Eco Vet

Website mentioned they are out of business. My guess is they are cashing in the coupons from the companies

Their web page say they went out of business 9÷22÷11.
Here’s the email reply I recieved:
We are very sorry to announce Eco_​Vet has closed. I did everything I could to keep
the doors open but due to my health and the financial strain it caused we are forced to
close the doors. We will be posting our attorney information along with the bankruptcy
information within 30 days. Again I am very sorry for any inconvenience we have caused.
Jason Skerik Eco_​Vet Owner

I’m sad to hear that Jason went out of business. Now I’m trying to recoup my fees from Townhog (now BuyWithMe), and they’re refusing to refund the voucher, since TownHog sold to BuyWithMe.
I’m working with my bank to dispute the transaction and recoup my $ 49, but am also interested in going to the Better Business Bureau to file a claim against BuyWithMe. The last customer service email I received from them stated:
«We apologize for any inconvenience you have experienced with your vouchers purchased through a company acquired by
. Unfortunately, we do not have any relationships with the merchants from other sites. Please see our third party voucher agreement in your account:
„The vouchers accessible below were purchased by you from a third party that is no longer in business, not from BuyWithMe. BuyWithMe is not affiliated with, and has no relation to, this party, and has no control over or responsibility for any voucher purchased from them, or any products, services, or merchants relating to those vouchers. BuyWithMe is providing this information merely as a courtesy to you. The terms and conditions of any voucher you purchased from a company other than BuyWithMe are solely the responsibility of that company and the merchant listed on the voucher. BuyWithMe cannot assist with any questions, concerns or complaints relating to this voucher. Please contact the merchant directly for any questions or concerns that you have with these vouchers, or the products or services relating to these vouchers.“»
Since I transacted with TownHog, NOT BuyWithMe, this seems irrelevant.
Has anyone else successfully recouped their fees from TownHog/​BuyWithMe?

No show, no call, and come to find out their web site says they’ve shut down as of 9÷11÷2011.
If they pop back up online selling coupons, there is definitely something sketchy going on — another comment here mentioned they claimed to be out of business before.
Hiring vets and saving the environment? I’ll believe it when I see it.

I can understand that if someone is hospitalized they will not be able to do their job, but *everyone* at w/​EcoVet seems incompetent to degrees.
SCHEDULING: I bought 2 vouchers early in May, but every time I emailed they wrote back saying they were booked out 4 – 6 weeks. Phone calls never returned; voicemail boxes usually full. Finally heard in August (3 WEEKS after my last email) to ask if I wanted dates in September/​October (BTW the vouchers expire in October). I asked about mid-​October and didn’t hear for 10 days, so I emailed asking for a full refund unless I heard back within the day. Promptly heard from the owner, Jason, who, after some more emailing, promised me «amazing service» on a date of my choice (so I guess *that’s* how you get an appointment…). We finally agreed on the morning of August 29. (Note: this is about ONE HUNDRED DAYS after I first hit «buy» on those vouchers. By this point I had already cancelled one of them… Should have been a sign that TownHog didn’t even ask who the merchant was; all I said was that I had had a bad experience with a cleaning company and bam, they gave me my money back. How telling.)
DAY OF: The veteran who comes into my house announces he has a «minor issue» — he’s run out of cleaning product. And he can’t get replacement products anywhere else, as they come straight from the manufacturer. And he has to reschedule. And he just showed up to my house anyway, as a courtesy (what?) And his boss is out of town, so he can’t reach him. Then he gives me and my husband a lecture about the benefits of eco-​friendly cleaning products (errrr, if you can’t use them because you don’t HAVE any, then what’s the point of telling me the benefits? Especially since whoever else we get will use commercially-​available product anyway…). He wishes us namaste as we boot him out of the house. We try and fail to get another cleaning person to come on 1 hour’s notice, then finally call Jason — who even if he’s out of town actually answers his phone. He agrees that this is unacceptable and baffling and says he’ll call me back right away.
MEANWHILE: The vet shows up ½ hr later, product in hand, saying «Ganesh has answered your prayers, I’ve bought the stuff off someone I know!» (We’re Indian, but the whole namaste/​Hindu/​yogi thing isn’t going to make us less angry!) As he starts to clean, the phone rings: it’s Jason saying he’s SO sorry he can’t get in touch with the vet, so he’s at a loss. I tell him the vet is actually in our kitchen right now. (Communication, what?) I let the vet know that Jason’s on the phone, and he asks me to please put in a good word for him when talking to his boss (since he’s gone so above and beyond the call of duty and so on). Jason offers me this clean free. I take it.
2 HOURS LATER: The vet is still in the kitchen. The fridge is clean — and the vet has asked me to check it’s to my satisfaction, because «you know, we work for tips» — but the sink and floor are not. Things look dire in terms of finishing the cleaning in time (does eco-​friendly cleaning really take 2x as long? My regular woman does all this and more in 2 hrs). When I ask re: timing, he tells me not to worry, he’s a «very efficient worker». Meanwhile, Brandy, EcoVet’s office manager, calls in a panic to ask what is going on, since she’s gotten a couple of confusing voicemails (not from me!) but hasn’t talked to either Jason or the vet. I tell her I’ll fill her in later.
2 MORE HOURS LATER: The vet has been in the bathroom for over an hour. Presumably the other hour has been spent in the living room? (No discernible effect.) I realize I have no cash, so I ask if I should go to the ATM or can write him a cheque. He says, «Most people *only* tip me $ 40, so yes, you can write me a cheque.» (Wow, classy.)
AT THE END: He gets to the kitchen sink, leaving it for the end as I requested, and after a quick scrub it looks moderately clean but not sparkling. The bathroom sink and tub are old and have been recaulked, so now we get another well-​intentioned mini-​lecture about how to remind them to clean the tub «next time». (Will there even BE a next time?) The bedroom hasn’t even been TOUCHED when the vet announces time’s up and he’s leaving. No dusting, no making of bed. I ask if he can at least vacuum in the bedroom. He tells us all about his super-​powered vacuum, but then asks if we have our own so that he can put his away. Oh, and he won’t be able to vacuum our stairs since the machine is too heavy. (Ummm, I thought equipment was one of the reasons we’re getting you to come over?) When he leaves, about 6 minutes later, the bedroom floor is filthy, covered in dust that has emerged but not been swept up. The stairs look so-​so. I’ve tipped him $ 40, but instantly regret it, since I have to finish his job myself.
10 DAYS LATER: I can’t reach Brandy or Jason. No feedback, no rescheduling, no hope. I’m Unilocaling this to prevent other disasters. Don’t even bother to engage. Just get your $ back.

