M&M Construction And Home Design

We paid a lot of money for deck plans because we understood the price buys us the peace of mind that the professionals would deal with the Building Office. Sounds good, pay extra to save us time and hassle and have a deck ready for the end of summer. It did not work out that way. I can overlook the consistent lack of communication and poor customer service, but failure to obtain basic information that made our deck impossible is unacceptable. They took our money for something that cannot be built. I was told the team spent hours at the Building Office yet they failed to confirm it can legally be built. We were repeatedly given misinformation or conflicting information, and told would get an update a certain day and then not hear anything. It’s been 2 months and we finally got the information that we have been wasting our time and money. We were told the plans would be done in about 3 weeks. I would be forgiving if we got the information the deck couldn’t be built within a week or two of signing the contract. When I asked to see the finished project (that cannot be built) I was unimpressed with simple 2-​D drawing that looked like it took 5 minutes and not 2 months. I understand this was a small project for them but we still deserve to receive timely and accurate information.

It has been 3 months now since Mark and M&M Construction finished our new deck and trellis and my wife and I are even more thrilled with the deck and trellis the more we live with it. It’s like having a huge beautiful new room! It is the best improvement we have done to the house outside of remodeling our kitchen 20 years ago. We really love it! My wife enjoys sitting out there too and that never happened before. Thanks Mark!

While I haven’t actually had any work performed by these guys, I was definitely impressed with the level of knowledge exhibited during a walk thru I had this week with their team. They didn’t try to rush thru the consultation and took time to share opinions and their thoughts on the remodeling project. I could tell that they would have great communication skills throughout a project and were definitely a fun bunch of guys who knew how to crack a joke and have fun (I’m guessing a little levity during construction would be a big plus considering how crazy it can be!). I highly recommend you give these guys a call!

Given the positive reviews they have elsewhere, these guys most occasionally provide good service. This however, was not my experience. When they came out to see the work I needed done they met with my painter/​handyman rather than myself as I was laid up post-​surgery. He commented that they seemed more interested in talking about not work related things than the task at hand. They gave him a verbal quote of around $ 5,500 which he relayed to me. The quote seemed high but they were well recommended so I contacted them to get the quote in writing — since I never move forwards without an agreement in writing. First, they informed me that they don’t give written quotes, then under continued pressure from me they finally sent me a rather unprofessional looking one which was for approximately $ 2,000 more. The communication process was frustrating and tedious.
Finally, I found another business who did similar stucco repair work and got another quote which was for just $ 650! The other company was easy to communicate with, completed the work as per their estimate, and did a fantastic job. I don’t see how M&M could have done it better at any price and there final written quote of $ 7450 is tantamount to «highway robbery.»
I personally, wouldn’t touch this company with a ten foot pole.