Subway

First time customer at this subway. I ordered a 6 inch veggie delite and along with a broccoli cheddar soup. Upon arriving home to eat my meal that I paid for I was served chicken noodle soup! Being a vegetarian and ordering a veggie delite wouldn’t some sense knock in to realize you are serving the wrong thing. Extremely disappointed the easiest thing to do scoop and pour and still managed to get it wrong.

We ended up back near this Subway and I went into get a drink. There was a different employee and he was more much more helpful than the guys from my previous review.

Stopped here with 2 small kids on a road trip and was very disappointed that we were unable to use the restroom. I could see it behind the counter, But had to take my kids across the parking lot to macdonalds. Weak guys! Share your toilet.

These people are very stingy on everything!!! When I asked for extra toppings, they would grab very stingy pinches and sprinkle it on your already anorexic looking sandwich. By the time I asked for more lettuce for the fourth time, she looked super annoyed and grabbed another stingy pinch of lettuce on. It was retarded. Cmon people, get it together. Obviously I’m not the only one on here complaining about this. Read your reviews and listen to your customers!!!
I’ve already called management about this and he assured me he would correct things. I guess he didnt because things are still exactly the same. I will not be going back here again.

I love Subway, I like to have one within arms reach at all time. So… I was happy to find this one on 4^th Street in San Rafael. My only tiff with them is that when I went, on a Saturday, they told me they don’t make iced tea on the weekends. What??? I know it sounds like an odd thing to complain about but Subway and iced tea go hand in hand for me. I don’t drink soda so I’m stuck drinking water or the sugary lemonade they serve (that clearly states it has no fruit juice in it, yuck). If anyone from Subway reads this, please make a change to your tea policy.

THIS IS THE LETTER OF COMPLAINT I SENT TO SUBWAY FRANCHISE HEADQUARTERS:
Attn: Mr. Fred DeLuca
I have to say, of all the dining experiences I can remember, my recent visit to one of your Subway locations was without a doubt the worst. I routinely get better service at the local McDonald’s where the person taking my order cannot understand a word of English if it is not on the McMenu.
First of all, does it really matter in what order the vegetables go on the sandwich? I asked for pickles and was told that I had to have the lettuce on the sandwich first. Your employee then pointed to your list of ingredients and told me that she would only put them on the sandwich in that exact order. I tried explaining to her that when the lettuce goes on first, the other ingredients tend to spill off and the sandwich will not accommodate as many of them. (I later learned that was the whole point.) Next, after finally getting to the pickles, I was given about eight to ten thin slices. I asked if I could have «about five times that many» and your employee proceeded to add two more slices. I asked for more (remember, there are a whopping ten to twelve slices at this point) and she began ARGUING with me! I asked for more, and she added one or two. This continued several times, throughout which your employee tried reasoning that the sandwich would lose its flavor because of the pickles (I like a lot of pickles, because they do a great job of disguising the horrible, heavily processed taste of all your meat). I assured her that I had been to other Subway locations and was always happy with the way I had ordered my product from them. She then attempted to put ingredients on the sandwich that I had not asked for. We finally got to the olives, which apparently I was trying to consume to much of, as well. I asked for mayonnaise and mustard, located at the very end of the runway style assembly line which you have so elegantly crafted, and your employee gave an annoyed sigh and squirted a six to eight inch strip of each on the order. Apparently, my sandwich should taste like nothing more than cheap bread and processed meat. Thank you for enlightening me by correcting my ignorance and showing me the one and only way a processed meatwich should taste. At one point during the order, I chuckled and remarked how «completely ridiculous» this all was, as I was in a state of absolute disbelief.
I will do my very best to discourage anyone from giving that Subway location their business. A copy of this will also be posted on
, where the most recent review from another customer reads, «Don’t bother!!! This is the absolute WORST subway in the bay area.» If this continues, you can forget having my business at ANY of your locations altogether.
For informational purposes, this is how the top of the receipt reads:
SALE RECEIPT
Store #3605 tkc 06÷15÷09 13:29:06
Trans# 104 Clerk 7 owner
0wr1 TRDT 61 509 Reg-​ID REG-​MAIN
Receipt # 210 031