Peter Levi Plumbing

I called this company on a Monday and scheduled them to come fix a couple of non-​urgent plumbing issues at my house on the following Friday. Troy (same guy in their TV commercial) showed up within the scheduled time window and assessed my situation. He said he’d need some parts and asked if he could come back Monday. We rescheduled for the following Friday because that worked for my schedule and his.
The following Friday, a different guy from Peter Levi shows up. I ask if Troy sent him with the parts and he looks confused. I explain the situation. He gives a heavy sigh and calls his dispatcher. After a 5-​minute conversation, he returns to the front door and says there was a mix up and Troy will come by the next day to perform the job. I confirm that there will be no additional charge for a Saturday visit. And he leaves.
The next day I wait. And wait. And wait some more. Finally, I call their number and try to leave a message but the voicemail box is full. I call back and press the number for emergency service. I talk to a woman who promises they’ll call me back to figure it all out.
And that’s the end of my experience with Peter Levi. No return call on that Saturday. No call Sunday. No call Monday. No call ever, and we’re now a full week since Troy’s no show.
My story does have a happy ending, though. I called Ben Franklin Plumbing, and they sent a guy named Ryan who came out and fixed everything. Super nice guy. Showed up on time. Was transparent with the pricing and did good work.
My suggestion: Skip Peter Levi. Call Ben Franklin Plumbing.

The first (sales) guy to arrive gave the estimate that was grossly over priced. He estimated the job to take over two hours and would need plumbing parts.
It only took 45 minutes with no extra parts required.
When I called their phone number to complain the owner was not only apologetic but agreed to a very fair price for the work.
The guy who did the work was experienced, confident and did an excellent job.

I wasn’t going to write review because I just called them. On second thought here is why am writing a review. Online they advertise $ 89 to clean a sewer line. I called them. They said that was for a line that was 50 feet. I told him that it was 150 feet to the main. Her starts talking about $ 2000.00 and cameras and that his snake is only 75 feet long, (I have never heard of a plumber only have a 75 foot snake). I said to him all I want is my sewer line cleaned, how much will it cost. He then started talking about $ 200.00. But here is the clincher, I said that Roto Router charges $ 174.00 and with that, he hung up on me. From my conversation with them on the phone, it is a sleazy company.

Just a follow-​up because I said I would. All went well and is done. As with every job, little thing arise when dealing with a 60 year old house and the associated electrical and plumbing in it … it’s how people handle the issues and address them that really matters. The entire team I worked with was wonderful from beginning to end. I loved that they were able to handle all aspects of the work — I didn’t need to get a separate electrician to run the line for the condenser. Having to deal with multiple contractors is why it’s often hard to get things done so this made it very easy. Ron, Tyler and the third guy doing work (whose name is escaping me!) were all very nice to work with.

Today John repaired two long standing plumbing problems in our Novato home — congratulations to Peter Levi for having not only highly skilled technical folks but employees who know how to interact with customers in friendly and down to earth ways! Johns’ a gem! Thanks Peter Levi!

When my morning shower did not get hot, I realized we had trouble. Yet, Peter Levi Plumbing had a tech at our house 2 hours later. And after offering a competitive bid (we had another plumber come out, too), they were back the same afternoon to install the replacement … and they worked overtime to get it done! Thanks to Mike, Shawn, & Grant and the whole team.

Our heater went out and our water heater was leaking. I called Costco to schedule an analysis of the problems, and they said they would call me back within two days. I called Peter Levi and a representative came out the same day. He evaluated the situation with knowledge and I chose to have the heater, heater ducts, and hot water replaced by them.
The very next day Jose and Ron, a professional plumber and a professional heater expert came to start the installation of the new equipment. The entire job was done in a professional manner, including instructions on how to use all the new equipment, at a reasonable cost. And it all happened before Costco had scheduled a call back. I will use Peter Levi again if needed.

OMG. We kept struggle in a restaurant business with plumbing wasting alot of money cleaners snakes until the hero’s came (John s, John e, Steven) with their magic touch and the amazing mini jetter, I really have to say thank you guys, Im not scare to wash dishes anymore :), no more fighting with the sinks and drains

We went through some really tough times after death of our beloved pet. Vet charges were enormous. And next day — our furnace stops heating!!!
We called Peter Levi ‘s plumbing and it was fixed in no time .
Thank you, Peter

A very professional group. They were responsive over the phone and in doing the work. All responses were friendly, efficient, and patient. I was given an estimate on the first day and later, a breakdown as requested. The plumber worked quickly, was friendly and articulate about what was being done, so I felt he was not cutting corners, that he was highly skilled, could problem solve, and he had backup (s) he could call. The whole job and most of the parts and fixtures I had were assessed prior to the work being done and the actual project, involving about 6 things was done in one day. The plumbers I worked with were Mike and Grant.