NO SHOW, NO CALL.
I really wanted to like this company– I appreciated what they stood for and decided that it was a good cause. But they need to take a Small Business 101 class on how not to run a business because they are extremely unprofessional and rude (I stayed in all Saturday morning/​afternoon waiting for them to show. NOTHING! not even a call, emai, nada.) It took forever (2 months +) to book even book a nonexistant appointment. #fail

Jason has had some setbacks but he seems to really be making strides to improve his business. As soon as I get my check for the carpet stain, I would be 100% satisfied. :)

Jason has confirmed that he will send a check in the mail for the carpet stain. It seems like he had some business issues, but is back on track.

My initial interaction was great — scheduled easily, even though the company had sold 500 Groupons. Then, however, they were a no show, which is the only reason I’m not giving 5 stars. It turns out the owner had an emergency health issue that kept him out for several weeks. Once we reconnected, Jason (the owner) gave me white glove service, keeping in touch, scheduling me as soon as possible, and coming out to do the job himself. He spent extra time and did an outstanding job, and I’d hire them again in a minute. Not only are they supporting veterans (which not a lot of companies do), but their work is terrific. Jason was friendly but not intrusive, great with my animals underfoot and very, very detail-​oriented. When you have former military men and women cleaning your house, every detail is taken care of. Give these guys a chance, and you’ll get a shiny clean house and be helping and important and often overlooked population!

Someone emailed me saying this company had shut down so I couldn’t use the coupon I purchased awhile ago. I’m guessing this ISN’T true because I just saw another coupon posted on TIPPR yet again.
I guess I’m the one that got scammed in the end! DONT BUY THESE COUPONS!

Jason is fantastic! Our apartment is sparkling and dust free. Brandy called to confirm. Jason was right on time and asked questions so that he would get the job done right. Based on previous reviews I was a bit hesitant to have Eco Vet into my home, but Jason by far exceeded my expectations. I would recommend his service to anyone. Great job — thank you Eco Vet!

I wish I would have read the feedback here before buying the tippr coupons… I bought 2! It’s been over 2 weeks since I have been trying to connect with them through emails, inquirires through the website and voicemails. I even got a hold of Walter, one of the co-​founders, last Monday only to be told that he is on the freeway and he would call me right back. Which is never did. I left another voicemail yesterday and have run out of patience. What a SCAM!!!

