The UPS Store

Like some of the others, I would give a negative 5 stars, if possible. No only do they lack customer service, they are rude have a scolding mentality. I don’t think they know that they are in a service business and that their core competency is shipping and receiving packages.
I had a package routed to them on Friday because I was going out of town. Monday I was busy, so I picked it up on Tuesday after work. The Indian lady scolded me and said something like «You’re finally picking up your packages. We were going to ship them back tomorrow.» I informed her that my UPS email said that I had until Friday. She corrected me and said that «I am supposed to pick it up ASAP and that they don’t have space.» Excuse me, but isn’t that exactly why they are in business – to ship and RECEIVE packages for people who are busy and have lives. Wow. I have choices and I will take my business elsewhere. (Not only that, someone called me today and reiterated several times to pick up the package. They didn’t need to do that. I absolutely want my packages. I ordered new bedding from Pottery Barn and I can’t wait to put it on my bed. After all that, I hope I like it.

A few years ago, I had problems with receiving packages at this location. Three times in a row when I requested the store to hold packages for me, they ended up on the truck instead. Today when I went to the store, two people in front of me had the same problem. Other people in line indicated to me that this store is notorious for these kinds of problems. They took 20 minutes this time to find my package. They also took people’s cell phones from them and went into the back room to look for packages (rather than looking up the tracking number on their computer). This seems like poor business practice, creating liability for the store. I have the sense this store needs a major overhaul, since these problems seem systemic.

I don’t expect much from the UPS store, but have found most to be pretty good with nice, helpful people. But this store is REALLY AWFUL — will never go there again.

If I had option of giving this store –ve stars, I would have given it –5. The Indian lady over there, I think she is the owner, is so rude. She needs to learn some basic customer service. Went to drop the returns, she is like, start packing. I am like lady. Take chill pill. Next. No No. we don’t provide free tape (most UPS store I have been to, are courteous enough to provide basic taping to make sure the box closes) .
Really, you can’t be polite to customers? Too much to ask for someone who is dropping stuff off .
On separate note, I think they have other employees who I have had better experience with.
I eventually ended up going over to the one by Market Place and everything went just fine and as expected.

Went back because I needed notaries and this was the closest place I knew of. Looks like the terrible employees are all finally gone! New lady is super sweet and personable.

Rude! Just save yourself the trouble and avoid this location. There is one in Pleasanton off Santa Rita Road that is much better…

Awful– took 30mins for a fax and then when I call to see if the person I was sending the fax to received it. They said no. Waste of time

If you need documents notarized for China embassy or any foreign embassy for that matter, do not get them notarized here and go elsewhere. China embassy requirements for notarization are strict. You need a notary stamp on EVERY page and authentication from State of California. After spending a long day waiting at China embassy, they pointed out that my notarization was not in order — I did not have the local notary stamp on one of the two pages. The administrator at the embassy suggested that I just go back to the local notary and get the last page stamped and then the documents would be approved. I went back to visit the UPS store to see if they would provide the stamp on the last page (They had already notarized the first page) I was willing to pay for a second stamp. The owners of UPS store refused to stamp the last page, citing that it was against the notary laws.
I thought that was strange, how can it be that the China embassy would request something that would be against California notary law? After all, the China embassy authenticates for the China government thousands of locally California notarized documents every day — that’s what they do. I asked the UPS owners if they could show me the notary law/​regulation that they would be violating by providing a second stamp. They could not. That evening, I went on to the California notary website myself and downloaded their 2015 handbook and researched myself to see if I could find the guideline myself. I could find no such guideline.
Frustrated with the multiple trips and countless hours already spent on this, I just went to a different notary service, Notary-​to-​Go, and started the entire authentication process all over again. The gentlemen there was very professional and had no issues providing a notary stamp for all the pages.
After I got the document authenticated by State of California, I took the properly notarized document back to the UPS store just to show the owners that what I requested of them could be done legally by a notary. I did not do this to express my disappointment in the UPS store. To their credit they offered to refund the $ 10 notary fee (I ultimately said no thanks).
To me, it was never about the money, but rather it was about pointing out to the owners that perhaps they were misinformed in their interpretation of notary rules and how they can improve their service for their future customers. Surely the thousands of people who got their documents notarized for and approved by the China embassy are not in the wrong.
Based on other comments from other Unilocalers, it was not a surprise that the owner stubbornly stuck to his view that the notary I received from somewhere else was illegal. Really?!
In the end, it was a lost opportunity to gain a recurring customer.

Horrible customer service, long wait times, and won’t even lend me tape to use for my package. Will never return here!

Shipped my massage table back home when I was moving. A bit overpriced but the Indian couple who were running the place were pretty friendly, and my table made it back safe and sound. That was my main concern so they definitely passed and I’m thankful! I’d come here again

I went in for a live scan and didn’t have my paperwork, so the Indian gentleman who I’m assuming it’s the owner… Hazan? (I’m sorry, I tried to remember the name, but it’s been a long busy day) mentioned that I might have it stored in my email in my phone and to email it to him. I did this and he printed out out for me so I could fill it in. He was very patient and helpful and showed some of the best customer service going above and beyond. I had a great experience here and would recommend this UPS to anyone.

Just sent out 5 holiday packages and Mukesh, Wati and Brenda were great! I highly recommend their services.

Pathetic staff! Came to return my ATT modem and they told me they couldn’t accept it because they’re systems aren’t updated with the model number. I was on hold with AT&T for 30 mins while they stood around and did nothing. Do yourself a favor and NEVER come here!

While I am a major fan of the UPS Store franchise, and this one was fine with my shipment and my requirement of having my tracking number on my receipt.
I was just a little off put by the disorganization of packages that were literally all over the store. Piles, and piles of packages that were meant to go somewhere.
So that made me think that maybe my package would just be put in a pile and forgotten.
Also, the woman behind the counter was notarizing a mans paper work. Another customer asked her why she couldn’t do her paper work and the notary woman said, «My wrist hurts and I don’t want to write that much.» OK, thankfully I don’t need any notary service lately.
Not my most favorite UPS Store but it works in a pinch.

I had a really great experience today. I went to that store to drop off my book that needed a box to send back to Amazon. The employee suggested padded envelope and save me some money, and he was very respectful and friendly, seriously. I think his name is Tushar. Thank you Tushar and i hope they give you a raise because you deserve it!