American Tow

Car was down and out at the mechanics. Some kind of fuel pump issue. Got american tow to come pick it up. Leo was amazing made my tow experience alot more easy going. Exceptional care and knowledge for my car. Will definitely be recommending american tow specifically leo to fam and friends In the future. Great work Leo.

Thank you Jonathan!
I’ve invested lots of money into my car; from one-​off body work, suspension, exhaust, lighting, etc. I’m extremely meticulous about who works with or around my car. And while it’s only a car, its my car.
I ran into an incident over the weekend that left me on the side of Highway 24. I called my insurance company and they contacted their contracted company, American Tow. I was met by a gentlemen with a flat-​bed truck. Knowing full-​well that some tow companies won’t even look at your vehicle if its lowered, I became weary. Fast forward to a few short moments later and my car is on the back of this flatbed, with not any close instance of trouble. I was impressed (as well as relieved!).
Jonathan was able to get my car into my garage, bypassing my short 3ft, steep driveway, without issue. I couldn’t be more pleased with his services and tact.
Would definitely use him/​his company again.

I’m not a fan of towing companies in general, so I admit to my negative bias upfront.
My girlfriend had her car stolen from her home in Sunnyvale and eventually recovered in San Ramon. Apparently the police department doesn’t do their own towing, and outsourced to American Tow. After two hours of waiting and paperwork to get the release form, we called American Tow to pick up the car. No answer. We tried calling a few times and finally got an answer.
Apparently they are more than happy to tow your car on a weekend, but if you want the car back, there’s an extra weekend fee. We waited another two hours for the driver to come open the office and another hour
The driver we eventually met at the office was friendly and helpful. He was nice and willing to help as much as he could. +1 for nice service.
I had to laugh at the way they process credit cards. No Square reader or even antiquated POS — he literally had to call it in.
I suppose this isn’t too shocking after seeing the office — everything looks like it came from a nearby rummage sale especially the 1940s arm chairs.
The car was banged up from the joyride, so no way to say how good of care they took of the car, I’m afraid.