BMW of San Rafael

I read the reviews and it is confusing to me that people have had bad experiences with their Service Department… because my first impression of them today was AWESOME! Tim and his staff was great as they received me and my car this morning. I was surprised when I found out the car was going to stay there for 2 – 3 days, but it was for recall items and it was great to know they would be taken care of. I was also quickly put in a rental. Tim promised to keep me informed about my car. The retail parts guy was great, as well as the Enterprise rep. Everyone was friendly and I am looking forward to going back to pick up my car on Friday.

Just worked with Julian Rubbo to get a new car and its was a great and painless experience! I’m thrilled with the car and deal I got. Julian even picked me up in the city to get to the dealership AND took me to the bank to get the necessary paperwork! Above and beyond customer service.

Worst repair garage in the Bay Area! Make sure to avoid Robert Stephens as a service advisor. Instead of helping he will tell you off. The shop will repair your car and then 15 minutes out of the shop the same service lights will go on and you will have to be towed to the shop. Avoid this service center and garage.

Typical car dealership. New and used cars for you to check out. The salesman was courteous and there was no high pressure sales. Nice place if your looking for a BMW

On Sunday May 8, 2016 I purchased a
2013 CPO 528i xdrive sedan. I am thrilled with my selection and the customer service I received by David Aimaq, (Salesperson), Brett Lynn (Manager), and Hayat Saeed (Finance Mgr). Having worked for 3 car dealerships myself as a salesperson I think I have a unique perspective on how the pricing and negotiating is done, where I could be taken advantage of including the recommendations that are made once your in the finance office i.e.
extended warranties, paint protection, leather protection, gap insurance etc. I am pleased to say that my experience was excellent. Not one hint of the stereotypical car buying scenario, (slick, dishonest and gotcha mentality). I’d go back in an instant, I felt respected and appreciated. I had a nice time, I purchased a great car at a good and fair price and because I didn’t put much down I invested in gap coverage which in my situation alleviates a risk I don’t want to take right now. Thanks to all three of you. Joan N.

We recently bought our first BMW with the great help of Brett Lynn. Brett made the process easy and fun. He was quick to reply to all of our questions, including replying on evenings and weekends. Brett kept us informed throughout the entire process and helped build excitement to the day we picked up the car with photos of the car ready and waiting. I would recommend BMW of San Rafael and specifically Brett to anyone in the market for a new BMW!

After being diagnosed at the other shop, the system was smoked and the intake boot was in fact bad as well as the PCV valve but the DISA was fine. According to the new shop there is no way they could have missed the PCV valve if they had done anything besides read the code and pick the most expensive part that could cause that code.
Definitely lost my business at San Rafael BMW.

I’ve been shopping for a new car around the bay are dealers. I called BMW of San Rafael and talked to Luis Chinchilla. I felt comfortable asking questions over the phone without being pressure. I set up an appointment right away and drove my new beamer the same day. Shawn in finance was very professional as well. The experience I had from beginning to end was great!
I had in mi mind that buying a car was going to be a lot of hassle. I hate being rush and pressure which had been my previous experiences. What I like about Luis was that he answered all the questions I had and I was not rushed at all over the phone or in person when buying a car.
I definitely recommend this two guys to anyone that’s looking to purchase a BMW.

I trade in my BMW every 5 to 6 years and dread the salesmen but NOT this time. I worked with Jerry who is exceptional in every way. He alerted me to the fact that the 2017’s will have a shorter warranty program and offered to show me some lightly used (under 6,000 miles) BMW’s with 75 miles or 5 years. I found one and am super happy. But I want to make sure you go to Jerry because he is LOW KEY, and not your average car salesmen. He got me a great deal with no haggling! If you want to have the BMW experience in full, see Jerry. Your won’t be sorry!

Thanks to Scott and Jerry for such a wonderful car buying experience! Very professional, efficient and pleasant. I adore my new convertible and am already thinking of what my next splurge will be!

I had a great experience with my sales advisor David Aimaq. He made the experience easy and no stress!!! I would recommend David to anybody great guy.