We have been using Peter Levi Plumbing for a few years now. On three different occasions, they have replaced 40 feet of completely rusted and clogged pipe running to the main sewer from under our house, our hot water heater and they snaked out and cleared the trap of our bathroom sink. All three times the phone staff was courteous and helpful, they gave a two hour window and always showed up on time, they placed follow up phone calls to make sure we were happy, and did great work. Additionally they are very clean. They always cover their shoes and clean up their messes when they are done.
We have had Troy come to our house all three times and were completely thrilled with his manner and his work. He loves our crew of old dogs and always takes time to greet them and say goodbye to them. He’s friendly and makes it very easy to relax around him (I’m not too fond of having people working in my house!!). Troy explains everything SO clearly, always shows us what he found and gives us an estimate before undertaking any work. If you do hire them then they subtract the amount of the service call from your bill. Troy also always shows us the parts he removes, etc. so we can see exactly what went wrong to cause the problem in the first place. We had a 50 gallon water heater and ran out of hot water before we could even fill the bathtub. We thought we needed a bigger water heater and instead of upselliing us he showed us the sludge at the bottom of our old one, and said we just needed one that operated better. He installed a 40 gallon size tank (10 gallons SMALLER), and our hot water output has doubled in the six months since. He’s the greatest.
Although we have had only Troy as our technician, it seems that all with whom I have dealt (receptionists, plumbers, assistants, etc) are focused on one goal, the customer’s happiness with the work. All companies must hire and train new employees and I’m sure the bad ones don’t last long but still lose a few customers along the way. I’d suggest if you are ever as unhappy as some of these reviewers that you call and ask to speak to the owner, Peter. I’d be dumbfounded if he didn’t strive to solve any difficulties to your satisfaction.

Initially called Peter Levi Plumbing for water heater and furness checkup. Ok,
They said water heater should be replaced as was old. Ok… Agree. They also recommended switching out our toilets since they were also old. Agree.
We even got a water filter for our house.
Had to have them come back twice as toilets were not correctly installed. Total
Cost… Just under 10k. I am not complaining. Until… 4 mos. later, have
A broken disposal that needs to be replaced to allow dishwasher to run. This
Is the Sat. After Thanksgiving (of course)
And there is a message on there voice mail that says if this is an emergency please dial alternate #, leave a message and someone will call you back.
No, they never did… Not Sat, Sun or Monday… Never.
Well, I will Never call them again and I am recommending that you don’t either.

We had a tenant that complained about a sluggish toilet. Levi came out and recommended that we just install a new toilet for $ 950. And oh yes, they wanted another $ 150 for the «diagnosis». Read the many other one star reviews and run.

Our water heater needed flushing, cleaning, servicing, etc. When it was installed, we were told this needed to be done each year. After nine years (and receiving a coupon from Peter Levi Plumbing) we decided to go ahead with it.
The technician, Troy, was exactly on-​time (we were given a window of 2 – 4 PM two days after our call and he actually showed up a few minutes before 2. What an extraordinary experience, in and of itself!
He did the flush and showed me the badly decomposed rod that needed replacement. Of course, I had him do that. Troy was personable and knowledgeable and even replaced a small (but necessary) part of one of our toilets.
The coupons were sent out to generate new customers. With us, it worked! The price includes a free inspection/​check-​up next year which THEY will take the initiative to call about. One less thing to remember.
Reasonably priced, professional service.

My husband called to ask if this company could snake a storm drain that was partially clogged with tree roots. The receptionist said that an on-​site visit would cost $ 45. My husband agreed and an employee arrived, who took a look at the drain, and said «no, we cannot do that.» The person made no effort to unclog the drain. All he did was collect the $ 45 and leave. My husband next called rotor rooter, who came out, made an effort, and succeeded in completing the job.
Unfortunately one star is as low a rating as one can give. Otherwise we would not have given that. Avoid this company.

Troy and Lydia are the ultimate professionals! I will use Peter Levi every time!
Easy to contact and excellent service!

Shawn’s work was conscientious and thorough. We are very pleased with our new shower valve. He not only solved our problem, but discussed the value of future work plan to replace aging fixtures. In addition, the first visit, to reestablish our relationship with Peter Levi, Peter, Jr fixed a longstanding problem with AC airflow.
Tyrone

Grant C did a really great job with our sink problem. Prompt, professional, explained things in detail and thorough. This was our first time using Peter Levi and the experience was really nice.

initially, I was very hesitant to hire Peter Levi plumbing based solely on the Unilocal reviews but decided to conduct my own research. Upon calling the office, I was pleasantly surprised when the owner of the company, Peter, answered the phone on the second ring. His voice was pleasant and very helpful. I decided to inquire about the Unilocal reviews and ask why such negative feedback? Instead of becoming defensive, he provided great feedback and detailed explanations on reviews I had randomly selected. Towards the end of our call, Peter asked for the opportunity to send out his team to bid our project and experience their service first hand. I accepted.
Our initial contact was with Ryan Smith. Ryan came out to assess our home and the scope of work that needed to be performed. Ryan was highly professional, honest and thorough with the bid. In all of the work they have performed thus far, Peter Levi Plumbing has under promised and over delivered each time. We receive e mail notifications when their team of professionals are dispatched to our home, numerous updates throughout the day and honestly, have never worked with a better company. All in all, we have worked with 5 different technicians and all 5 treat Peter Levi Plumbing as if it’s their own company.
I highly recommend Peter Levi Plumbing. We’ve used them to replace our hot water heaters, install an air conditioning unit and fix our septic line. Their team is always available and highly communicative. We compared their prices to other competitors and have either came in lower or at par.
Do yourself a favor, hire these guys, you will not be disappointed!
Sincerely,
Chris & Tom.

I highly recommend Peter Levi Plumbing, based upon the service that Troy B. performed today.
Troy was competent, calm, courteous, and professional. He was very familiar with the operation and features of our tankless water heater and answered all of our questions about its operation. While here, Troy also inspected a pipe that worried us, and advised us about other aspects of our heating and cooling systems. We will definitely ask for him the next time we call for service.
Additionally, the office manager was superb. She (I’m sorry I don’t have her name) was friendly and professional, and called the morning of our appointment to let us know when Troy would arrive.