Roger Fernando – State Farm Insurance Agent

All the 5 star reviews indicated this was the agency for Homeowners insurance on my three properties. Visited Roger’s offices and we discussed my requirements and his recommendations, and I was informed that the various quotes would be with me the following day.
One week later — nothing. Not even a call to say «we are still working on them». His excuse is «I’ve been very busy handling claims», and when prompted «MAYBE I should have called you».

I cannot say enough good things about Roger and his entire team — Until recently I assumed all insurance carriers /​agents were identical — well, they’re not. These guys handle coverage for my entire family — each and every agent /​employee here is honest /​transparent and incredibly well educated. Their professionalism and level of customer service is simply unparalleled. THANK YOU THANK YOU THANK YOU!!!

I was transferring my insurance from another State Farm Agent who is located in Pleasanton and Roger was very good at listening to my issues with the other agent and assured me that those things (issues) would not happen at his office. So far it has been over two years that we have been with them and I must say that the few times I have had to call them everything is taken care of the first time and done right. My only regret is that I stayed with the prior agent as long as I did, I should have moved to Roger years before. If you are not happy your State Farm agent I would highly recommend switching to Roger and State Farm is a good insurance company.

My whole family has auto insurance through State Farm. The office of Roger Fernando consistently provides exemplary customer service. I am currently car shopping and requested a couple of quotes online. Roger saw this and called me up on a Saturday to discuss my options. On other occasions that I have requested information my inquiries are answered within hours or even minutes. I have no anxiety about figuring out my insurance information when I purchase a vehicle. I know Roger Fernando’s office will go above and beyond to ensure my satisfaction.

Roger has been my agent for years. He has always provided excellent service and his team has always been very helpful.
When I was 19, I got in a car accident with a woman who slammed into me while I was stopped in traffic on the freeway. I had a lot of issues with my car, but Roger was exceedingly awesome. He recommended a great auto body shop and even called ahead of time for me. I didn’t pay a penny, not even my deductible. He even secured a rental car for me because at the time of the accident, I was too young to rent a car on my own. Within a few days I was back on the road with my car.
More recently, I assisted in producing a feature film. I called Roger regarding some questions about obtaining insurance for the film. State Farm doesn’t provide that kind of insurance, but Roger went above and beyond by contacting an insurance broker in LA and negotiated an excellent price for us. He even called a few times afterwards to ensure that everything went smoothly and I got what I was looking for.
There’s a reason I’ve been with State Farm for twelve years, and almost all of them with Roger Fernando. If you’re looking for insurance, you’ve come to the right place!
Thanks Roger!