ClickAway Computer & Verizon Wireless

I am so mad, very unhappy… and it’s rare things happen all the time but you can’t even contact me??? They told me my phone will get SENT OUT Friday 19^th and be ready Tues. Fine… Tuesday arrives (NO PHONE CALL REGARDING THE PHONE PARTS BEING ORDERED AND GETTING FIXED AT THERE SHOP) they tell me «We ordered the parts, it will be ready Friday. I get it… but seriously you guys have my # to call me and let me know. Friday rolls along… I call and they said its not ready till Sat. Now I am annoyed… I called sat «the tech not here on weekend» Seriously now you guys are screwing me around. It will be ready by 9am mon… yeah freaking right, my ass. I called… NOPE! NOT READY!!! Mind you this WHOLE FREAKING TIME NO ONE HAS EVEN CONTACTED ME TO TELL ME THIS… I even had someone tell me that they would call me back and never called me (I HAD TO CALL). Mike was the only person there that I really liked and didnt screw around. I should just stick to Verizion FROM HERE ON.
If they sent my damn phone out Fri the 19^th my phone would of been ready Tuesday… but how the hell can you not have a tech guy on a weekend??? The Tech guy was sick Fri but don’t tell me its gonna be ready Sat but you knew there is no tech on the weekends…

Worst experience ever. Waited 20 minutes for the only customer service representative to acknowledge my presence. He was helping another customer, the only other person there. They were getting a phone and I came in to pay a bill. I then accidentally set off an alarm. He couldn’t turn it off. I gave up and left.

Probably one of the best Verizon’s I went to in awhile. I upgraded to the iPhone 6 as well as my gf. Charles was very informative and new what he was talking about. Very friendly place and do what they can to help you. I got a Us Screen protectors and Charles gladly put them on although mine didn’t come out to well he just told me to come back whenever I wanted since I was in a hurry to leave. I came back and put on a new screen protector no problem and even remembered our names. felt good overall with our purchase and highly recommend this store to help you out with your next upgrade or new purchase.

I went in to resolve a lost equipment issue and left with a new tablet and a lower monthly bill. Vince is particularly on top of customer service. I would drive out of my way to this location to do business.

I used to believe I had to drive all the way to the Corte Madera Verizon Dealer for all my phone needs-​I have three lines (two teenagers and myself) so there is always something. This belief was based on the many negative experiences at the downtown Verizon-​Fourth Street. This all changed when I went in about four months ago and encountered a staff –all new faces since a year previous– with a warm greeting and offer to help. Charles, in particular handled my somewhat complicated and frustrating
situation. He calmly explained all possible options, without treating me like a dimwit because I couldn’t keep up with all the details of the various programs, etc. he managed to keep several customers happy while not just passing anyone off –or worse ignoring anyone altogether.
Let s just say I left after some laughs. Feeling heard, satisfied and –amazingly –saving money!
I ‘ve been back four times and will keep going back to fourth street, because of Charles’ service.

I received OUTSTANDING service from Vince… how can anybody be so nice and so smart?
When I went home I searched, and searched, the internet for a name or place to compliment Vince to corporate. It’s an exercise full of frustration. Corporate has their front line people isolated from upper management. Why not have a link for customers to compliment (or complain?) outstanding employees?
A few days later I returned to the store and although Vince wasn’t working that day, I explained my situation to «Charlie» — and he suggested I post my compliments to Unilocal… so here I am!
Thanks, again, Vince!
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The staff at the Verizon Store in San Rafael are outstanding. They are professional,
well informed about mobile products and cheerful. I highly recommend Verizon San Rafael.

This place is a no brainer. Go there — get your phone fixed fast and cheap!
I cannot believe how great of an experience it was to use them. My Samsung S4 screen was shattered. I called and they said they needed me to come in so they could see what needed to be done. I came in, they had the part and charged me $ 50 less than the competition. But the best part was they fixed the phone in 20 min and most others wanted to hold on to it for 2 to 4 hours.

Michael is a cell phone god! I challenge you to find anyone in the industry that is more knowledgeable patient and hard-​working than Michael. Not to get into the specifics just to say I had multiple problems with my account none of which was his fault, but all of which he fixed for me. I’m a small business owner in San Anselmo and I would hire this guy to work with me tomorrow if you’d say yes.
Only advice I would give folks is walk in with a little patience because they can be busy in a retail establishment but the wait is worth it!

Was not planning on upgrading my phone but friend talked me into it and I must say it was painless and the Assistant Manager Sarah Norgaar had the patience of a saint, highly recommend this place to anyone looking for a new phone — Great customer service.

