Gene’s Import Auto Body

This business is just incredible. They give you a competitive but honest quote and their work is exceptional. They exceeded my expectations and I thought I was picking up a new car — on budget and delivered as promised. Thank you for the service you provide.

What a find… the best body shop around by far. Exceeded all my expectations. Perfect work, excellent costumer service, very helpful and even fixed painting imperfections left from a different body shop in Salinas at no charge. I would recommend this shop and use it again… in fact, personally I will only use this shop.

I was recommended to Gene’s Import Auto Body by Lexus of Monterey. Everyone that I dealt with at Gene’s was professional & sympathetic. But Ray Stevens deserves special mention. He helped me when I first brought my car in. He reassured me it would look as good as new. Today when I picked my car up, it looks like it did when I leased it 8 months ago. In addition, before I left I noticed a symbol on my dashboard that I was unfamiliar with. Ray came out of the office and asked if everything was ok. I told him I had an indicator light that was unfamiliar to me. Not only did he know what it was (low tire pressure indicator), but filled all of my tires with air. Now that is what I call going above and beyond. Kudos to Gene’s for having hired someone of Ray’s caliber.

Amazing! Best customer service and auto repair that I’ve ever had. I was referred here by BMW in Seaside and I could not be more satisfied. Gene and his team go above and beyond every time, and I will never take my car anywhere else! I highly recommend this place.

I recently took my Porche Cayenne to Genes for minor body damage. When I went in I mentioned a water leak that I had been unable to find. Genes not only repaired the body damage perfectly, but they spent an entire day looking for and fixing the water leak. For the latter they charged only $ 75. These guys are great, and I would recommend them to anyone.

The others said it couldn’t be done, yet Gene’s Auto Body found a way! I was told by «others» that my super clean and maintained 7.2 liter turbodiesel Excursion had to be totaled due to fender damage done by a 17 year old running into my parked vehicle. This was because it couldn’t be fixed within the budget my insurance company allowed, and because the major part was not available any more. At Gene’s, Brad took a look and figured a way to fix the vehicle within budget using old fashioned skill and expertise, and it looks like new! He used his knowledge and experience of exactly which mechanic to use for which part of the job. And he cared enough to make sure it looked like new. It was done within budget and on time. Great experience!!!

BMW owners RUN AWAY! These guys have no idea how to work on BMW cars, after having our car ‘fixed’ we then brought it to BMW dealership to check on it and found out that half of the new parts they put on were for different models such as the front bumper which was also missing paint in a few areas probably from them trying to shove it on the car cause it didn’t fit. Overall total cost AFTER they fixed it was well over $ 4k, I don’t know how they are for other car brands but for BMW, I would steer clear.

A friend told me that this is where the mechanics get body work done so I went there when someone bashed in the side of my door recently. I showed them the estimate from my insurance company and they said they could do it at that price – and they did. No extra charges. It did take a while – I had to wait a few weeks and then it took a week to do the work, but, the car looks perfect. You can’t tell that anything happened to it at all. So, the work is perfect and they did it on budget. That’s what I want from an auto body shop.

The owner of the shop, Brad & his wife Stephanie, I have known for some years now. These people are so genuine, and it shows all throughout the shop. The workers there are all very kind and friendly, they all work as a team to get stuff done in a timely manner, and are all very personable. Brad is very grateful and selfless, he makes sure you’re taken care of when you come in.

I have used Gene’s Import Auto Body on two different occasions over the past three years. They are fair, professional and the repairs were beautifully executed. I also appreciated that they completed the repairs in a timely manner. I highly recommend their services. Thank you Gary, Ray, and Brad!

First off, my car was fixed and they did a good job.
However… they took TWICE as long to make the repair. I had to call the office first on the day it was promised to find out it would take another 5 days. No call to let me know there was any issue. On the second promised date, again I was told they didn’t know I had HID headlights and it would take another week to order the parts — No warning, I was told this after calling on my way to the shop to pick it up. I said I would drive it with one headlight, because I was driving a rental. They told me they had to wash it and to pick it up the next day. The next day I came into the shop, the whole car was still taken apart. Miraculously, the part that would take a week was purchased from a parts store in town and delivered the same day. Again I was told to pick it up the next day. At no time did they call to offer this information BEFORE the day of pick-​up. They sent me a nice little survey in which I explained all of this and after two weeks there has been absolutely no follow up.
So if you need your car fixed, but you don’t care how long it takes, and can come back to the shop multiple times, and don’t care if they don’t let you know any of this, and you can deal with a shop that doesn’t know much about the electronics on your car — then this is the shop for you!

