger that won’t make you question life with pure regrets.
F*%£ You JITB.

Love jacks, but there is a white girl (I think she’s a manager or acts like one) she’s so rude & made me feel so stupid! I’ve witnessed her with male customers & she’s so nice & friendly with them… women on the other hand… exact opposite! The manager is awesome, things always run smoothly with her & she’s friendly no matter what your gender or race! Heads up jacks… when the manager is not on shift maybe u should watch your staff closely! I only gave 2 stars cuz of the employee that always makes me feel less than a human… I have money & I thought money is good anywhere, I guess its only if I’m a man when this particular broad is working! Hopefully u catch her & finally let her go, next time I’ll get her name!

We stopped at Jack-​in-​the-​Box on our way home today.
My husband, (adult) son, and myself were in playful moods, and weren’t even sure what we planned to order.
The employee at the window was patient and polite as she took our order via the intercom — even when we made changes and/​or additions to what we wanted.
After pulling the car forward, a friendly face was seen – (I believe her name tag read: Danielle); and she cheerfully served us our food in to-​go bags.
Behaving in a silly manner, I may have made Danielle feel uncomfortable — especially when I brought out my camera. ;-)
Our order was filled perfectly, and the various foods we ordered (burgers & fries & onion rings, to egg rolls & teriyaki chicken) were all fresh, hot, and delicious.
Thank you, Jack-​in-​the-​Box employees, for a job well done… and keep smiling, Danielle, it’s nice to see someone who ENJOYS doing a GOOD job!

I used to stop here nearly every morning for breakfast. The large woman that works the drive through has no concept of customer service or even common decency. I was able to over look the fact that she always calls me «honey» or «sweetie». I find that to be too familiar and frankly a little uncomfortable. A few months ago while sitting at the window she decided to get the tamale mans attention while he was about a half block away. She proceeds to scream at the top of her lungs «TAMALE! TAMALE! and other things in spanish. As he turns to come back apparently her coworker decided she didn’t want any so she proceeds again to scream to the tamale man. Keep in mind this is when she is approximately a foot from my face. I told her her it was a little rude to scream like that directly in a customers face. She just gave a blank stare. I told myself that was the last time I would go there and I haven’t been back in over six months. This morning on the way to work i went against my better judgement and stopped by for breakfast. As I pull to the window what greets me but this same massive woman in the midst of a massive yawn complete with sound effects. I guess a coworker told her that it is rude to do that in front of customers to which she replied at the top of her lungs I KNOW! I CAN’T HELP IT! I’M TIRED! Again, she’s screaming to a coworker while a foot from my face. So as she hands me the bag again she screams LUPE! HURRY UP I GOTTA GO TO THE BATHROOM! It took everything I had not to chuck the bag and drink right through the window. I said if you want 15 dollars an hour to do this job you’d better step up your game! Again I was met with a clueless blank stare. I swear to buddha i will never spend another dime at jack in The Crack. Customer service appears to be a lost art and more so at JIB. There are too many options to have to put up with this lack of courtesy.

Absolutely the worst jack in the box I’ve ever been to. The women who work the cashier are rude and could care less to be there and this isn’t from a visit one time every time I’ve gone same attitude real simple fire these (horrible) workers and hire people who really want a job and need it !! Customer service gets a 1 in my book and if you live in San Pedro you already know … Do your self a favor and get new workers or just shut the place down best bet !

ATTENTION PEOPLE!!!
if you are an impatient person go inside and order your food if you come here like from 10:00pm and up mostly.
I think they can do way better in the customer service area i understand that sometimes they just want to get their customers out very quickly because it does gets frustrating but smiling at times or being polite would not hurt anyone.
I guess it depends what time it is or who is there.
One thing that i do appreciate from this place is that from every single time that i have been here they have never (knock on wood) made a mistake with my order thank goodness.