Kyle Gray sales rep is an mazing person that goes way beyond great sales and knowledge. He helped me with every aspect of my new BMW including some surprising unusual issues.
He went out of way on his own time to help with the process. He even showed up with paperwork at my office. His efforts alone has made me a lifetime client of BMW of San Rafael.

Called to get a quote for replacement tires for my BMW, and the service advisor who answered the call was less than helpful to put it nicely .
Without even waiting for me to tell him my year and model, he told me that tires would be $ 300 to $ 600 a tire and they put about 30 different types of tires on the the same model cars, so I need to tell him the exact size and brand of tire. I just hung up and called Hansel in Santa Rosa that found the exact info for me. What the heck … I thought I’d give San Rafael another chance since they changed ownership from Sonnen, but same ol crap from them .
Have a nice weekend guy, sorry to have called in and bothered you !

Buying a car isn’t really an experience that one would say is «fun». I was greeted by David Aimaq. Very friendly and genuine. I felt very comfortable working with him since we are similar in age. I got an awesome deal. Everyone was friendly and I felt I got a really fair deal! Excited to stop back in for service. Thanks again guys.

A fine automotive dealership.
Would have been a 5-​Star rating had it not been BMW Financial/​Corporate.
Leased a 2013 X1 for 3 years. Great vehicle. Totally reliable.
Great service from their team. My service rep, Robert Stevens, did a great job always making sure the job was thoroughly finished, and that I had a loaner when the vehicle was kept overnight.
My previous company leased 5 vehicles from BMW. I had heard about the pull-​ahead program and began getting emails 6 months before my leased ended.
Unfortunately, the X1 never qualified for the pull ahead program, so there was never any financial incentive to get me to re-​lease another vehicle and stay with the brand.
I wanted to go electric and my sales rep, Steve Garner, did a great job of allowing me to test the i3 life-​style for three days. He also explained the mobility program, where you can get a petrol loaner for up to 14 days for extended trips. Not all dealerships participate in this program.
I would recommend this dealership to anyone. They do a great job.

This is one of the best BMW Dealerships in the Bay Area. I haven’t met anyone that I haven’t liked at any department. Brett in service is great! Kent in parts is one of the friendliest parts people. Scott is great in sales. Be sure to stop by and talk to the GM, forgot his name but he has a great personality!

This was hands down the easiest car buying experience! Big thanks to Jessy C., the Internet Mgr. for putting together a deal for me. He was able to work some serious magic. As for my car? I love it! Thanks all.

This is a review of my purchasing experience with the salesperson, Bruce. He was very patient with me, letting me spend lots of time sitting in the X1, driving and testing the iDrive and the sound system, before I decided to purchase. Bruce is the epitome of no-​pressure sales. First of all, when I negotiated with him, he advocated for me with his managers and got an extremely competitive price for the X1 I was looking at. (Honestly, I’m still a little surprised they agreed to sell it to me at that price!) Then, he gave me lots of private time in his office while I consulted with my mom and a car-​dealing family friend over the phone before deciding to move forward. He was also able to negotiate a reasonable trade-​in price for my old, beaten up 2002 Honda Civic, even though it’s clearly not the kind of car that a BMW dealership wants in its lot. Ultimately, I felt he was very patient, accommodating and attentive throughout the entire buying process. Thanks, Bruce!

Went to meet with the internet sales guy and was very dry and out off from the beginning. Sales people should be friendly even if you are acting to at least get the sale…
Anyways let me test drive the car told me to baby it…
Checked my vehicle and came back. Told him what I owed my car and he states «hope your ready to put some serious cash down»
Didn’t even try to work with me and honestly I’m in sales and wouldn’t hire him for my lowest end position.
Thanks

I received excellent service from Luis Chinchilla last weekend when I was shopping for a new X5. He treated my wife and I with the utmost respect, he was attentive and answered all our questions patiently. I do want to emphasize that he was not aggressive about making a sale; instead he took the time to find exactly what we were looking for, he was honest and gave us his professional opinion. Normally, a sales person would move onto the next deal and forget about their previous client, but Luis has been very good at following up to make sure we are absolutely happy with our new purchase.