Wells Fargo Bank

This bank has wonderful folks working here except for this one guy Max. Time and again Max has been rude and condescending towards my husband and me but we ignored it; the only reason being that the other folks working here are quite nice and friendly. But after tolerating Max’s repeated rudeness and condescending behavior 8 – 9 times I had to write this detailed review since even patience has its limits.
Went here to do money transfer to a foreign country. The exchange rate they offered was lower than the actual exchange rate that was prevailing in the market as of today so I mentioned that to Shikha who was helping me. She called out Max and like a total jerk that he has always been, he starts speaking to me in a condescending manner, yet again! I try to find out why the rate was significantly lower than current because it was my first time doing international money transfer through a bank. I show him the current exchange rate on my cell phone on a legitimate and widely used currency exchange site and he tells me «Oh. We don’t go through google and things like that you know we are a ‘banking’ institution.» He emphasizes on ‘banking’ like I am incompetent and foolish or something. Then I tell him «This is not google, its a legitimate site used worldwide for currency exchange. I have transferred money internationally many times through other sources and they use the same site». He nods his head and goes away. Then comes back after two minutes and says «Yea so we don’t do exchange rates from google we are a ‘banking’ institution you know». Once again! Seriously, what a jerk.
Once I finished my money transfer through the other folks who were helping me I politely told Max «Please do not provide me customer service again ever from here on». He gets all angry and in my face tells me loudly «But Shikha asked me to help you…» I interrupt and tell him «Look, next time I come in, you know not to. Don’t provide me customer service that’s it». He gets even louder this time and yells «I didn’t! She asked me to help and I am a ‘supervisor’…» I tell him «Just do not provide me customer service!» Finally he gets out of my way and leaves.
In one of the countries I have lived in, there is a saying that goes like this — «Don’t argue with people who want to woof. Because if you do then they use that opportunity to woof even more». I utilized that strategy and kept my request short and simple knowing that this guy will get all worked up and in people’s faces and I was right. Such a wonderful branch ruined with the addition of someone with no concept of customer service. Even though the rest of the folks working here are nice and provide excellent customer service, I would absolutely hate going here from now on. I hope this guy gets fired or at least quits and leaves this branch! People like Max are a disgrace to any institution. I don’t know why such people even work in the service industry.

We really appreciate the staff at this branch, they stepped up and tried their best to help when we had an issue with our account 5:50pm on a Saturday.
Wells Fargo as an institution is pretty awful. For some reason, online banking claimed it has 24 hour service 7 days a week, but the robot kept telling us to call back during business hours M-​F 9am etc. So I entered Wells Fargo, «open now» filter on Unilocal.My husband had to drive 30 miles to the nearest human being at the only opened branch on a Saturday evening.
On the phone and in person, Melony the manager, really took her time, listened and helped my husband as best she could. In the end WF will probably collect fees benefiting off a simple mistake made by us prematurely clicking a button on our computer. Convenient their phones are closed.
I’m hoping WF appreciates their employees more than their customers, because this staff really deserves respect.

Go see Amir and Mark Stevens. If you want peace of mind about your account and don’t want people pushing you to sign up for stuff, these are the people to see.

I love this bank! Banker Ahmad Rarzad gave me exceptional service today in resolving my problem. I always feel so welcome at this branch and I think it has a lot to do with the leadership and expectation of excellent customer service by Manager Rami Nasri. Even while Ahmad was busy resolving my issue, other employees came up and checked to see if they could help me while I was waiting. I only wish other businesses had half the customer service these folks give.

This is a very good branch of wells. I’ve banked at 3 other wells branches, as well as B of A and Chase. This place blows them all away. All of the regular staff members have a great helpful attitude and will make exceptions and solve problems quickly.

Really nice branch. Convenient location. Ask for a PMA checking account. PMA account offers tons of great features.

Great branch with familiar faces. Some of the employees transferred from a previous location that no longer exists. All of your usual Wells Fargo services… but this one always has coffee, beverages and/​or snacks waiting for you. Extra computer terminal if you want to do online banking while there.
Two downsides:
1) While you can hit most of your shopping needs on one place, it’s ocated in the busy Bishop Ranch shopping area in between Borders and Whole Foods… plus Target Greatland, Peet’s and every eatery you can think of. Parking is a challenge, especially if you have baby on tow and are close to lunch or end of business day.
2) It’s either understaffed, or it’s burdened with a lot of reporting work for the amount of people working the teller area.