This is my very first Unilocal review. I feel compelled to write it because I’ve never experienced worse customer service than with Eco Vet. I purchased a deal through Town Hog, and e-​mailed to make my appointment. Jason was actually very responsive to my questions, etc, and we set a date. Unfortunately my husband had to cancel the date I set because, unbeknownst to me, he had invited friends and family to my birthday party as a surprise. So, I e-​mailed to re-​schedule. This time an assistant e-​mailed in response, but suggested a date that I had already told her was the ONLY date in July that we could NOT schedule. We came up with a new date about 3 weeks out. We had to make special arrangements to have our dogs out of the house (our choice, not Eco Vet’s; our dogs are big and noisy), worked hard getting rid of some clutter, etc. So, the day rolls around. They did not show. They did not call. They did not e-​mail. Jason’s number is no longer in service. His business partner’s voicemail is full so you can’t leave a message. I tried e-​mailing again but received no response. AWFUL!!!
I e-​mailed Town Hog for a refund, and they were very responsive. They said, quote, «I truly apologize that you were unable to use your voucher.
The merchant decided not to honor it after they made the deal with us.» So it sounds like these guys had no intention of ever honoring their vouchers. Shame on them. I’m glad these coupon sites generally have good refund policies.
Do not use these guys. They are flaky and unprofessional at best; completely dishonest at worst. BOOOOOO, ECO VET!!!

I had to call TIPPR (where I got the deal) to ask for my money back since I never heard back from ECO Vet after leaving an voice mail message and an email message three weeks ago. I still haven’t heard from anybody as of this writing. Too bad, I was looking forward to working with them.
KT

I am very sad to report that this business is likely a scam. Bought a voucher via Townhog and had to wait nearly a month for an appointment. Tried to confirm both via email and voicemail and got no response, and they did not show for the appointment. Complained to Townhog with a cc to Eco-​Vet, yet no response again. I really wanted to support our veterans but must report that this business cannot live up to its commitments. Words fail me for my regret.

We gave these guys a second chance and they screwed us again. I’m pretty sure this is a scam. Avoid!
It’s pretty obvious the 2 positive reviews are fake since they both signed up prior to reviewing and only reviewed this place. This place is so lazy they could only write 2 good reviews.

My review is basically the same as margot b. and the others … I’ve been trying to get an appointment to happen since April 10. Yes, that’s 10 weeks ago!!!
I hope KGBDEALS and TOWNHOG refund the deals I’ve purchased, and someone needs to stop them from selling services that are not providing!!!
How unfortunate that a great idea has flopped …

Such a horrible experience that is inspired me to write me first Unilocal review. 3 cancelled appointments and countless voice mail and e-​mail messages not returned. A huge waste of my time — buyers beware.

A no-​show. Unacceptable. Can’t be reached by phone and can’t even leave a message.

This company needs to stop offering deals (Homerun, Townhog, etc) until they are well staffed and have the business side of things down. I bought a deal very recently. I made my appt (several weeks out, they were understandably booked soiid), emailed confirmation 2 days prior, received confirmation, and then… they never showed. Never called, nothing.
Calls to the company that day were a combination of excuses, incorrect phone numbers, full voicemail systems, and being blown off. Finally got through to the owner, who answers the phone with a gruff «yeah?» We get into a terse conversation as he’s already blown my husband off and really didn’t want to deal with me either, says he’s just the owner, knows nothing about appointments. Very defensive, zero customer relation skills. After awhile on the phone (with no real satisfaction as to why they couldn’t have called when they realized they over-​scheduled) I decide to give them a second chance to come and clean.
Take two: Against my better judgment we rescheduled and set the appt for today. They were due a half hour ago. I went back and poured through my emails to see the confirmation and noticed the receptionist who made the rescheduled appt set the date for the wrong Friday.
When we made the reschedule, I had my calendar out as she was on the phone with my husband checking which Fridays would work. We’re not even in town on the Friday she booked us for so I know for a fact I wouldn’t have arranged for cleaning that day. My fault was not double checking her email confirmation, but again, it was yet another screw up on their part. They are just horribly incompetent at getting this appt thing down.
I just tried their phone number but their company voice mail is always, always, full with no ability to leave a message. Completely frustrating. At this point my only interest is getting my $ back from Townhog. it’s just not worth the headache!
Horrible customer service. Buyer beware.