Ambrosia Personal Chef Services

Food: 3 stars — not bad, but didn’t blow me away and the portions were small. 2 dishes I received earned 4 stars, 1 dish deserved 1 – 2 stars.
Customer service: 1 star — abysmal. Let’s see… Lisa’s assistant, Claudia, was not helpful up front — talked to me for almost an hour but didn’t make me feel like she was listening to what I was asking for; Lisa showed up late for our consultation; 2 of the dishes were what we had agreed to but the third was not something I had wanted (I got the impression they were making it for another client and gave it to me to save money; they charged me for USED tupperware at a higher price than I could get new tupperware down the street; they cancelled the service after the first week because they didn’t think what I was asking for was profitable (which I totally understand and was ok with them doing), but then they kept my entire deposit which was ~$ 80 more than we had agreed to 1 week of food and service costing (I gave them a deposit for more than 1 week of food because it was assumed we would work together for at least a few weeks and they needed money down to buy food, etc.); finally, when I asked for the ~$ 80 back, Lisa’s assistant, Claudia, was exceptionally rude and lacking any sense of customer service. I can understand a business not wanting to serve someone at a loss. But I can’t understand a business agreeing to try to meet a certain budget, then charging 40% over that budget, and attacking me when I ask for a refund back to the amount we agreed upon. Poor form…