Up To Code Plumbing

Now I understand why these guys get such lousy reviews — blatantly lying and submitting false claims will do that to you.
Our home insurance company, American Home Shield, assigned this company to us after we called to have our water heater inspected. After reading the Unilocal reviews, we decided to cancel the appointment. Shortly thereafter, we received an invoice from AHS for a service fee because AHS had received a claim from Up To Code that they had conducted a site visit, even though they had NOT. They’d filed a false claim, lied to me about calling AHS to correct the issue and been unresponsive to AHS’s multiple calls to straighten out the issue. Only after another month was someone from AHS finally able to get them on the phone, after which they admitted they’d sent the claim «in error.» Based on our experience, I would strongly recommend against using them — and against AHS recommending them to anyone else.

I was assigned this company from American Home Shield (insurance), AHS. The call was placed with AHS on Monday, Nov 23.
Tuesday, Nov 24, Up To Code (UP) came out to look at the hot water heater, and determined that it needed replacement. The plumber told me that he had to submit a report to AHS, who will then determine if UP would get a hot water heater from AHS suppliers or UP would source it locally.
Wed. Nov 25: I called and talked to Amanda at UP. «we’ll submit the work order today». But they did not call in the report to AHS, which was required because only AHS can approve a new hot water heater.
Thurs. Nov 26, Thanksgiving day. Ok, nobody works today.
Fri, Nov 27, I call UP and talk to Amanda. She apologizes and says she will send out the work order to AHS today. But again, she did not according to AHS Kanesha, who even called UP to follow up. Amanda said she would call me back after the report was submitted to AHS. No follow up call received. She dropped the ball… again.
Sat: Nov 28: I call UP at 11 AM. Nobody answers the phone. I’m still without hot water since Monday. I called AHS and talked to Valerie, and she told me that they had not received a work order from UP. She would «escalate» my case to Contractor Relations for my region.
Sun, Nov 29, AHS calls me and said that they got the work order from UP and told me that in addition to the $ 125 call out charge, I would have to pay about $ 300 in charges for a drip pipe, drip pan, and other modifications that were not covered by the insurance.
Wed, Dec 2, Josh from UP came out with a new hot water heater and made the repairs with all the required modifications. Actually I thought he did a professional job. The heater was supplied by AHS and carried a 6 year warranty.
Summary: from first call to AHS to hot water restored: 9 days. Cost: $ 425.00. I think that if UP had sent their report to AHS a few days sooner, I might have had my hot water restored sooner.

I was assigned this company through my warranty company, American Shield. I hate American Shield. Up to Code sent a temp plumber — someone who doesn’t even work regularly for them, typically works on new construction and told me that he doesn’t really «do» repairs. I don’t blame the plumber, but I do blame Up to Code for sending someone completely unqualified to repair the gas leak at my house. Not to mention, they sent this plumber in a borrowed van that did not have the right equipment. In overhearing a cell phone conversation between this plumber and the owner of Up to Code, the owner told the plumber to use a bike pump to check the gas line because there was no air compressor in the borrowed van. Even worse, the owner came by briefly to the house, but did not stay to help this inexperienced plumber and left before I could even speak with him.

Was prompt and even though it was through ahs policy they replaced the whole left part of the drain. Left the place clean. I would recommend.

I had this company assigned to me through AHS. I had a plumbing emergency where my toilets backed up and sewage went into one shower. Their plumber Josh came and tried to snake the back up from all lines, with no avail. He told me I would probably need a pipe replaced but since my house was on a cement slab they’d need to break through my floor, and such. He wanted to send a camera down but he didn’t have one and said he’d be back the next day. When he left, he left the mess he made too. I followed up the day after after not hearing back, their secretary didn’t know what was going on and said she’d call back– never did. Followed up the day after that with the same run around. With no working plumbing for 2 days I sucked it up and hired my own plumber who quickly realized my pipes just needed to be hydro– jetted and fixed the back up in less than an hour. I also had to get them to re-​attach my toilet since he kept it unattached. It’s been a month and I never heard back from up to code. Extremely unprofessional in every aspect.

