Shiny Clean

A great company for us.
We called Shiny Clean for the first time at the recommendation of our real estate broker to prep our home for sale. I called, got a general quote, and scheduled a day for them to come. As expected, they showed up on time with 4 people (Don, Adriana, and two other helpers). Over a period of several hours they went systematically though the house to clean absolutely everything from curtains, banisters, baseboards, showers, plants, doors, counters, kitchen appliances, and many other things I can’t remember to mention here. All the windows were washed inside and out. By the time they left, the place was spotless, smelled good, and it was hard for me to find anything they missed.
The team was particularly friendly and their approach reminded me a lot of my Mom & Dad whom in their business always insisted on treating customers with respect, being friendly, and giving great service at a good value. The wife and I are highly impressed and would never hesitate to call them again when needed or to recommend them.
I noted with interest that there are only two types of ratings so far on Unilocal… either 5 stars or 1 star, and no in between. By reading the 1 star reviews, I probably would not want to deal with customers like them anyway. I think it would be totally unprofessional to cancel a check because of a few things not perfect. Some customers are just too hard to please from my experience.
If I had only one suggestion, it would be to have a quick walk-​through with a customer if at home during the cleaning just to confirm all is well. It would not have made any difference to us since everything was perfect, but it would be good to do.
Thanks Shiny Clean for great service at a fair price.

I was dumped by text message… by my housekeepers.
I’m so sad to write this review. Don and Adriana are super nice people, I really hemmed and hawed about writing this. I’ve used shiny clean for over 2 years twice a week. Their staff is trustworthy and either Don or Adriana are always there. Now here is the bad part. The cleaning is just meh. Initially they did a nice job but as time went on more and more things were missed. They were good about cleaning something after I showed them they missed it but they would just miss it the next time again. If they were terrific cleaners, I wouldn’t write this review.
Now here’s the clincher. One day, they just stopped showing up. No call, no nothing. I called, no answer. I texted and they said they are no longer coming. What is that? Who does that with no explanation? Then I ask them for the key back and they tell me they will be doing me a FAVOR by giving me my key back. Huh? Seriously? I’ve left this situation really confused. Did I kill their puppy in my sleep that I just don’t remember? Did I insult them? In the end I think they got busy and have been able to raise their rates and probably didn’t want my measly business anymore. See the screen shot of the text exchange. You seriously won’t believe it. Totally unprofessional.

I have been using Don and Adrianna for almost a year now… love them… so wonderful to come home to a house that’s spotless. I have recommended them to lots of people that I know as well… and will continue to do so.
Conscientious to detail, flexible, and such nice people besides… win, win…

«Don and Adriana have been cleaning our home for over two years now and have been reliable, trustworthy, friendly and thorough. I had previously used the same house cleaner for 13 years, so I was reluctant to try someone new. They came recommended by a carpet cleaner we trust and they have been cleaning our home ever since. We recommend Shiny Clean wholeheartedly.

I contacted them to do window cleaning and unfortunately they didn’t do such a good job (spots left on the windows and half panes not cleaned at all, apparently they signed on for a job which they didn’t have the proper equipment for) and left without saying anything. I would’ve expected them to say we’re finished and maybe take a walk through but no. I called and left a voice mail after seeing they were gone and got no call back for quite a few days. When they did finally call back we told them that the windows had spots which they needed to touch up. They did come back and do some of the touch up but not all, especially the upper windows. Again, same as before, they left without saying anything. I called again and left a VM and again same MO, no response… for weeks. Finally we decided to get their attention by canceling the check. This did get the husbands (husband and wife team) attention because he finally called back and left a VM threatening us if we didn’t pay him (what a goon). His rational on the VM he left was that it was only a few spots plus 2 window panes that he couldn’t reach. My response to that is that if you can’t do the job 100% then don’t commit to it.