Lousy old guy named Terry who increase the problem for the car owner. The service is awful and expensive.

Amazing Service! Everyone that works there is so nice and helpful! I was going through insurance and they made sure they had everything they needed ahead of time so I wasn’t delayed or inconvenienced in any way. Would definitely use them again!

Exceeded My Expectations in Workmanship, Convenience, Competitive Pricing & Client Service — a «WOW» rating across the board.
I heard about Gene’s via «Word of Mouth» from a friend who was a VERY SATISFIED CLIENT. She raved about the quality of their work, and I knew that I had some body work that I wanted to take care of on my MBZ S430, so I took the first step, and asked what the work would cost.
COST ESTIMATE — Competitive and held to the estimate, with NO surprises!
BEST PRACTICE, STATE-​OF-​ART APPROACH — Despite their competitive bid, the approach they took was a «best practice» approach. Their sealed paint chamber is brilliant in its ability to control anything that would detract from a perfect paint job. AMAZING.
EXCELLENT COMMUNICATION SKILLS — They educated me on what they proposed to do, why it needed to be done that way, and why it was the «best practice» for me that would last and look GREAT for the long-​run!
COURTESY & CLIENT SERVICE — I heard it repeated at all levels at Gene’s — they just wanted me to be happy. They not only did that, but they exceeded my expectations as they scheduled the work at my convenience, gave me a ride, and treated me with politeness and respect. These are rare qualities these days!
PROFESSIONAL — I have a Corporate background and often have expectations for professionalism that far exceed what a business will provide, but Gene’s was professional in everything they did.
RESULTS WHICH EXCEEDED MY EXPECTATIONS — There is no way I could have anticipated what a fabulous job Gene’s would do on my car. My friends have all commented on how it looks like a new car (inside and out).
LOYAL CUSTOMER — Should I need body work again (which I am hoping will only be bringing my car in for their EXCEPTIONAL DETAILING), there is only one place I would consider, and that is Gene’s Import Auto Body! They are the best!

I must say the owner of the shop asked my dad to ask me to write a Unilocal review with certain key words. Considering my dad paid for the work I did. However you should not put up customers to Unilocal for you and tell them what to say. With that said he does do good albeit expensive paint work.

I’ve frequented Gene’s Import Auto Body for many, many years, but this is the first time since the new owner has taken over. I have to say, not only are all the same professional staff there, but they are all so accomodating and professional. I had major damage from being rear ended by another driver and they made the process with the insurance company easy and painless. They fixed the car right the first time and did it with a smile and regular updates along the way. I think women especially worry about being taken advantage of in these situations but not here, you can totally trust them to give you accurate and professional service. Thanks guys, you made a difficult situation much easier!

I have a Subaru Impreza WRX ’11 and I had some work done at Gene’s to take out three huge dents over my front wheel, along with scratches along the side of the car. They did an amazing job! Looks brand new! Everyone that works there was extremely helpful, flexible and patient. I also had a glass claim to replace my front windshield which was handeld while my car was at Genes through Bay Glass. This was extremely convient and my car was ready on-​time (also fully detailed) when I returned from traveling. I would highly recommend taking your car to Gene’s as they are the best on the Peninsula! I am already planning on going back for some more repairs in the future.

We brought our 2003 Honda Pilot here to fix a dent, and Gene’s Auto Body did a TOP NOTCH job. Not only do they return the car looking like new on the outside, but the car was unbelievable clean inside too! They really go above and beyond. Everyone is so friendly here and I’d definitely recommend their services!

We took our two Lexus’ in for repair (May 2011). The first, a 2008 Lexus RX 400h needed the back hatch and bumper repainted. The other, a 2009 Lexus IS250 had its rear bumper ripped off in an accident. Both repairs were done in excellent condition. We were concerned about where to bring these cars but were put at ease immediately when we saw that they had great reviews and the Lexus dealership sends referrals to them. I had a few minor scratches that were on the RX400h; they buffed them out at no extra charge. Great service, reliable and trustworthy. We say, it’s the best place to bring your car.

My 2010 Lexus RX 350 front bumper was pulled out. I went by Gene’s they fixed it so it could be driven over the next two weeks — and then did a great job of replacing the bumper shroud with a new one. Body work and paint is perfect. Plus the car came back looking like new. It appeared they had detailed the car.
And as an added benefit they got the car back a day early so I could make an appointment.
Highly recommended.