I was lucky enough to have Up To Code Plumbing assigned to my leaking drain line years ago at my rental property. Eric showed up and took care of everything. Since then I’ve used them many times on my properties and I’ve always been happy with the work they do.

I replaced my water heater that was 12 years old. When I called a few places to get a quote. Up To Code sent Justin out to provide a quote. He was very professional and was the best price of three places I called. Me and my neighbor both used them to replace the water heater and received great service from Up To Code Plumbing. Next time I need a plumber I will give them a call.

Horror of horrors when you’re taking a shower and all that comes out of the pipes is lukewarm water! I still have the home warranty on the house and called up my company to get a plumber out here. Four days later a plumber finally came to fix the heater. We also threw in the garbage disposal to be fixed too. Two in one visit!
Zak showed up on time and at the very beginning of the time slot I was given. Very courteous and answered all my questions. Better yet he did the job in under an hour! He told me to wait a bit longer to try the hot water and to call back if there was anything wrong.
He found a nasty rusty three inch long nail stuck in the garbage disposal. This thing must’ve been in there for months since before we even moved in. We keep metal drain sinks over the garbage disposal to keep anything from falling in. A three inch nail definitely wouldn’t have slipped through. For the heater he replaced a metal wire and it was as good as knew.
My experience with service companies hasn’t always been good with 4 hour time slots and people not showing up on time. Up to Code plumbing was great in their punctuality and was able to fix what was broken.

As a business owner, I don’t like to say negative things about another company, but I’ve had this company ‘assigned’ to me through American Home Shield (AHS) home warranty twice now, and each time they have been absolutely horrible.
The first time, a tenant called to say their hot water knob in the shower would not turn off, allowing the hot water to run full blast. I called AHS at 8:30am and immediately received an email stating the job had been assigned to Up To Code. At 2:30pm the tenant called to say no one had come out yet and the hot water was still running full blast! That’s 6 hours! I called Up To Code and they acknowledged that they received the call but said they were booked for that day and couldn’t get out until the next day. When I explained that hot water was running full blast and that it would then run for over 24 hours, they didn’t seem to care. So I called my usual plumbing company and they came out in 2 hours!
My most recent case is regarding a hot water heater leak. Again I was referred to them through an AHS service call. My central hot water heater was leaking on Monday morning and Up To Code went out Tuesday morning– still not great service response but at least they went this time. By 3 in the afternoon I text the plumber for an update– no response. I call the office– no answer. I call 2 more times and finally the clueless receptionist tells me that no one went out there! I explain to her that I know he went because he called me earlier in the morning to say he was on his way, but she said he didn’t actually go. We go back and forth about this for a minute. Then she hands the phone to some guy who sounded very annoyed and said someone did go, but the claim was sent to AHS for approval! It would’ve been nice to know what’s going on with the status. Then I call AHS and the plumber submitted $ 495 in ‘code upgrades’ and ‘modifications’ for the install, that I must pay out of pocket before the water heater can be installed! To make matters worse, about 2 hours later, tenants start calling me to say there’s no hot water– because apparently they turned off the water heater and didn’t tell anyone!!!
Needless to say I’ve called my regular plumber and they’ll be out early this afternoon. I have called AHS to ensure they will NEVER send Up To Code to my building again!!!

They came to my Mar Vista house on a service call for AHS home warranty. Friendly, on time and diagnosed and replaced my garbage disposal inside of twenty minutes. Thanks.

The owner has come to our home twice to fix different issues — stoppage in the kitchen sink and a gas leake on the key valve of our fireplace. He is extremely polite, explains everything and charges very reasonable rates. I highly recommend him.

Justin was awesome. Showed up on time, explained what was going on, fixed the problem in less than 30 minutes and gave me a few tips to prevent further problems.

Crooks! Sent her by AHS home warranty, Justin came out to fix a leaking facet and spinning shower handles that wouldn’t allow the water to turn off and tried to deny the claim even before he got here. Reported to the insurance company that it was broken due to excessive force. The faucet is old and malfunctioning because it was over 20 years old. In a scam with the insurance companies so don’t use this company!!!

Eric was prompt, professional and helpful. He explained exactly what he was doing and dealt directly with the manufacturer. Would definitely use this company again!