I will post a video soon of Chen how she refused to apologize and show her service skills
Horrible service Chen is a piece of work do not go here bad service they messed up my order and was acting like she was doing me a favor like charity I’m so pist this place is unprofessional foodmaker should not own this location and she refused to apologize and not only get angry but made me angry
I’m going to call and make sure they see the video my girlfriend took of her she’s gonna lose her job! And YouTube will love the video I’m going to put up

It’s jack in the crack y’all. You can’t have too many expectations. 2 tacos for $ 1.00, yay! Something about that meat (?), American cheese, sauce, and lettuce all melted together… What can I say ghetto palate, lol.
The bum and sketchy character situation in and around Jack, no Bueno. Just do the drive thru which will have a line to the street, specifically at night. Not that I should have to mention this but Joe Pesci said it best in Lethal Weapon, any drive thru, check the bag before you roll because they will F you in the drive through.
The thing I do find disturbing is it NEVER… NEVER EVER, smells like food is cooking or has been cooked. It smells like old sulfuric mop water in the lobby and permeating from the drive thru window. This one thing makes me prefer to go to Jack on Western :-/

I come here often, as I just live up the street. Came here this past Saturday night at around 9pm. Ordered the Late night Munchie box and two chicken sandwiches no mayo with ketchup only (on everything) I mentioned it more than three times about no mayo. I get home and what do we have in our meal MAYO! I drive back down, the shift leader (Cham, or Chang. She is a filipina lady) was insanely rude and was arguing with me that it was cheese in the one sandwich, then how I didn’t mention no mayo at all. I told her we don’t eat mayo and I told her three times. She continued to talk mess to the other workers loud enough where I can hear her from the drive through. She told another worker to hand me my food and continued to talk crap. I was pissed at this point and asked the girl her name and if she always talked sh$t like that every time, because for being a shift leader, she has a lot to learn. I didn’t get my receipt so I can do the survey and report her (yes I’m one of those folks) I called the next day, but was placed on hold too long. Will I go back, probably because my family knows I eat at Jack n the Box all the time, and I have gift cards. I will go out of my way to go to the other store which is further from my house though. This lady was too damn rude.

Jack is perfect for 2am. After any concert, club, or super late night this place is perfect. Curly fries are on point. Just please don’t forget the buttermilk ranch sauce, it’s my favorite — and I dot even like ranch dressing.
Two tacos for 99 cents can’t be beat.
Just make sure sure you drive thru because the lobby is creepy most of the time.
I can’t only give it 3 stars because the food is not quality, it’s just easy. Like a slut on prom night.

I went last night and it was so greasy I couldn’t eat it. And I only had one sandwich

If I could give zero stars I would. This was ONCE my favorite Jack in the box & I’m totally against fast food but I LOVE jack in the box. ANYWAYS!!! The past few times they’ve screwed up my order. The last time I went I ordered chicken nuggets with BBQ sauce. I made it clear that I wanted BBQ cuz they always give me ranch. So I’m in a hurry so I take the food & go. I get home only to find out that my nuggets are still partially frozen!!! Big NO NO!!! & they gave me every sauce other than BBQ. They may have did that on purpose which is totally unprofessional but seriously? Cold nuggets? Never going back to this location.

Complete drama with the entrance but service is great. Live in Pedro but hate this place because of the beggars

The burgers and other items we got were old… As in «hey there should be hungry customers coming, why don’t we pre-​make things earlier in the day and just put it under the warmer or flash fry it the 3^rd or 4^th time, they won’t notice?»… Well I always notice. They’re usually on point, so I’ll be nice and give 2 stars instead of 1. I’ll most likely be back since there are only a few spots in town for the late night fill. Who knows, maybe it’ll all be good and I’ll update the rate to a 4 or something… until then…

Word of advice please check your order once they hand it to you when in the drive way to make sure everything your ordered is indeed there.
I cant begin to tell you how many times Ive drove off to munch out at the house only to find out they missed to include it. I check my receipt & just like i thought they dint forget to charge me.