So basically after my motorola droid4 broke I walked from san anselmo to san rafarl to go the verizon store… they were awesome. I was there for over 2 hrs but they made sure I was good to go and it was nice because they’re all so knowledgeable about their products and services. I had a weird situation… hence the length of time there but they definitely went that extra mile! They’re a fun group… from the manager on down. Tyler helped me directly and he was awesome! thanks guys! deirdre san anselmo

These guys are amazing. Very good customer service. David is amazing. He really knows his stuff. But they’re also willing to do whatever it takes to make you happy. Quick story… I bought a Droid Maxx, and was just not digging it. The phone was doing some weird things and the Android OS was just not doing it for me. I was also a few days past my 14 day return period. But they helped me out and were able to do an exchange for an iPhone 5S. I really can’t believe the efforts they made to make me happy. Honestly, these guys are great. If you’re tired of dealing with the big companies and want great customer service, come to this store.

Tyler helped me remove a stuck sim card out of my brand new Droid Razr HD. He then patiently and expertly set up my new phone. He also provided me excellent information about insurance plans, and I ended up going with theirs, and scrapping the bogus Asurion contract I had been wasting untold $ on for years.
I had called ahead, and they said to come right down, and they could help. It is DECEMBER shopping madness, on a Saturday at noon, and still they did not make we wait at all. The extra attentive service and professionalism and friendliness are unexpected and fabulous.
I would recommend this place to anybody!
Thank you, Tyler!

We have had a Verizon family plan for a number of years. We now have more portable devices including 2 iPads in addition to our iPhones.
Both Michael and Sarah have been most helpful. Michael and Sarah were not pushy in trying to sell us more than we wanted or needed.
Michael found a better plan for us which included unlimited calling, texting, and a fixed amount of data to share among all of our portable devices including our iPads. The only problem is that my iPad had a AT&T chip and was setup to use a «pre-​pay cellular» plan with AT&T. Everyone else including Verizon tech support said that my iPad could not be re-​configured to be put on our Verizon family plan even with the Verizon chip put in it. Michael disagreed and by doing some research he was able to convert my iPad to be setup with our Verizon family plan. Thank you Michael!
Both Michael and Sarah were friendly patient, & professional. We look forward to giving them our business again. They encouraged us to call or come in anytime for help or advice. They deserve a five star rating.

I am so impressed with the Customer Service from Mike and Tyler. They go above and beyond what is required. Actually helping me for over 4 hours! Extremely patient and kind young men. Yes Mike, you are young! Thanks again guys.

A business success is dependent on EXCELLENT customer service, and this is what this store is all about. I’m not really tech savvy and I need all the help that I can get and I did. 2 thumbs up for Tyler and Mike, you guys are great!

These guys were so bad, after 45 minutes they told us they couldn’t help my daughter renew her phone.
I went home and called Verizon myself, 15 minutes later (including hold time) we were done. Ugh what a waste of time
Go to another store… These folks can’t help w much but dialing the 800#, and they don’t do that well either
… Maybe better to go to the sprint store

Getting new phones and service was simply a breeze. Michael was beyond helpful. Buy your phones here!

Ok, I didn’t realize this wasn’t an actual Verizon store. But hey, they treated me better than the actual store, so my review remains the same. I won’t go over what happened in the Corte Madera store, but if you want to see — check out my review there. Let’s just say, it wasn’t a happy experience.
This store found out I had an issue, and solved it for me. Not only that they were happy to help me, and never made me feel like I was taking up to much of their time. (I was there for around two hours, trying to solve my issues). The people working there honestly seemed to care about each other, and their customers. They recognized customers who came in, greeted them by name, and the customers seemed to be excited to be there. (No joke!).
Thanks guys for fixing my issues, and helping me get my mom a phone for Christmas! I will now be going to you guys for everything phone related.
Eddy — I hope you didn’t kill your brother, and everything works out fine! Remember — the situation will be a heck of a story 10 years from now, even if it seem the end of the world at the moment.

Shopping is my least favorite activity. But if all shops were as good as EVO2 in San Rafael, I might become a shopping addict. EVO2 is simply the best retail outlet I’ve ever visited – in any category.
I needed a smartphone for my business (an online movie festival). Having decided to get an iPhone, I could have gone to the Apple store, but because Verizon provides the best service in rural W. Marin, I thought I thought I’d give the Verizon shop a try. I speculated that I’d get more personal service there than at the Apple store.
Brilliant decision on my part. I was greeted warmly by the manager Britton, who is knowledgeable, friendly, funny, and efficient. He was interested in my situation – what I was getting the phone for. I came in intending to buy the high end (most expensive) iPhone, but Britton explained that for my purposes I could do just as well with a less pricy model. He saved me a couple of hundred dollars right there. Britton helped me choose the accessories I needed, and transferred my account from AT&T – a chore that I thought I’d have to do.
While he was waiting on me, a returning customer stopped by to pick up a power cord, and he got the same quick and friendly service that I was enjoying.
I had a dozen technical questions, some of which must have sounded naïve to Britton. But he’s a natural teacher, and he made me feel that helping me was the most important and pleasant task he could have. As I was leaving the store, Britton invited me to return any time if I had questions about using the smartphone.